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Technical Topics iDrive, Nav, Phone, Audio, Video, Cameras, Electronics And the problems Starts - No Audio

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      09-20-2019, 08:40 PM   #1
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And the problems Starts - No Audio

For the last couple off day, the audio system has stop working. I get no sound at all. I tried to reset everything but no luck. I'm getting a message saying No Source Available. This happens with Radio, Bluetooth, XM, etc. Has anyone else experience this problem. 2020 M340
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      09-21-2019, 09:19 PM   #2
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Hi - this exact thing is happening to me as well. i upgraded my phone to iOS 13 yesterday and now even if my phone is in airplane mode, i get no source at all. Is yours working yet, any ideas?
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      09-22-2019, 04:05 PM   #3
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Quote:
Originally Posted by Scott18 View Post
Hi - this exact thing is happening to me as well. i upgraded my phone to iOS 13 yesterday and now even if my phone is in airplane mode, i get no source at all. Is yours working yet, any ideas?
You're right. It started happening after my IOS 13 update. I'm bringing the car to the dealer tomorrow. Will post there finding.
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      09-23-2019, 11:27 AM   #4
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Quote:
Originally Posted by Scott18 View Post
Hi - this exact thing is happening to me as well. i upgraded my phone to iOS 13 yesterday and now even if my phone is in airplane mode, i get no source at all. Is yours working yet, any ideas?
Not sure why it would happen in your car if you updated your phone... The two problems don't really connect.

Just to test it though, dry to remove your phone as a device from the car settings and see if it fixes it. If it does then you know the problem. Troubleshoot always before going to a dealer, sometimes even they don't have answers since the system is so new.
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      09-23-2019, 11:32 AM   #5
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Quote:
Originally Posted by Scott18 View Post
Hi - this exact thing is happening to me as well. i upgraded my phone to iOS 13 yesterday and now even if my phone is in airplane mode, i get no source at all. Is yours working yet, any ideas?
Not sure why it would happen in your car if you updated your phone... The two problems don't really connect.

Just to test it though, dry to remove your phone as a device from the car settings and see if it fixes it. If it does then you know the problem. Troubleshoot always before going to a dealer, sometimes even they don't have answers since the system is so new.
Thanks for getting back to me. What did the dealer say? Yes I know two separate problems. I tried the car without my phone same problem. I ended up resetting I drive this morning and now it seems to work. New car play is awesome by the way.
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      09-23-2019, 11:49 AM   #6
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Thanks for getting back to me. What did the dealer say? Yes I know two separate problems. I tried the car without my phone same problem. I ended up resetting I drive this morning and now it seems to work. New car play is awesome by the way.
I don't have that problem. I was just suggesting the idea because I've been to the dealer for other issues which they never really had an answer for.
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      09-23-2019, 11:52 AM   #7
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Quote:
Originally Posted by Scott18 View Post
Thanks for getting back to me. What did the dealer say? Yes I know two separate problems. I tried the car without my phone same problem. I ended up resetting I drive this morning and now it seems to work. New car play is awesome by the way.
I don't have that problem. I was just suggesting the idea because I've been to the dealer for other issues which they never really had an answer for.
Ahh. Ya you and I know much more than the "geniuses" at the dealer.
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      09-23-2019, 03:57 PM   #8
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Best is to disconnect/remove your phone via the iDrive menu and connect it again. This usually helps. Also upgraded my iPhone 8 to IOS13, no issues noticed, but great Apple Carplay updates like a splitscreen and pictures.
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      09-25-2019, 11:42 PM   #9
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Quote:
Originally Posted by Scott18 View Post
Quote:
Originally Posted by premier3is View Post
Quote:
Originally Posted by Scott18 View Post
Hi - this exact thing is happening to me as well. i upgraded my phone to iOS 13 yesterday and now even if my phone is in airplane mode, i get no source at all. Is yours working yet, any ideas?
Not sure why it would happen in your car if you updated your phone... The two problems don't really connect.

Just to test it though, dry to remove your phone as a device from the car settings and see if it fixes it. If it does then you know the problem. Troubleshoot always before going to a dealer, sometimes even they don't have answers since the system is so new.
Thanks for getting back to me. What did the dealer say? Yes I know two separate problems. I tried the car without my phone same problem. I ended up resetting I drive this morning and now it seems to work. New car play is awesome by the way.
Funny thing, on my way to the dealership the radio just start working again. They was not able to replicate the problem and updated the firmware to the latest version. After picking up the car on my way home it cut out 3 times and came back. I've remove my phone from the system and even then I still had no audio.
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      11-24-2019, 01:50 AM   #10
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Hey. Same problem happened to me today. Took me an hour just pressing buttons trying to get audio again. Next to the volume button there’s a button called “Band”. Press it and it should work.
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      11-24-2019, 08:20 AM   #11
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All sources cut out for about a minute or so . Happened once in 5k miles. I do not have apple car play
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      11-24-2019, 08:39 AM   #12
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This happened today for the first time, I noticed that the nav lost its route at the same time, my phone then reconnected and it resumed the podcast I was listening to on its own(CarPlay).The nav however did not resume.
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      04-05-2020, 08:40 PM   #13
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No Source Available

