Bimmerpost
3
/
4 Series
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Local Forums USA - Texas My BMW Woodlands Experience

Post Reply
 
Thread Tools Search this Thread
      08-19-2019, 08:08 PM   #1
Wmzorba09
First Lieutenant
326
Rep
356
Posts

Drives: Bmw M340 2020
Join Date: Aug 2019
Location: Houston

iTrader: (0)

My BMW Woodlands Experience

Regrettably leased a brand new 2020 BMW M340 from BMW Woodlands a few weeks ago. Upon retrieving the vehicle, it had a ding in the rear passenger side door, shampoo stains in the trunk ( was obviously not inspected before pickup or turnover) and come to find out the wrong tire/wheel set-up ( not staggered ) - despite my being informed by my CA that the vehicle included a staggered structure.

To my detriment, I trusted my CA and took her for her word. I assumed she was a knowledgeable CA and did not check to confirm for myself before driving the vehicle off the lot ( lesson learned ).

The door ding and shampoo stain have since been repaired by BMW, however no restitution was offered for the inconvenience of having to return to the dealership 2 times after purchase and I was not even offered the courtesy of an apology for being ill advised about the vehicle being staggered. Instead, I did however receive a cheeky reply from my CA - "well silver lining- at least now you can rotate your tires". Unprofessional to say the least, adding insult to injury.

Worth mentioning to any prospective buyers, lessors, considering transactions with BMW Woodlands, this is my 3rd BMW and having worked with 3 different dealerships - this is by far my worst experience and the worst deal I have received.

Note: BMW refused any discount on the MSRP whatsoever (I have always received discounts in the past). I know for a fact now, that other dealerships are offering credits and discounts off the MSRP as others on this site were able to get. If you go to BMW Woodlands, be cautious. If you do decide to use BMW Woodlands, I would also advise not working with Chloe (my CA) and to beware of the dealerships predatory pricing and sales tactics.

I feel like my experience would have been better, and I would have gotten better value had I worked with someone else (another CA) or just gone elsewhere.

This was my own experience. Others may have different and better experiences. I wish I had something positive to say - but I do not.
Appreciate 1
      08-22-2019, 08:31 PM   #2
Greg340l
Registered
0
Rep
3
Posts

Drives: 2020 M340i
Join Date: Aug 2019
Location: Houston

iTrader: (0)

Similar Experience

I had a similar experience as you did with likely the same person. It was the worst encounter in my car buying experience. Fortunately, I bought elsewhere. Good luck
Appreciate 0
      12-05-2019, 02:43 PM   #3
senderhomes
Private
senderhomes's Avatar
39
Rep
95
Posts

Drives: 2020 M340I
Join Date: May 2019
Location: Houston

iTrader: (0)

Quote:
Originally Posted by Wmzorba09 View Post
Regrettably leased a brand new 2020 BMW M340 from BMW Woodlands a few weeks ago. Upon retrieving the vehicle, it had a ding in the rear passenger side door, shampoo stains in the trunk ( was obviously not inspected before pickup or turnover) and come to find out the wrong tire/wheel set-up ( not staggered ) - despite my being informed by my CA that the vehicle included a staggered structure.

To my detriment, I trusted my CA and took her for her word. I assumed she was a knowledgeable CA and did not check to confirm for myself before driving the vehicle off the lot ( lesson learned ).

The door ding and shampoo stain have since been repaired by BMW, however no restitution was offered for the inconvenience of having to return to the dealership 2 times after purchase and I was not even offered the courtesy of an apology for being ill advised about the vehicle being staggered. Instead, I did however receive a cheeky reply from my CA - "well silver lining- at least now you can rotate your tires". Unprofessional to say the least, adding insult to injury.

Worth mentioning to any prospective buyers, lessors, considering transactions with BMW Woodlands, this is my 3rd BMW and having worked with 3 different dealerships - this is by far my worst experience and the worst deal I have received.

Note: BMW refused any discount on the MSRP whatsoever (I have always received discounts in the past). I know for a fact now, that other dealerships are offering credits and discounts off the MSRP as others on this site were able to get. If you go to BMW Woodlands, be cautious. If you do decide to use BMW Woodlands, I would also advise not working with Chloe (my CA) and to beware of the dealerships predatory pricing and sales tactics.

