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Technical Topics iDrive, Nav, Phone, Audio, Video, Cameras, Electronics BMW Drive Recorder is now available in the US

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      05-28-2020, 02:39 PM   #1
RCtennis3811
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BMW Drive Recorder is now available in the US

Saw this posted on the X5 forum and decided to check my ConnectedDrive account. Well, it's showing it's compatible with my 2020 330i, so guessing it's now officially available!
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      05-28-2020, 04:28 PM   #2
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Quote:
Originally Posted by RCtennis3811 View Post
Saw this posted on the X5 forum and decided to check my ConnectedDrive account. Well, it's showing it's compatible with my 2020 330i, so guessing it's now officially available!
I just started the free one month trial, you have to refresh your apps after the purchase in the idrive app screen, but it seems to work perfectly! I'll have to continue to try it out!
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      05-28-2020, 05:16 PM   #3
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Hi,

Hmmmmm, just checked. This service now shows up on BMW NA portal, but is greyed out stating this service is not available for my car

Go figure!
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      05-28-2020, 05:32 PM   #4
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Quote:
Originally Posted by RSnic View Post
Hi,

Hmmmmm, just checked. This service now shows up on BMW NA portal, but is greyed out stating this service is not available for my car

Go figure!
Mine says the same, even though I have the surround fire cameras. Hopefully this gets updated.
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      05-28-2020, 05:46 PM   #5
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@pneumodoc ,

For what it's worth, I sent BMW Genius an EMail -- that is usually a dry hole, but will post if changed
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      05-28-2020, 05:48 PM   #6
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FWIW, you may need to have the 11/2019 software on your car. I'm the release notes for it, it mentions that being a prerequisite IIRC.
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      05-28-2020, 05:49 PM   #7
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I was able to to start my trial just fine but have yet to test it out in vehicle.
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      05-28-2020, 08:22 PM   #8
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Quote:
Originally Posted by RCtennis3811 View Post
FWIW, you may need to have the 11/2019 software on your car. I'm the release notes for it, it mentions that being a prerequisite IIRC.
I’m 7/2019. No recorder for me until either OTA updates begin or I get dealership to update me for this purpose.
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      05-28-2020, 11:52 PM   #9
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Working great on my 2020 330i!
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      05-29-2020, 08:08 AM   #10
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Well, the BMW Genius (what a misnomer!!) came back with the following response:

"
Thanks for contacting the BMW Genius Team.

The Drive Recorder is not an available feature for the 2020 BMW M340i xDrive Sedan. At this time, the Drive Recorder is not available for retrofit. I regret any disappointment this may cause."

When I take car in for service, will get software update
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      05-29-2020, 10:02 AM   #11
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Quote:
Originally Posted by RSnic View Post
Well, the BMW Genius (what a misnomer!!) came back with the following response:

"
Thanks for contacting the BMW Genius Team.

The Drive Recorder is not an available feature for the 2020 BMW M340i xDrive Sedan. At this time, the Drive Recorder is not available for retrofit. I regret any disappointment this may cause."

When I take car in for service, will get software update
They're so useless.
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      05-29-2020, 10:15 AM   #12
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Well, the BMW Genius saga has gone from the sublime to the ridiculous. Here's the latest response:
"The 2020 M340i does not have the Drive Recorder as an available option on the ordering guide. The Drive Recorder was available on the 2020 X5, X7, 7 Series, and 8 Series. We apologize for any disappointment this may have caused you."

My latest response implored them to do REAL research

Just curious, how many 2020 M340 owners have this feature available?

FWIW
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      05-29-2020, 10:17 AM   #13
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I mean, BMW Genius isn't completely wrong - Drive Recorder is not listed in any G20 order guides. However, it could be because the rollout of Drive Recorder in the ConnectedDrive store is so new (this week), that the reps just don't know.
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      05-29-2020, 10:20 AM   #14
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FWIW, here's where it shows that the 11/2019 iDrive update is required for Drive Recorder.
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      05-29-2020, 04:37 PM   #15
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Will it support my 2019 330i with surround cameras?
Currently it's also grayed out for me, but my car is still on 07/2019 software.
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      05-29-2020, 09:38 PM   #16
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Wanted to try out the iDrive Recorder looks interesting. However, when I logged into BMW Connected Drive on computer I get an error message:

"Your vehicle data could not be loaded. Please click on "Load vehicle data" and try it again"

I tried again and again logged in and out used different web browsers and computers and it lets me log on but will not bring down my data for my car under the "connected drive" part- If I try to add the VIN again it states that the VIN is already registered, which it is because I had no problems logging in when I got the car in March...

The connected drive app on my iPhone works good but theres no way I can find to order the iDrive Recorder in the APP or in the car, unless I am missing something?

I can't get through to BMW Connected as they are probably closed for weekend...

BTW in my "garage" it is showing an older car I do not have anymore and it won't let me delete that old one but it will let me delete my new one which is strange. I did not delete it because message says if I delete it I will not have access to it anymore. something is fishy with it.

Anyone else have this error message or similar problems? Thanks.
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      05-29-2020, 10:43 PM   #17
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Worked perfect on daughter 2019 330 but she has 11/2019 software. She originally had 7/2019 but dealer updated it few months ago when app wouldn't work with car. Seems cool but haven't tested it while driving.

You can set it to start recording before detected accident and how long to record after incident. You also have the ability to manually start recording and automatic based on vehicle sensing a potential incident.
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      05-30-2020, 01:36 PM   #18
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Quote:
Originally Posted by Osheatwo View Post
Worked perfect on daughter 2019 330 but she has 11/2019 software. She originally had 7/2019 but dealer updated it few months ago when app wouldn't work with car. Seems cool but haven't tested it while driving.

You can set it to start recording before detected accident and how long to record after incident. You also have the ability to manually start recording and automatic based on vehicle sensing a potential incident.
Good to know! My first oil change is due soon, hopefully I will get the 03/2020 update then.
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      05-30-2020, 06:48 PM   #19
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Just got updated to 03/2020.58 and Driver Recorder was in the App List. I signed up for the free first month to check it out. BTW, I have a very early production car so was glad to see it was available.

What settings are you guys using? I did the full 20 seconds Before and After. Any pros / cons for any of the settings?
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      05-30-2020, 06:58 PM   #20
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      05-30-2020, 07:13 PM   #21
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I wonder what I can tell my dealer to get updated. Fortunately everything has been working since 7/2019 update, but this seems like something I would want as it would prevent me from needing a dash cam.
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      05-30-2020, 09:31 PM   #22
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About to sign up for the free trial.

The main reason I would want it is for footage of an accident. I wonder how good it is at detecting an accident? If it doesn't get the footage it would be useless to me.
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