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2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Local Forums UK Ordered but now feeling unenthused :(

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      06-25-2021, 09:32 AM   #23
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Ok how do these codes work, do they text/email you them or do you have to go in and ask each time?
Like I alluded to previously, you can contact genius online through a chat box. They will then give you a status update which will be what it is - e.g. 9650 awaiting despatch to dealer - this my current status. Your dealer could also give you a screen shot of your current order status. I won’t copy my latest for data protection reasons. On US sites, you can access different status codes although they are very similar. For me, I tended to ask genius for an update weekly or fortnightly and then the dealer provided regular updates as the car got closer to delivery. Hoping that this helps.
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      06-25-2021, 09:43 AM   #24
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Ok how do these codes work, do they text/email you them or do you have to go in and ask each time?
Based on many comments I've read on here it does seem as though you now get automatic emails when codes change. Not sure how that works though for orders through 3rd party lease companies.
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      06-25-2021, 10:02 AM   #25
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Based on many comments I've read on here it does seem as though you now get automatic emails when codes change. Not sure how that works though for orders through 3rd party lease companies.
There has certainly been nothing automatic about my contacts, other than my badgering being on auto. A good dealer should, however, provide updates when he has them. Mine advised me that he looked up on his system for updates and now the system advises him that an update has been made.
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      06-25-2021, 11:01 AM   #26
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The automated email updates tend to be waaay behind the actual status...... I had an email today telling me the vehicle has "reached the paintshop" but dealer has told me it's left the factory and now at the port waiting for shipping!
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      06-25-2021, 11:14 AM   #27
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Originally Posted by RAFats View Post
Like I alluded to previously, you can contact genius online through a chat box. They will then give you a status update which will be what it is - e.g. 9650 awaiting despatch to dealer - this my current status. Your dealer could also give you a screen shot of your current order status. I won’t copy my latest for data protection reasons. On US sites, you can access different status codes although they are very similar. For me, I tended to ask genius for an update weekly or fortnightly and then the dealer provided regular updates as the car got closer to delivery. Hoping that this helps.
Absolutely right! And I’ve just found out mine’s at 9650 now as well!… ….bottles of Staropramen being consumed rapidly!
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      06-25-2021, 11:21 AM   #28
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The automated email updates tend to be waaay behind the actual status...... I had an email today telling me the vehicle has "reached the paintshop" but dealer has told me it's left the factory and now at the port waiting for shipping!
That’s very much the case at the moment. They are changing their status update system at present and seem to be having a number of ‘software glitches’ a much used BMW cliche! So the updates are invariably way out of date when we get them via the dealer.
In my case on Monday this week the system said my car was at Port of Exit awaiting clearance from German Customs and then today I’ve been told it’s here, cleared UK Customs and awaiting despatch.
The dealer has been told it will be with them on 7/7/21 !!!
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      06-25-2021, 11:40 AM   #29
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Absolutely right! And I’ve just found out mine’s at 9650 now as well!… ….bottles of Staropramen being consumed rapidly!
What? Fantastic news! Must have been a fast crossing and beach head commando landing.
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      06-25-2021, 11:49 AM   #30
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What? Fantastic news! Must have been a fast crossing and beach head commando landing.
D-Day in reverse!
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      06-28-2021, 12:10 PM   #31
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D-Day in reverse!
Your car cannot be too far away now?
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      06-28-2021, 01:05 PM   #32
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Your car cannot be too far away now?
Apparently the dealer is expecting to get the car on 7th July, that's what they've been told and then relayed to me. Once it's cleared the Port at Southampton it goes up to Thorne, they do whatever they have to do up here then it will be dispatched to the dealer.
We've got delivery arranged for the following week.
My wife took a phone call from the dealer today, I wasn't available to take the call, and he's ringing me back, tomorrow presumably to put some proposal to me, whatever the hell that might be?....I've absolutely no idea so it will be interesting to hear what he has to say?...all he told my wife when she enquired was that it was nothing wrong with the car!
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      06-28-2021, 01:09 PM   #33
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Thorne.....not too far from where I am, well it’s not too far away, looking forward to seeing some pics of it.

Fingers crossed all is ok for you
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      06-28-2021, 01:39 PM   #34
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Will do! Yep Thorne is a damned sight closer to me than the dealer as well! As the dealer said it, “It passes us and then comes back down to us a few days later!”
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      06-28-2021, 01:56 PM   #35
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Will do! Yep Thorne is a damned sight closer to me than the dealer as well! As the dealer said it, “It passes us and then comes back down to us a few days later!”
It maybe that they will offer you a delivered vehicle from Thorne, or possibly a chance to collect it from there. It is something that they did during lockdown when many cars were held up at Throne where the staff had been furloughed. Just a thought.
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      06-28-2021, 02:02 PM   #36
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It maybe that they will offer you a delivered vehicle from Thorne, or possibly a chance to collect it from there. It is something that they did during lockdown when many cars were held up at Throne where the staff had been furloughed. Just a thought.
Now there’s a thought?
That’ll bugger up all my travel plans….yet again!
The wife will be thrilled!
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      06-28-2021, 02:23 PM   #37
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Now there’s a thought?
That’ll bugger up all my travel plans….yet again!
The wife will be thrilled!
Always a good idea to thrill the other half!
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      06-29-2021, 10:32 AM   #38
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It maybe that they will offer you a delivered vehicle from Thorne, or possibly a chance to collect it from there. It is something that they did during lockdown when many cars were held up at Throne where the staff had been furloughed. Just a thought.
Turned out to be nowt to do with possible collection from Thorne as it happens!
Apparently my car is down for transporter delivery to the dealer on Monday 5th July now and for me to collect it the following week!
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      06-29-2021, 11:34 AM   #39
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Turned out to be nowt to do with possible collection from Thorne as it happens!
Apparently my car is down for transporter delivery to the dealer on Monday 5th July now and for me to collect it the following week!
Arghh well; still good news. Just heard that mine is 27 minutes away from the dealer. Two days for them to prepare before Friday morning.
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      06-29-2021, 11:35 AM   #40
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Arghh well; still good news. Just heard that mine is 27 minutes away from the dealer. Two days for them to prepare before Friday morning.
Down to counting in minutes?.....I am impressed!
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      07-08-2021, 04:48 AM   #41
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Order update.

Late November 😩
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      07-08-2021, 05:02 AM   #42
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Late November 😩
That's crap, I feel your pain. I'd pester them every week for an update!
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      07-08-2021, 05:04 AM   #43
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Late November 😩
That's crap, I feel your pain. I'd pester them every week for an update!
That's the issue with it being NHS Fleet. They send an update email every week (this is the first one with a date). But because they go through a leasing company, who go to a dealer. I'm never gonna get the BMW order number from them to be able to track it properly. 😒
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      07-08-2021, 06:21 AM   #44
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That's the issue with it being NHS Fleet. They send an update email every week (this is the first one with a date). But because they go through a leasing company, who go to a dealer. I'm never gonna get the BMW order number from them to be able to track it properly. 😒
That's a bugger!
At least you are getting updates of a sort on a weekly basis.
On an optimistic basis it is not uncommon for BMW to move production forward either.It all depends on their production sequences and they shuffle production weeks about to reflect demand.Mine was confirmed for wk 28 for weeks on end then suddenly got brought forward to wk 26. only a couple of weeks I know but every little helps! Fingers crossed!
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