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Technical Topics Cosmetic Maintenance: Wash, Wax, Detailing, Repairs Shop damaged my car and lied about the circumstances

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      02-11-2020, 10:30 PM   #1
chunll2001
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Shop damaged my car and lied about the circumstances

Delete please

Last edited by chunll2001; 02-12-2020 at 09:26 AM..
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      02-11-2020, 10:35 PM   #2
chunll2001
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Delete please

Last edited by chunll2001; 02-12-2020 at 09:25 AM..
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      02-11-2020, 10:36 PM   #3
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File a police report, give them a copy of the video. If they’re unwilling to pay for damages either to go small claims court or file a claim with your insurance and have them deal with it.
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      02-11-2020, 11:02 PM   #4
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I'm waiting to hear the reply you get from those asshats once you claim they are lying about the hit and run and you have it clear on dashcam what happened. That'll change their tune real quick.

When you call them, mention you are recording the call so you are legally in the right, then ask them to state what happened. Once they lie and say it was a hit and run, tell them to cut the bullshit and you have footage on dashcam of exactly what happened, so either they repair the full damage caused or you will file a claim through insurance, or can take it to small claims court.

The reason I'd recommend recording it is so you have some proof of them lying to you to try to get out of reimbursing you if you go to court.

Also, make sure you get the repair done at BMW and not with these clowns. I'd raise all hell personally just because they lied and tried to play you a fool.
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      02-11-2020, 11:02 PM   #5
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probably consult a lawyer because I believe some states its illegal to capture "Voice" conversations without all parties knowing...
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      02-11-2020, 11:04 PM   #6
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Quote:
Originally Posted by BMW11 View Post
probably consult a lawyer because I believe some states its illegal to capture "Voice" conversations without all parties knowing...
That's why I said mention it so they are aware.
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      02-11-2020, 11:11 PM   #7
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Quote:
Originally Posted by chunll2001 View Post
Thanks for the quick reply.
They agreed to paying for the damages though still under the claim that the car was parked and someone did a hit and run on it.
Though I feel like they can also compensate me for damaging my car other than paying for the repair. Any suggestions? Thanks!
Look up dimished value. Unfortunately with this type of minimal damage, you won't get much to compensate for lost value.

Get a police report. Report to your insurance company as well.

Take car to BMW approved body shop. My guess is this shop that damaged your car, left to their own devices, will try to take the cheap way out of the problem.
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      02-12-2020, 12:01 AM   #8
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Quote:
Originally Posted by premier3is View Post
That's why I said mention it so they are aware.
I was referring to the OP's dash cam voice capture.. not the phone call.
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