Quote:
Originally Posted by Troy1star View Post
For the last couple off day, the audio system has stop working. I get no sound at all. I tried to reset everything but no luck. I'm getting a message saying No Source Available. This happens with Radio, Bluetooth, XM, etc. :mad0260: Has anyone else experience this problem. 2020 M340
Not sure if there was any resolution to the above issue. I have same issue on my 330i (G20) for last couple of days. There is no sound from radio, bluetooth or any other source. All Radio stations have disappeared & getting message 'No source Available. Any suggestions.
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      04-05-2020, 08:44 PM   #14
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Had the no sound thing happen to me turned out I blew a fuse
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      04-05-2020, 09:08 PM   #15
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I've been having this problem too!!

I'll be driving along and suddenly it says "no source available" and I lose sound. If I go back to the radio it shows the icon next to the station moving as though it is playing sound but if I try to adjust the volume it says "no source available".

It's very intermittent and only happens maybe once every 4 or 5 days. Started a few weeks ago. I'm trying to narrow down a trigger but because it's so intermittent it is difficult. One time was after a phone call and another was after listening to a voicemail so it may be phone related.

I'm on 11/2019 with an iPhone running iOS 13.4.

Will follow closely as it is very annoying!!
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      04-05-2020, 11:09 PM   #16
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looks like its fuse or corrupt software. There is no option to upgrade / reinstall the software myself hence will have to take it to the dealer.

With Caronavirus lockdowns, there is no bookings available with the dealer till end of the month. Hopefully it gets fixed.
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      04-06-2020, 03:56 AM   #17
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Quote:
Originally Posted by tsdd View Post
Quote:
Originally Posted by Troy1star View Post
For the last couple off day, the audio system has stop working. I get no sound at all. I tried to reset everything but no luck. I'm getting a message saying No Source Available. This happens with Radio, Bluetooth, XM, etc. Has anyone else experience this problem. 2020 M340
Not sure if there was any resolution to the above issue. I have same issue on my 330i (G20) for last couple of days. There is no sound from radio, bluetooth or any other source. All Radio stations have disappeared & getting message 'No source Available. Any suggestions.
It just started working by itself on my way into servicing, don't know what happened. It did it a couple of times when I picked the car up. The music would go off for about 2 minutes then come back by itself. It has not done it for a long time now so I don't know what the problem.
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      04-21-2020, 04:13 AM   #18
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Similar issue for me, only the radio is working, it recognizes the usb, but no sound ! Anyone with this issue ?
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      04-25-2020, 02:45 AM   #19
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I had this "No sources available" happening to me this week when switching audio using Zoom on carplay. I was able to get iDrive to work again after pressing and holding down the volume dial / powerbuton on the dash for ~20 seconds until iDrive started rebooting. After that I had audio again!
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      04-25-2020, 07:49 AM   #20
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Quote:
Originally Posted by Hugodv View Post
I had this "No sources available" happening to me this week when switching audio using Zoom on carplay. I was able to get iDrive to work again after pressing and holding down the volume dial / powerbuton on the dash for ~20 seconds until iDrive started rebooting. After that I had audio again!
It worked !!! Thank You !!!
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      10-27-2020, 11:41 AM   #21
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I'm also having this same problem, it's been absolute silence for the past three days in the car, very annoying.

*** Has anyone else have their Spotify account linked to iDrive? I remember with the iDrive OTA update they added this feature maybe a month ago.

Before this I sometimes had issues with the audio cutting off when on CarPlay, then my phone would completely disconnect, reconnect after a minute and start playing as if nothing happened. Navigation on CarPlay needs to be initiated again though.
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      10-27-2020, 06:29 PM   #22
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Quote:
Originally Posted by AFsheen View Post
I'm also having this same problem, it's been absolute silence for the past three days in the car, very annoying.

*** Has anyone else have their Spotify account linked to iDrive? I remember with the iDrive OTA update they added this feature maybe a month ago.

Before this I sometimes had issues with the audio cutting off when on CarPlay, then my phone would completely disconnect, reconnect after a minute and start playing as if nothing happened. Navigation on CarPlay needs to be initiated again though.
try to reboot the idrive and delete iphone on the car and reconnect everything again, that's how i solve it, mine are 03/2020 version Don't connect Spotify account to iDrive, now everytime i tried to play music from carplay, i have to manually select "listen on the phone" instead of the auto-playing and i can't logout from iDrive either
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