Blank idrive screen, no Bluetooth, no cameras

ballisma · 06-19-2019, 01:17 PM

I stepped into our brand new G20 today to drive home and the centre screen is blank, no audio, no Bluetooth, no reversing camera etc.
The car drives fine
The screen behind the steering wheel is working in basic mode, there is no map in the middle and the right part of the screen does not allow for any configuration
I tried to reset the idrive based on a few videos I've seen by pressing the audio power button for a few seconds
I switched off the car for more than 60 mins still no joy

Any ideas?

CyclingBroStyle · 06-19-2019, 02:50 PM

This happened to me you will more than likely need to go to BMW and have them reprogram the vehicle with the latest software update. I believe it is 03/3019.48

DomiGijzen · 06-19-2019, 04:41 PM

^^^ true. Give them a call first so they can plan the update. Car has to stay there for a few hours in the worst case.

ballisma · 06-19-2019, 05:54 PM

It somehow fixed itself after switching off the the car for an hour 🤔 will this happen again?
Might just take it into the dealers anyway
I picked it up a week ago, surely it has the latest software right?
Is there anyway I can check what version software I actually have?

DomiGijzen · 06-20-2019, 01:50 AM

In car, settings, general settings, all the way down to remote upgrade. That tells you the current version.

Got mine mid April and was on pre release software...

ballisma · 07-02-2019, 02:25 PM

Quote:

Originally Posted by DomiGijzen

In car, settings, general settings, all the way down to remote upgrade. That tells you the current version.

Got mine mid April and was on pre release software...

What is the latest software version?

DomiGijzen · 07-02-2019, 02:41 PM

I got .45 but there's one thread with someone on .60.

DomiGijzen · 07-02-2019, 03:18 PM

I got .45 but there's one thread with someone on .60.

digitallust · 07-02-2019, 04:19 PM

Mine is a March build and shipped with .22 dealer updates to .60 but I know there is a major hotfix due out this month, I'd wait until then.

ballisma · 07-02-2019, 04:48 PM

Mmm going to check my version now

ballisma · 07-06-2019, 03:27 AM

Just had mine updated after weeks of intermittent blank screens
032019.60 it used to be. 44
Can't see any differences so far

markdk · 07-18-2019, 06:58 PM

Quote:

Originally Posted by ballisma

I stepped into our brand new G20 today to drive home and the centre screen is blank, no audio, no Bluetooth, no reversing camera etc.
The car drives fine
The screen behind the steering wheel is working in basic mode, there is no map in the middle and the right part of the screen does not allow for any configuration
I tried to reset the idrive based on a few videos I've seen by pressing the audio power button for a few seconds
I switched off the car for more than 60 mins still no joy

Any ideas?

This has happened to me at least 10 times since purchase in late March. Dealer reprogrammed the vehicle and happened again within one week. The error message I receive is "reduced driver assistance". Taking it back to the dealer again. Love the car but this is unacceptable. I guess this is the price I pay for being an early adopter.

xacoffeemx · 07-19-2019, 09:51 AM

Quote:

Originally Posted by markdk

This has happened to me at least 10 times since purchase in late March. Dealer reprogrammed the vehicle and happened again within one week. The error message I receive is "reduced driver assistance". Taking it back to the dealer again. Love the car but this is unacceptable. I guess this is the price I pay for being an early adopter.

I had this exact same issue with the "reduced driver assistance" and when I took it in, they said they hadn't fully programmed the car when it came into the dealers and the car was still in some "transit mode".

Domansky · 07-31-2019, 10:23 AM

Quote:

Originally Posted by xacoffeemx

Quote:

Originally Posted by markdk

This has happened to me at least 10 times since purchase in late March. Dealer reprogrammed the vehicle and happened again within one week. The error message I receive is "reduced driver assistance". Taking it back to the dealer again. Love the car but this is unacceptable. I guess this is the price I pay for being an early adopter.

I had this exact same issue with the "reduced driver assistance" and when I took it in, they said they hadn't fully programmed the car when it came into the dealers and the car was still in some "transit mode".

problem solved?

xacoffeemx · 08-13-2019, 04:02 AM

Quote:

Originally Posted by Domansky

problem solved?

Yep, problem solved. Unfortunately it took 2 dealer visits to solve it..

alienz · 09-09-2020, 05:01 AM

I had the exact same problem after parking and running errands. it just happened suddenly. the screen behind the wheel shows an x3 instead of a g20 and i cannot reboot the idrive. frustrating

1KS · 12-19-2020, 06:30 PM

I have had similar problems with my 5 month old 330e G20 to others here. The instrument cluster shows a grey X3 and I have no use of the Sat Nav, blue tooth, radio, driver safety warnings etc. The wipers turn on without rain and whilst reversing the car will automatically slam the breaks on, without an obstruction. The dealership has advised me the car requires a replacement IDrive unit, and its a 7-10 working day lead time for it to land. It is unacceptable for a 5 month old car to have so many issues all of a sudden. By the time the car gets back to me, it will have been with the dealership for nearly a month

06-19-2019, 01:17 PM	#1
ballisma Private 54 Rep 99 Posts Drives: G20 330i Join Date: Jun 2019 Location: UK iTrader: (0)	Blank idrive screen, no Bluetooth, no cameras - help! I stepped into our brand new G20 today to drive home and the centre screen is blank, no audio, no Bluetooth, no reversing camera etc. The car drives fine The screen behind the steering wheel is working in basic mode, there is no map in the middle and the right part of the screen does not allow for any configuration I tried to reset the idrive based on a few videos I've seen by pressing the audio power button for a few seconds I switched off the car for more than 60 mins still no joy Any ideas?
	Appreciate 1 markdk2.50 Tweet Quote

