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Technical Topics B58 6-Cylinder Turbo Engine / Drivetrain / Exhaust Modifications 2021 G20/G22 No Pops-Crackles - Call here

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      10-29-2020, 02:53 PM   #1
sikotic
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2021 G20/G22 No Pops-Crackles - Call here

For anyone (in USA) who purchased a 2021 model EXPECTING the loud exhaust/pops and crackles that you heard on the 2020 models, please call BMW North America and make a complaint.

Customer Relations
1-800-831-1117
Hours of Operation
Monday - Thursday 9:00 AM - 9:00 PM ET
Friday: 9:00 AM - 6:00 PM ET


Let them know that the 2020 exhaust was a big factor for you buying the car in the first place - And that they should at least include the option to whether you want it on or not through the settings.
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      11-02-2020, 06:51 AM   #2
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I called and the customer relations they have no clue and they were not willing to transfer me to technical support or anyone that would have an answer to my question. basically they just say sorry that we can not help you on this but you may ask question to your dealership maybe they can answer the question or a mechanic that works in the shop
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      11-02-2020, 09:01 AM   #3
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The people at these call centers aren't going to have a clue what you're talking about. Complain to the dealership who can then try to level it up to regional reps.
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      11-02-2020, 09:47 AM   #4
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we did a complaint here in germany.
i collected over 20 buyers and wrote a letter to bmw and the m gmbh. that didnt changed anything. i attached all the vin numbers and we wrote how unhappy we were! the sounddesign was one of the main reasons for us to order the m340i after a testdrive. preorder sound was fine... but they delivered something different as ordered. this and many other words didnt mean a thing to both companies.

the answer was very distanced and unpersonal... all they said was... it had to be changed cause of new regulations and restrictions due economy and soundemissions! so, just dont waste your time!
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      11-02-2020, 03:21 PM   #5
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Quote:
Originally Posted by john!smith View Post
we did a complaint here in germany.
i collected over 20 buyers and wrote a letter to bmw and the m gmbh. that didnt changed anything. i attached all the vin numbers and we wrote how unhappy we were! the sounddesign was one of the main reasons for us to order the m340i after a testdrive. preorder sound was fine... but they delivered something different as ordered. this and many other words didnt mean a thing to both companies.

the answer was very distanced and unpersonal... all they said was... it had to be changed cause of new regulations and restrictions due economy and soundemissions! so, just dont waste your time!
Hah! I saw you on g20forum.de and read their response, very disappointing...
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      11-02-2020, 04:28 PM   #6
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Quote:
Originally Posted by SemtexGT View Post
Hah! I saw you on g20forum.de and read their response, very disappointing...
yes, it was really frustrating. but i helped myself out and did several mods. now my car deserves its badges for real 😉👍
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      11-02-2020, 05:40 PM   #7
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Quote:
Originally Posted by john!smith View Post
yes, it was really frustrating. but i helped myself out and did several mods. now my car deserves its badges for real 😉👍
Did you mod the pops and burbles back in? If so, how?
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      11-02-2020, 11:57 PM   #8
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Quote:
Originally Posted by john!smith View Post
Quote:
Originally Posted by SemtexGT View Post
Hah! I saw you on g20forum.de and read their response, very disappointing...
yes, it was really frustrating. but i helped myself out and did several mods. now my car deserves its badges for real
Oh, what did you do? Now you're making me curious
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      11-03-2020, 08:15 AM   #9
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i installed a high flow downpipe, flap mod und mhd burble mode in soft setting.
next week im going to put a milltek exhaust and a mst intake on it.

you can check this trailer with some sound captures
with the stock exhaust and the downpipe
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