Bimmerpost
3
&
4 Series
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
Technical Topics iDrive, Nav, Phone, Audio, Video, Cameras, Electronics Keys unresponsive - car would only unlock via the app

Post Reply
 
Thread Tools Search this Thread
      11-24-2021, 08:15 PM   #1
DAN
Private First Class
15
Rep
132
Posts

Drives: F30 320d M Estorial Blue
Join Date: Oct 2008
Location: UK

iTrader: (0)

Keys unresponsive - car would only unlock via the app

I had my first issue this evening with my 2019 320d M-Sport.

The car had probably been sat on the drive untouched for 30 hours or so. When I tried to unlock it with my main key, I got no response. So I tried the second key; exactly the same. None of the buttons seemed to provoke any response, although being dark I did notice looking through the window that the hazard warning button was lit, along with the engine-start and parking brake buttons.

I was curious if it would respond to the iPhone app. I tried the headlight flash - worked fine. After that I tried unlocking the car from the app and I was in. The engine started fine as well. After that point my key was also working again.

I haven't found anything similar on the forum - just people who got in ok, but their key wasn't detected to start the engine.

Does anyone out there have any clues what this might be? Good job I had the app connected and set up! I'll make a phone call in the morning to the dealership.
Appreciate 0
      11-24-2021, 09:45 PM   #2
v_ckash623
First Lieutenant
v_ckash623's Avatar
United_States
163
Rep
366
Posts

Drives: 2020 BMW M340i xDrive
Join Date: May 2019
Location: Up-Upstate NY

iTrader: (0)

Garage List
Try bringing both keys into the car with you, holding one up the right side of the steering column, and the other on the arm rest, and then mash the Start/Stop button a couple times. The fob should sync up with the car and the engine will start up
__________________
2015 Kia Optima SX Turbo -> 2017 Infiniti Q50 Red Sport AWD -> 2018 BMW 340i xDrive -> 2020 BMW M340i xDrive
Appreciate 0
      11-24-2021, 11:09 PM   #3
VipinLJ
Petrolhead
VipinLJ's Avatar
United_States
1626
Rep
3,102
Posts

Drives: Ď20 330i,Ď16 X3,Ď18 SQ5,Ď17 A7
Join Date: Nov 2019
Location: Illinois

iTrader: (2)

That's a weird issue.

When your car is parked for a long time, comfort access stops working until you use the button to unlock your car (walking up to the car with the key in your pocket won't evoke a response). It then works as usual. That is normal.
If the hazard warning light button is lit up, it means the car has either detected your key or your pull on the door handle. If you walk up to your car without your key on you and pull on the door handle or press the boot release button, the hazard warning light turns on (means the car has woken up).

Which is why I think that was probably a weird error since both keys didn't work and only your app helped. Hopefully it was a one off issue and won't happen again.
__________________
Current:
2020 BMW 330i xDrive
2018 Audi SQ5 Prestige
2017 Audi A7 Prestige
Appreciate 0
      11-25-2021, 08:07 AM   #4
DAN
Private First Class
15
Rep
132
Posts

Drives: F30 320d M Estorial Blue
Join Date: Oct 2008
Location: UK

iTrader: (0)

Thanks for the replies. I donít have comfort access on mine.

Unfortunately this happened again this morning and had to use the app to get in.

Iím wondering if to try de-registering the app in case itís actually connected drive causing the issue. But if I do that and it still happens itíll be a call to recovery - not via the car but via my phone as I wonít be able to get in!

I havenít looked to see if there is a manual key lock on these cars to get in with the actual physical metal key hidden in the fobÖ?
Appreciate 0
      11-25-2021, 04:22 PM   #5
VipinLJ
Petrolhead
VipinLJ's Avatar
United_States
1626
Rep
3,102
Posts

Drives: Ď20 330i,Ď16 X3,Ď18 SQ5,Ď17 A7
Join Date: Nov 2019
Location: Illinois

iTrader: (2)

Quote:
Originally Posted by DAN View Post
Thanks for the replies. I donít have comfort access on mine.

Unfortunately this happened again this morning and had to use the app to get in.

Iím wondering if to try de-registering the app in case itís actually connected drive causing the issue. But if I do that and it still happens itíll be a call to recovery - not via the car but via my phone as I wonít be able to get in!

I havenít looked to see if there is a manual key lock on these cars to get in with the actual physical metal key hidden in the fobÖ?
Time to get the service center to take a look at it.

And there is a manual key hole. You have to remove the plastic tab on the side of the door handle to access it (haven't checked my BMW's but my Audis and VWs have it there).
__________________
Current:
2020 BMW 330i xDrive
2018 Audi SQ5 Prestige
2017 Audi A7 Prestige
Appreciate 0
      11-25-2021, 04:57 PM   #6
Trance-Elbow
Registered
United Kingdom
0
Rep
4
Posts

Drives: BMW 330e Touring
Join Date: Nov 2021
Location: West Sussex

iTrader: (0)

Garage List
Quote:
Originally Posted by DAN View Post
Thanks for the replies. I don’t have comfort access on mine.

Unfortunately this happened again this morning and had to use the app to get in.

I’m wondering if to try de-registering the app in case it’s actually connected drive causing the issue. But if I do that and it still happens it’ll be a call to recovery - not via the car but via my phone as I won’t be able to get in!

I haven’t looked to see if there is a manual key lock on these cars to get in with the actual physical metal key hidden in the fob…?
There is a key lock in the drivers side door handle and it's quite easy to get out. This video shows how. However, it won't turn your alarm off, so hold your dead key against the left side of the steering column and hit the start button.



It's all in the manual if you're stuck, but very worthwhile info to remember if your fob battery goes flat. Which will only happen at night in the middle of nowhere in the rain during the winter.

Good luck getting it sorted though.

Regards
Chris.
Appreciate 0
      11-25-2021, 08:15 PM   #7
G22b58
Private
26
Rep
94
Posts

Drives: G22
Join Date: Apr 2021
Location: Europe

iTrader: (0)

Just to clarify: "hold the dead key against the key marking on the steering column". (If the NFC reader is on the Left side or right side seems to depend on left or right hand driven car.)
Appreciate 0
      11-26-2021, 07:27 AM   #8
DAN
Private First Class
15
Rep
132
Posts

Drives: F30 320d M Estorial Blue
Join Date: Oct 2008
Location: UK

iTrader: (0)

Thanks for the tips - I had a read of the manual and found the lock behind the cover.

This morning it happened again, so I used the manual key lock which unlocked the car and the alarm went off as expected. Unfortunately no matter how I held the key to that symbol and pressed the ignition button, it wouldnít detect it so the alarm went on and on. I tried to use my app which had logged itself out so I had to fiddle around with that before I could eventually stop the alarm.

I decided to try a brand new 2032 battery in the key. Now that key is totally dead.

Iím down to one key that hasnít always worked and my app now.

I bought the car last week, so I may be returning it to them on Monday.
Appreciate 0
      11-26-2021, 10:16 AM   #9
DAN
Private First Class
15
Rep
132
Posts

Drives: F30 320d M Estorial Blue
Join Date: Oct 2008
Location: UK

iTrader: (0)

Quote:
Originally Posted by DAN View Post
I decided to try a brand new 2032 battery in the key. Now that key is totally dead.
Iím an idiot. I took the battery back out the key and realised I had left the safety sticker on the back. This was only from this morning, not what has caused the issues over the last few days. I did however have to repair the key with the car via the touch point on the steering block.

I guess Iíll see if this issue returns in the morning.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 11:00 AM.




g20
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2021, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST