Burger tuning support?

bbowater · 08-06-2020, 09:18 PM

Who’s finding it impossible to get any type of support from Burger Tuning? I purchased their G20 M340i cold air intake and found it does not fit properly. Any ideas of how to get in touch with them?

possible335i2008 · 08-06-2020, 10:02 PM

Quote:

Originally Posted by bbowater

Who’s finding it impossible to get any type of support from Burger Tuning? I purchased their G20 M340i cold air intake and found it does not fit properly. Any ideas of how to get in touch with them?

They have a whole forum

N54tech.com

Antec800 · 08-07-2020, 06:03 PM

Terry isn’t the best at getting back to people unfortunately I had to ditch the jb4 a while ago

Fuel-It! · 08-07-2020, 10:40 PM

They offer email, live chat, and a support forum, their website has links to each. They don't pay to advertise on this forum so don't offer support here.

Fuel-It! · 08-07-2020, 10:41 PM

Quote:

Originally Posted by Antec800

Terry isn’t the best at getting back to people unfortunately I had to ditch the jb4 a while ago

Terry is the owner over there, they have like 20 employees now lol. He's pretty good with getting back to people but only so much one man can do. The other guys there should be getting back to you quickly.

Kaps335i · 08-14-2020, 09:02 PM

My experience with support on a JB4 was subpar.

mike@x-ph.com · 08-17-2020, 09:56 AM

It's best to reach out by email or use their chat on the website. All companies are running behind during these times, im not sure when you reached out but I would give them 3-5 days to respond

SoFlo M340i · 08-17-2020, 12:30 PM

I keep seeing a lot of posts about poor support from them and even on their forum, i see questions asked and no replies or super delayed replies. Shame they aren't on it. That's how you start to lose business.

Fuel-It! · 08-17-2020, 12:41 PM

Quote:

Originally Posted by SoFlo M340i

I keep seeing a lot of posts about poor support from them and even on their forum, i see questions asked and no replies or super delayed replies. Shame they aren't on it. That's how you start to lose business.

Email is always the most direct way to reach them if you need help with anything. That gets priority over forum and Facebook support.

CntryClub007 · 08-26-2020, 08:35 PM

Terry and Ando's support have been absolutely incredible. Support@burgertuning.com - what is your question specific to on the fitment?

08-06-2020, 09:18 PM	#1
bbowater New Member 2 Rep 17 Posts Drives: 2012 335is E93, 2020 M340i G20 Join Date: Dec 2018 Location: Tennessee iTrader: (0)	Burger tuning support? Who’s finding it impossible to get any type of support from Burger Tuning? I purchased their G20 M340i cold air intake and found it does not fit properly. Any ideas of how to get in touch with them?
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08-07-2020, 06:03 PM	#3
Antec800 Lieutenant 128 Rep 462 Posts Drives: 340i x drive Join Date: Apr 2017 Location: Michigan iTrader: (0)	Terry isn’t the best at getting back to people unfortunately I had to ditch the jb4 a while ago
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08-07-2020, 10:40 PM	#4
Fuel-It! Banned 550 Rep 949 Posts Drives: M4, M5, M2C, X4M, 440i, etc... Join Date: Mar 2019 Location: Phoenix AZ iTrader: (0)	They offer email, live chat, and a support forum, their website has links to each. They don't pay to advertise on this forum so don't offer support here. Last edited by Fuel-It!; 08-07-2020 at 10:47 PM..
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08-14-2020, 09:02 PM	#6
Kaps335i Private First Class 53 Rep 150 Posts Drives: 2013 335i xDrive Join Date: Oct 2016 Location: New Jersey iTrader: (0)	My experience with support on a JB4 was subpar. __________________ 2020 M340i xDrive Dravit Grey Metallic Modifications July 23rd - Dyno Tune
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08-17-2020, 09:56 AM	#7
mike@x-ph.com Joint Chiefs of Staff 24095 Rep 190,633 Posts Drives: 07-335/12-328/18-M4/21-M4CP Join Date: Sep 2013 Location: Las Vegas iTrader: (23)	It's best to reach out by email or use their chat on the website. All companies are running behind during these times, im not sure when you reached out but I would give them 3-5 days to respond __________________ Check out our current sale by clicking on this link! https://x-ph.com/sale/ Phone number 702-494-9435
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08-17-2020, 12:30 PM	#8
SoFlo M340i Second Lieutenant 126 Rep 219 Posts Drives: 2020 BMW M340i Join Date: Aug 2014 Location: United States iTrader: (0)	I keep seeing a lot of posts about poor support from them and even on their forum, i see questions asked and no replies or super delayed replies. Shame they aren't on it. That's how you start to lose business. __________________ '20 Portimao Blue M340i – Current '17 Dark Graphite 530i – Retired '14 Alpine White 328i – Retired
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08-26-2020, 08:35 PM	#10
CntryClub007 Major 490 Rep 1,067 Posts Drives: 2016 340i \| 2015 X5-50i Join Date: Jul 2014 Location: Chicago iTrader: (8)	Terry and Ando's support have been absolutely incredible. Support@burgertuning.com - what is your question specific to on the fitment?
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