06-19-2019, 02:50 PM	#2
CyclingBroStyle Second Lieutenant 233 Rep 241 Posts Drives: '19 330i xDrive M Sport Join Date: Sep 2014 Location: Washington, D.C. iTrader: (0) Garage List 2019 330ix M Sport [0.00]	This happened to me you will more than likely need to go to BMW and have them reprogram the vehicle with the latest software update. I believe it is 03/3019.48 __________________ Current: MY2019 330i xDrive M-Sport w/Lasers - Portimao Blue Previous: MY2013 328i xDrive Sport Line - Sapphire Black \| MY2016 428i xDrive M-Sport - Mineral Grey BMW CCA #522637 use me as a referral for BMW CCA
	Appreciate 1 Eagle Creek139.00 Quote

06-19-2019, 04:41 PM	#3
DomiGijzen Second Lieutenant 70 Rep 223 Posts Drives: BMW iX3 MSport High Exec (G08) Join Date: Apr 2019 Location: Netherlands iTrader: (0)	^^^ true. Give them a call first so they can plan the update. Car has to stay there for a few hours in the worst case. __________________ Grz D.!
	Appreciate 1 Eagle Creek139.00 Quote

06-19-2019, 05:54 PM	#4
ballisma Private 54 Rep 99 Posts Drives: G20 330i Join Date: Jun 2019 Location: UK iTrader: (0)	It somehow fixed itself after switching off the the car for an hour 🤔 will this happen again? Might just take it into the dealers anyway I picked it up a week ago, surely it has the latest software right? Is there anyway I can check what version software I actually have?
	Appreciate 0 Quote

06-20-2019, 01:50 AM	#5
DomiGijzen Second Lieutenant 70 Rep 223 Posts Drives: BMW iX3 MSport High Exec (G08) Join Date: Apr 2019 Location: Netherlands iTrader: (0)	In car, settings, general settings, all the way down to remote upgrade. That tells you the current version. Got mine mid April and was on pre release software... __________________ Grz D.!
	Appreciate 1 Eagle Creek139.00 Quote

07-02-2019, 02:41 PM	#7
DomiGijzen Second Lieutenant 70 Rep 223 Posts Drives: BMW iX3 MSport High Exec (G08) Join Date: Apr 2019 Location: Netherlands iTrader: (0)	I got .45 but there's one thread with someone on .60. __________________ Grz D.!
	Appreciate 0 Quote

07-02-2019, 03:18 PM	#8
DomiGijzen Second Lieutenant 70 Rep 223 Posts Drives: BMW iX3 MSport High Exec (G08) Join Date: Apr 2019 Location: Netherlands iTrader: (0)	I got .45 but there's one thread with someone on .60. __________________ Grz D.!
	Appreciate 0 Quote

07-02-2019, 04:19 PM	#9
digitallust Lieutenant 98 Rep 473 Posts Drives: 2019 G20 BMW 330i M-Sport Join Date: Sep 2012 Location: Perth iTrader: (0)	Mine is a March build and shipped with .22 dealer updates to .60 but I know there is a major hotfix due out this month, I'd wait until then. __________________ __________________________________________________ On Order - 2022 BMW i4 eDrive40 M Sport Mineral White, Fully Optioned Current - 2019 BMW G20 330i M Sport Alpine White Retired - 2018 - Range Rover Velar SE D240 Retired - 2015 - Mercedes Benz C250d AMG Line W205
	Appreciate 0 Quote

07-02-2019, 04:48 PM	#10
ballisma Private 54 Rep 99 Posts Drives: G20 330i Join Date: Jun 2019 Location: UK iTrader: (0)	Mmm going to check my version now
	Appreciate 0 Quote

07-06-2019, 03:27 AM	#11
ballisma Private 54 Rep 99 Posts Drives: G20 330i Join Date: Jun 2019 Location: UK iTrader: (0)	Just had mine updated after weeks of intermittent blank screens 032019.60 it used to be. 44 Can't see any differences so far
	Appreciate 1 markdk2.50 Quote

09-09-2020, 05:01 AM	#16
alienz New Member 13 Rep 25 Posts Drives: G20 320i M-Sport Join Date: Aug 2020 Location: Singapore iTrader: (0)	I had the exact same problem after parking and running errands. it just happened suddenly. the screen behind the wheel shows an x3 instead of a g20 and i cannot reboot the idrive. frustrating
	Appreciate 0 Quote

12-19-2020, 06:30 PM	#17
1KS New Member 0 Rep 9 Posts Drives: BMW 330E G20 AND BMW 730D MS Join Date: Dec 2020 Location: United Kingdom iTrader: (0)	5 month old 330e G20 needs a new IDrive I have had similar problems with my 5 month old 330e G20 to others here. The instrument cluster shows a grey X3 and I have no use of the Sat Nav, blue tooth, radio, driver safety warnings etc. The wipers turn on without rain and whilst reversing the car will automatically slam the breaks on, without an obstruction. The dealership has advised me the car requires a replacement IDrive unit, and its a 7-10 working day lead time for it to land. It is unacceptable for a 5 month old car to have so many issues all of a sudden. By the time the car gets back to me, it will have been with the dealership for nearly a month
	Appreciate 0 Quote

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search