[Jkwon]

Originally Posted by TheBazman

Can I ask if you got Spotify? I got the update but can't seem to find Spotify anywhere.

I'm sure I read elsewhere that you need to log out of bmw connected music if you're using it, then Spotify will be there

[TheBazman]

Originally Posted by Jkwon

I'm sure I read elsewhere that you need to log out of bmw connected music if you're using it, then Spotify will be there

Yeah I read that but I don't have BMW connected music

[Jkwon]

Originally Posted by TheBazman

Yeah I read that but I don't have BMW connected music

Oh, no idea then. Can you change the user to guest and see if it's there? Use the spare key or something? If it is then it may be a case of resetting your user slot?

[jmmk]

Originally Posted by TheBazman

Yeah I read that but I don't have BMW connected music

If you have Professional cockpit in your G20, it is probable that Connected music and Spotify will appear again after the OTA update. That happened to me, and it’s fairly well described in the FAQ section of the service description for UK

https://connecteddrive.bmwlaunchpad....onnected-music

[KMoore]

Originally Posted by TheBazman

Yeah I read that but I don't have BMW connected music

I didn't have Spotify when I was on 03/2019, and as there was no suggestion that Spotify was going to be available, all mention of it had been removed from the Connected Drive website, I renewed my subscription to Connected Music.

Fast forward a month and a dealer software update to 11/2019, the Spotify icon appeared, but I can run either Spotify or Connected Music, not both, and have to log in and out each time if I want to switch between them.

I rang BMW for a refund of the Connected Music subscription and was told that if I cancelled it, I would lose Spotify as well.

Not entirely convinced that they really understand what's what at the BMW call centre, not even certain it's UK based or in fact it's actually BMW as opposed to a generic call centre where they're working to a script.

[TheBazman]

Originally Posted by KMoore

I didn't have Spotify when I was on 03/2019, and as there was no suggestion that Spotify was going to be available, all mention of it had been removed from the Connected Drive website, I renewed my subscription to Connected Music.

Fast forward a month and a dealer software update to 11/2019, the Spotify icon appeared, but I can run either Spotify or Connected Music, not both, and have to log in and out each time if I want to switch between them.

I rang BMW for a refund of the Connected Music subscription and was told that if I cancelled it, I would lose Spotify as well.

Not entirely convinced that they really understand what's what at the BMW call centre, not even certain it's UK based or in fact it's actually BMW as opposed to a generic call centre where they're working to a script.

I'm wondering if there are differences between whats available in the US/UK and Ireland (where I am). I got a free "Connected Package Professional" when I bought the car. It seems this gives me - Remote Services, BMW Online,Real time traffic info, Concierge services, Intelligent Emergency services, USB map update, teleservices, online speech processing. I would have thought then that when I go into my apps on the idrive that the likes of BMW Connected Music or Spotify might be there, but it's not. I think I'll just give them a call to find out.

[Quietlife]

Well the upload is finally complete and I now have a message that states 'you will be notified when the upgrade can be installed'. I've been trying all day to wait for something to appear. Car is on the drive, in park, but nothing is happening.
Absolutely lost patience with this system

[oldmick]

I had to wait a couple of days before mine updated.

[Quietlife]

I’ve given up. I’ve gone through every criteria for getting the download to activate and still nothing. The whole system is a farce.
It’s things like this that taint the brand. The car drives great, but it’s things like this that just taint the ownership experience

[Vossy]

Originally Posted by Quietlife

I’ve given up. I’ve gone through every criteria for getting the download to activate and still nothing. The whole system is a farce.
It’s things like this that taint the brand. The car drives great, but it’s things like this that just taint the ownership experience

Agreed. OTA updates aren’t even available for the 330e.
I’m curious as to if the clusterf@*k that is Connected Drive Portal, App and OTA updates is confined to the UK?

The cars are great and I’m really happy with my 330e BUT BMW techy’s at the dealers have absolutely no idea what is the latest available software update and just the mention of the ConnectedDrive/Apps multitude of inadequacies causes their eyes to focus somewhere in the distance and their hearing to fail them.
It’s two separate entities totally at odds and failing to communicate with us and each other.

[SCardamon]

Originally Posted by Vossy

Agreed. OTA updates aren’t even available for the 330e.
I’m curious as to if the clusterf@*k that is Connected Drive Portal, App and OTA updates is confined to the UK?

The cars are great and I’m really happy with my 330e BUT BMW techy’s at the dealers have absolutely no idea what is the latest available software update and just the mention of the ConnectedDrive/Apps multitude of inadequacies causes their eyes to focus somewhere in the distance and their hearing to fail them.
It’s two separate entities totally at odds and failing to communicate with us and each other.

This is the single biggest failing of BMW - they can't go to market with claims of wielding cutting edge tech then categorically fail to follow through and establish continuity around it.

But that is exactly what they have been doing for about three years now.

[lukas125]

Update on mine installed yesterday after the long download. So far i've noticed pretty much nothing has changed. But i have tried turning on Carplay again to see if the stability of the connection has improved, and looks good so far. It was so flakey when i first got the car that I had given up on it.

[Quietlife]

Did you do anything specific to activate the download other than park the car? I've tried everything, including putting it in a heated garage because one list includes the temp being over 10°C

[OM3RTA]

Originally Posted by Quietlife

Did you do anything specific to activate the download other than park the car? I've tried everything, including putting it in a heated garage because one list includes the temp being over 10°C

Put simply, no.