I feel like my experience would have been better, and I would have gotten better value had I worked with someone else (another CA) or just gone elsewhere.

This was my own experience. Others may have different and better experiences. I wish I had something positive to say - but I do not.
Ouch. I got $8000 of msrp on my purchase. Bmw Southwest HOUSTON. They even swapped the square setup rims for the staggered ones
Appreciate 0
      04-04-2020, 05:29 AM   #4
Wmzorba09
First Lieutenant
326
Rep
356
Posts

Drives: Bmw M340 2020
Join Date: Aug 2019
Location: Houston

iTrader: (0)

Quote:
Originally Posted by senderhomes View Post
Quote:
Originally Posted by Wmzorba09 View Post
Regrettably leased a brand new 2020 BMW M340 from BMW Woodlands a few weeks ago. Upon retrieving the vehicle, it had a ding in the rear passenger side door, shampoo stains in the trunk ( was obviously not inspected before pickup or turnover) and come to find out the wrong tire/wheel set-up ( not staggered ) - despite my being informed by my CA that the vehicle included a staggered structure.

To my detriment, I trusted my CA and took her for her word. I assumed she was a knowledgeable CA and did not check to confirm for myself before driving the vehicle off the lot ( lesson learned ).

The door ding and shampoo stain have since been repaired by BMW, however no restitution was offered for the inconvenience of having to return to the dealership 2 times after purchase and I was not even offered the courtesy of an apology for being ill advised about the vehicle being staggered. Instead, I did however receive a cheeky reply from my CA - "well silver lining- at least now you can rotate your tires". Unprofessional to say the least, adding insult to injury.

Worth mentioning to any prospective buyers, lessors, considering transactions with BMW Woodlands, this is my 3rd BMW and having worked with 3 different dealerships - this is by far my worst experience and the worst deal I have received.

Note: BMW refused any discount on the MSRP whatsoever (I have always received discounts in the past). I know for a fact now, that other dealerships are offering credits and discounts off the MSRP as others on this site were able to get. If you go to BMW Woodlands, be cautious. If you do decide to use BMW Woodlands, I would also advise not working with Chloe (my CA) and to beware of the dealerships predatory pricing and sales tactics.

I feel like my experience would have been better, and I would have gotten better value had I worked with someone else (another CA) or just gone elsewhere.

This was my own experience. Others may have different and better experiences. I wish I had something positive to say - but I do not.
Ouch. I got $8000 of msrp on my purchase. Bmw Southwest HOUSTON. They even swapped the square setup rims for the staggered ones
Good to know for next time
Appreciate 0
      08-21-2021, 06:23 PM   #5
bmw1368
BMW1368
bmw1368's Avatar
United_States
25
Rep
26
Posts

Drives: 2021 BMW 330i / 2022 BMW X3
Join Date: Feb 2019
Location: Texas, USA

iTrader: (0)

