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2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) General G20 Sedan / G22 Coupe / G26 Gran Coupe Discussions M Sport Steering Wheel Quality Issues

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      09-02-2019, 06:33 AM   #1
andyberger87
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M Sport Steering Wheel Quality Issues

Hard to believe, but I am on my second M Sport Steering wheel since April, when my first one was replaced as a goodwill effort by BMW.

Since the first week I drove off in April, these scratch markings and peelings had begun to surface on my wheel around the 10-11 o'clock area. I told my SA that not only did I not drive with my hands on this portion of the wheel, but also I didn't wear a wedding ring or have long fingernails.

BMW wouldn't replace it under warranty as they said clearly it was on me, but not that it was replaced under goodwill just a week with it and they resurface.

For the life of me I cannot figure out how these get here.

This simply cannot be normal in a week's time - can it?

I don't drive unusually with my hands on the wheel or anything- I keep it at "9 and 3" or "12". I'm perplexed... any thoughts to the root cause or anyone else having these issues?

Pics are attached below...
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      09-02-2019, 07:54 AM   #2
HighlandPete
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Quote:
Originally Posted by andyberger87 View Post
This simply cannot be normal in a week's time - can it?
That second picture looks like damage to me. As if it has been scratched by something quite sharp.
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      09-02-2019, 08:12 AM   #3
andyberger87
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Quote:
Originally Posted by HighlandPete View Post
That second picture looks like damage to me. As if it has been scratched by something quite sharp.
There isn't anything or anyone else coming into contact with the wheel except me and I am extra careful...

I mean I've even tried to use lotion to keep my skin moisturized before using the wheel I've become so paranoid....
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      09-02-2019, 08:51 AM   #4
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Bring it by the dealer I had an F80 replaced due to a similar issue.
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      09-02-2019, 09:00 AM   #5
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I had similar damage just a couple of weeks after taking delivery of my F30. I got lucky as my dealer made an error and forgot to order an M-sport steering wheel. They replaced the wheel after the damage had occured.
Because I tend to hold the wheel with both hands in a corner I figured the scratches came from my watch. I stopped wearing one after the wheel got replaced and the damage didn't re-occur. So either it was a bad quality wheel or it was my watch that somehow scratched the wheel.
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      09-02-2019, 09:53 AM   #6
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Rivets or buttons on pants (usually at pockets, especially on jeans) when entering and exiting can rub the wheel and make those exact marks. If it's at 10/11 o'clock the wheel was probably turned. I have this issue in our Audi and I'm trying to be extra careful in the bimmer. One solution if your seat setup makes entry tight, is to slide the seat back before you enter.
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      09-02-2019, 06:32 PM   #7
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The 2nd and 3rd picture look like its been damaged to me. I don't see how those scraps and scratches could come otherwise. Like the person above said, maybe check when you get into the vehicle if anything on you is causing the scratches such as a zipper or button.
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      09-03-2019, 03:18 AM   #8
Jebk
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My guess, you wear either zipup hoodies or some other kind of coat with metal zips when getting in/out of the car.
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      09-03-2019, 07:38 AM   #9
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Quote:
Originally Posted by Transfer View Post
Rivets or buttons on pants (usually at pockets, especially on jeans) when entering and exiting can rub the wheel and make those exact marks. If it's at 10/11 o'clock the wheel was probably turned. I have this issue in our Audi and I'm trying to be extra careful in the bimmer. One solution if your seat setup makes entry tight, is to slide the seat back before you enter.
Yeah I have marks on mine from a pocket knife I used to clip to my right pocket.
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      09-04-2019, 12:31 PM   #10
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Has to be something you are doing to make those marks, never had that happen on any car. I am guessing when getting in and out of the car. Surprised BMW replaced that for you as it is clearly user induced. Didn't find the wheel to be unusually scratch prone or anything

Be careful out there
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