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      11-07-2019, 08:08 PM   #1
dreddy335
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Connected app issues

for the past month, my app has not been updating properly. when i open the app, it says last updated on 9/19/19. i have logged out of the app, logged back in, uninstalled the app, deleted my profile in the car, and even deleted my account. i had bmw add the car back to my account last week, and it still says last updated on 9/19/19. when i first got the car in august, i was not able to use the remote 3D view and a few other features on the app, but it would at least update with current info (fuel, range, location). i have tried using a few remote features ever since bmw added the car back to my account, but it always says FAILED. any recs? anyone else having similar issues?

thanks
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      11-07-2019, 08:49 PM   #2
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Hope this issue isn't chronic...I went through this same thing with Audi Connect on my previous three cars.
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      11-08-2019, 12:02 AM   #3
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There is the same issue happened in Taiwan. I think BMW server could not work well to handle all request from all BMW cars worldwide.
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      11-08-2019, 03:29 AM   #4
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I just created a thread on this, apparently its happening to almost everyone around the world.

https://g20.bimmerpost.com/forums/sh....php?t=1667024
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      01-24-2020, 06:46 PM   #5
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Update

Took my car in, had my software updated to 11.2019.55 from 7.2019. The app works now!! I am able to use all the features.
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      01-24-2020, 07:19 PM   #6
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My wife's G30 works fine.

My G20 hasn't updated since 1/01/19.
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      01-29-2020, 05:56 PM   #7
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There is a software update that fixes this
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      01-30-2020, 09:12 AM   #8
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Quote:
Originally Posted by JayPichardo View Post
There is a software update that fixes this
Newbie here - is this something that i can do myself or is this something my dealer needs to do?
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      01-30-2020, 09:30 AM   #9
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Quote:
Originally Posted by johnhull84 View Post
Newbie here - is this something that i can do myself or is this something my dealer needs to do?
I had this same issue - My Connected app didn't update for 2/3 weeks. No climatise, no location, nothing.

Then all of a sudden it started working again (I was on 07/2019)

Then I had the Brake Fluid Service overdue since 2001 warning. Which I reset myself but booked into BMW to get the 11/2019 update.
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      01-30-2020, 09:44 AM   #10
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Quote:
Originally Posted by johnhull84 View Post
Newbie here - is this something that i can do myself or is this something my dealer needs to do?
Over The Air (OTA) software updates are not reliable at present so you need to talk to your dealer.
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      01-31-2020, 07:22 AM   #11
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Originally Posted by Tam the Bam View Post
Over The Air (OTA) software updates are not reliable at present so you need to talk to your dealer.
Fab, will do. I tried when i parked up at home last night and it just kept searching for an update with no outcome. I need to drop it into the dealer anyway so i'll see if they can take a look at it then
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      03-17-2020, 08:42 PM   #12
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Try rebooting iDrive to update connected app service.

Hold the power button down for 70 seconds exactly.  

The iDrive screen will turn off and reboot around 25 seconds, but you have to keep holding the button for 70 seconds.  

After a minute, release the button, wait for iDrive to boot up  

On the iDrive, click "Apps", highlight "installed apps" and then update services via the iDrive
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      03-29-2020, 08:18 AM   #13
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Quote:
Originally Posted by Strikefighter View Post
Try rebooting iDrive to update connected app service.

Hold the power button down for 70 seconds exactly.

The iDrive screen will turn off and reboot around 25 seconds, but you have to keep holding the button for 70 seconds.

After a minute, release the button, wait for iDrive to boot up

On the iDrive, click "Apps", highlight "installed apps" and then update services via the iDrive
When you say everything works... have you tried locating your car using the app? Have you sent a horn signal? Have you sent a light signal? Did all of them work?
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      03-29-2020, 08:38 AM   #14
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Quote:
Originally Posted by Don Mico View Post
When you say everything works... have you tried locating your car using the app? Have you sent a horn signal? Have you sent a light signal? Did all of them work?
I can personally say after updating to 3.2020.30, and resetting iDrive, EVERY Connected Drive function works, and the last updated time updates every minute while the car is on, and then for 5-10 min or so afterward. I have tested each feature a few times, especially remove 3d view - I test that one daily for fun
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      04-01-2020, 12:32 AM   #15
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Quote:
Originally Posted by youthsonic View Post
I can personally say after updating to 3.2020.30, and resetting iDrive, EVERY Connected Drive function works, and the last updated time updates every minute while the car is on, and then for 5-10 min or so afterward. I have tested each feature a few times, especially remove 3d view - I test that one daily for fun
Hi, how do you get the update? 3.2020.30 I checked the app no update available. Same when I checked the car it still say all upto date. Would like to be able to use the APP, I have an open ticket with BMW since none of the function has worked since Sep 2019 when I purchase the M340i.
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      04-01-2020, 07:07 AM   #16
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Quote:
Originally Posted by Don Mico View Post
Hi, how do you get the update? 3.2020.30 I checked the app no update available. Same when I checked the car it still say all upto date. Would like to be able to use the APP, I have an open ticket with BMW since none of the function has worked since Sep 2019 when I purchase the M340i.
I told the dealer about the connected drive issues. I also told them I was having intermittent issues getting other things, such as the automatic seat heater. They suggested they update the software for me to see if it corrected things.
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      04-01-2020, 10:07 PM   #17
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Haven't yet updated to 3/2020 and started having issues with ConnectedDrive and the app recognizing the vehicle.

Last update was 3/20/2020. Have tried resetting, updating, deleting/reinstalling, etc. No dice. It's just not taking.

Perhaps it's time to go into the dealership and get the update.
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      04-04-2020, 09:53 AM   #18
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I was at the dealer yesterday and had them update idrive (3.2020.31), this took an hour. For the first time ever, the connected app works properly. Even have Spotify that I can link to my account to have it run directly from the car. Nice little bonus. Hopefully this all stays stable
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      Yesterday, 09:35 AM   #19
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Quote:
Originally Posted by Strikefighter View Post
Try rebooting iDrive to update connected app service.

Hold the power button down for 70 seconds exactly.

The iDrive screen will turn off and reboot around 25 seconds, but you have to keep holding the button for 70 seconds.

After a minute, release the button, wait for iDrive to boot up

On the iDrive, click "Apps", highlight "installed apps" and then update services via the iDrive
Thanks for this. I havenít had the app update since 1/31. I called BMW Genius and rebooted iDrive but it didnít work. However, they had me release the power button as soon as the reboot started instead of waiting the 70 seconds. Iím not sure, but it looks like holding the power button in for 70 seconds caused a second reboot (hmm, a secret reboot perhaps).

All is working now
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      Yesterday, 04:41 PM   #20
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Anyone know if there is a Change log for the software versions anywhere so you can see what is fixed/added/removed/updated?
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      Today, 10:01 AM   #21
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And it’s gone again. I guess I’ll have to get the latest update. Too bad the remote update isn’t supported yet. I’m not risking coronavirus to get ConnectedDrive working.
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