Garage List
2021 BMW 330i  [0.00]
I live in West Texas and purchased from Alderson BMW. They were wonderful to work with. Came down $4,000 on the price. Would highly recommend Braxton or Sarah with Alderson if you are in the area and want a good experience.
__________________
bmw1368

~~~~~~~~
2021 BMW 330i - Current
2015 BMW 328i - retired
Appreciate 0
      07-18-2022, 08:09 PM   #6
dhock_holiday
First Lieutenant
194
Rep
322
Posts

Drives: VW Jetta
Join Date: Jul 2022
Location: Texas, USA

iTrader: (0)

Quote:
Originally Posted by senderhomes View Post
Ouch. I got $8000 of msrp on my purchase. Bmw Southwest HOUSTON. They even swapped the square setup rims for the staggered ones
Do you mind sharing who you worked with? I'm looking into buying a M340i and don't want to get hosed. BTW are you taking about Momentum BMW?
Appreciate 0
      07-18-2022, 09:42 PM   #7
whofelt
Second Lieutenant
176
Rep
291
Posts

Drives: M340ix
Join Date: Jan 2022
Location: California

iTrader: (0)

Quote:
Originally Posted by dhock_holiday View Post
Do you mind sharing who you worked with? I'm looking into buying a M340i and don't want to get hosed. BTW are you taking about Momentum BMW?
Bro, that was back in 2019, very different care market right now.
Appreciate 2
      07-18-2022, 10:56 PM   #8
dhock_holiday
First Lieutenant
194
Rep
322
Posts

Drives: VW Jetta
Join Date: Jul 2022
Location: Texas, USA

iTrader: (0)

Quote:
Originally Posted by whofelt View Post
Bro, that was back in 2019, very different care market right now.
That's fair, totally get the change in market. But still hoping to get a good deal
Appreciate 0
      07-19-2022, 06:03 AM   #9
Chubbiejones
Lieutenant Colonel
Chubbiejones's Avatar
United_States
887
Rep
1,514
Posts

Drives: 2020 BMW M340i
Join Date: Dec 2021
Location: Houston, Texas

iTrader: (0)

Quote:
Originally Posted by whofelt View Post
Quote:
Originally Posted by dhock_holiday View Post
Do you mind sharing who you worked with? I'm looking into buying a M340i and don't want to get hosed. BTW are you taking about Momentum BMW?
Bro, that was back in 2019, very different care market right now.
Bout fell out of my chair laughing when I read your comment :
Appreciate 1
      07-19-2022, 06:04 AM   #10
Chubbiejones
Lieutenant Colonel
Chubbiejones's Avatar
United_States
887
Rep
1,514
Posts

Drives: 2020 BMW M340i
Join Date: Dec 2021
Location: Houston, Texas

iTrader: (0)

Quote:
Originally Posted by dhock_holiday View Post
Quote:
Originally Posted by whofelt View Post
Bro, that was back in 2019, very different care market right now.
That's fair, totally get the change in market. But still hoping to get a good deal
BMW West and Momentum BMW are your best best if you are local to the Houston area. As the the OP stated, stay clear of BMW of The Woodlands at all costs. Unfortunately the market is not conducive for buyers - I had to travel to Oklahoma to purchase my car.
Appreciate 0
      07-20-2022, 10:36 AM   #11
dhock_holiday
First Lieutenant
194
Rep
322
Posts

Drives: VW Jetta
Join Date: Jul 2022
Location: Texas, USA

iTrader: (0)

Quote:
Originally Posted by Chubbiejones View Post
BMW West and Momentum BMW are your best best if you are local to the Houston area. As the the OP stated, stay clear of BMW of The Woodlands at all costs. Unfortunately the market is not conducive for buyers - I had to travel to Oklahoma to purchase my car.
Yikes, that pretty far from Houston. I don't mind the roadtrip actually, did you get a much better deal on your car up there?
Appreciate 0
      07-20-2022, 11:09 AM   #12
Chubbiejones
Lieutenant Colonel
Chubbiejones's Avatar
United_States
887
Rep
1,514
Posts

Drives: 2020 BMW M340i
Join Date: Dec 2021
Location: Houston, Texas

iTrader: (0)

Quote:
Originally Posted by dhock_holiday View Post
Quote:
Originally Posted by Chubbiejones View Post
BMW West and Momentum BMW are your best best if you are local to the Houston area. As the the OP stated, stay clear of BMW of The Woodlands at all costs. Unfortunately the market is not conducive for buyers - I had to travel to Oklahoma to purchase my car.
Yikes, that pretty far from Houston. I don't mind the roadtrip actually, did you get a much better deal on your car up there?
I wouldn't say it was a smoking deal but they had a car with all the options I wanted so I made the trip. Plus I had a trade so I had to make the drive. Usually, I'm not an advocate of purchasing a vehicle without placing my hands on it but this occasion worked out beautifully.

When I purchased a year ago, the used car market was ridiculously stupid and the options within Texas were lame forcing me to travel.
Appreciate 0
      08-05-2022, 12:28 AM   #13
NoClosedDoors
Metal Mover
115
Rep
240
Posts

Drives: Demo Car
Join Date: Aug 2019
Location: Tejas

iTrader: (0)

Garage List
Quote:
Originally Posted by Chubbiejones View Post
BMW West and Momentum BMW are your best best if you are local to the Houston area. As the the OP stated, stay clear of BMW of The Woodlands at all costs. Unfortunately the market is not conducive for buyers - I had to travel to Oklahoma to purchase my car.
Can vouch for the Sonic stores. There’s also a broker who works that market I believe.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 03:56 AM.




g20
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST