Online Genius Chat Gone

stu14t · 04-07-2021, 05:29 AM

Does anyone know where the online Genius chat has gone on the BMW website?

It used to be hidden at the bottom of the configurator site but it seems to have disappeared.

I'm trying to track my new car build and used it last month but it's seems to have been replaced by a bot thing that has generic answers pre-loaded.

srbs73 · 04-07-2021, 05:40 AM

Quote:

Originally Posted by stu14t

Does anyone know where the online Genius chat has gone on the BMW website?

It used to be hidden at the bottom of the configurator site but it seems to have disappeared.

I'm trying to track my new car build and used it last month but it's seems to have been replaced by a bot thing that has generic answers pre-loaded.

I always used to google as could never find it

https://discover.bmw.co.uk/bmw-live-chat

stu14t · 04-07-2021, 05:58 AM

Quote:

Originally Posted by srbs73

I always used to google as could never find it

https://discover.bmw.co.uk/bmw-live-chat

I tried that one a couple of times but I get the feeling it's not connected to anything. I waited for a good few minutes and nobody responded.

I'll give in another blast and see

Mon_papillon · 04-07-2021, 06:20 AM

I get access from the model info page (not the build).

I use my iPhone and force it into desktop mode and works fine

stu14t · 04-07-2021, 06:49 AM

Quote:

Originally Posted by Mon_papillon

I get access from the model info page (not the build).

I use my iPhone and force it into desktop mode and works fine

That worked for me, Thanks. Not sure why it doesn't work on my desktop.

Still not started the build though

lordloransoth · 05-13-2022, 02:10 PM

bought the car at an Auction " No Key " went to BMW had key made, Had Car Towed home Dead Battery / New Battery installed , all the can did was crank & crank & crank NO start - took car to local BMW dealership had them run Diaog on car they told me that Spark plugs fouled out need replacing - battery low - took car home put battery on charger overnight went out and bought new sparkplugs, went home pulled and replaced all plugs old ones extremely DIRTY put battery back in car and went to start and all its doing is crank & crank & crank like before even checked the five fuses in little black box all good - NEED help why car wont start please ???????????????????

04-07-2021, 05:29 AM	#1
stu14t Major 451 Rep 1,201 Posts Drives: 330i MSport Pro Join Date: Mar 2013 Location: Scotland iTrader: (0)	Online Genius Chat Gone Does anyone know where the online Genius chat has gone on the BMW website? It used to be hidden at the bottom of the configurator site but it seems to have disappeared. I'm trying to track my new car build and used it last month but it's seems to have been replaced by a bot thing that has generic answers pre-loaded. __________________ Current - 2021 G20 330i M Sport+ Gone - 2017 F30 335d M Sport + in San Marino Blue Gone - 2015 F30 LCI 320d M Sport+ Step Auto Gone - 2012 F30 320 ED Gone - 2011 E87 118d
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04-07-2021, 06:20 AM	#4
Mon_papillon Private 18 Rep 65 Posts Drives: Ordered - G21 330e M Sport Join Date: Feb 2021 Location: Norfolk iTrader: (0)	I get access from the model info page (not the build). I use my iPhone and force it into desktop mode and works fine
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05-13-2022, 02:10 PM	#6
lordloransoth Registered 0 Rep 1 Posts Drives: BMW 2002 330ci Convertible Join Date: May 2022 Location: 4102 Hemphill St North Las Vegas NV 89032 iTrader: (0)	2002 BMW 330Ci bought the car at an Auction " No Key " went to BMW had key made, Had Car Towed home Dead Battery / New Battery installed , all the can did was crank & crank & crank NO start - took car to local BMW dealership had them run Diaog on car they told me that Spark plugs fouled out need replacing - battery low - took car home put battery on charger overnight went out and bought new sparkplugs, went home pulled and replaced all plugs old ones extremely DIRTY put battery back in car and went to start and all its doing is crank & crank & crank like before even checked the five fuses in little black box all good - NEED help why car wont start please ???????????????????
	Appreciate 0 Quote