[BMPNRIDE]

Luckily they gave me a refund out of the blue a few weeks ago so I did not have to file a dispute. I was really looking forward to the rear diffuser. No wonder they were selling for half the price as others.

[Jerrytarg6_m340]

Originally Posted by xnick101

Do not order anything from AutoModz.ca. You won't get your items and they won't refund you. I ordered $700 worth of stuff from them on November 26th. And then zero communication from them after that. Finally, after DMing their IG multiple times and commenting on their posts I got a response and they said it's going to be shipped at the end of the week in mid-December. Well, it's been almost two months and I finally got a tracking number on January 6th. I figured something was wrong because UPS said the package was only 1 lb. Well, I get the order delivered today and there's only one item in the order. In the email, they sent it said all items were shipped in the order. They sent just one item. Terrible communication. Terrible customer service. Opening a PayPal claim now. But just an FYI for anyone going to order from them. I have now seen multiple people post that automodz won't refund them even though they want to cancel the order. And on their IG they keep deleting all the comments of people saying they have not received their order.

This is so crazy. I ordered the gts oled taillights on December 26. Then a carbon/perforated steering wheel like a week later which they had in stock and showed me pics and it met my specs almost exactly and they gave me good deal so instead of waiting 2 months I went with that one. They never sent taillights but thank god PayPal got my refund. I received my steering wheel but when all this shit was going on with taillights and I saw how much bullshit they were feeding me something told me to check the steering wheel more closely. First of all I ordered steering wheel with heat option which was confirmed by them….they sent me one with no heat….2 the trim was full carbon fiber. When I inspected the trim I flipped it over and saw all this glue in the back. They literally glued that cheap thin carbon crap to a oem trim and charged me $200+ extra for the trim. Now they won't refund my money or take back the steering wheel. So now I put my second claim in against them with all the proof sent to PayPal. And now since I found this thread gonna add it to the dispute to show PayPal these guys are crooks. O and had the same thing with the tracking and 1lb package as the op did. Shits crazy. Never again

[xnick101]

Originally Posted by Jerrytarg6_m340

This is so crazy. I ordered the gts oled taillights on December 26. Then a carbon/perforated steering wheel like a week later which they had in stock and showed me pics and it met my specs almost exactly and they gave me good deal so instead of waiting 2 months I went with that one. They never sent taillights but thank god PayPal got my refund. I received my steering wheel but when all this shit was going on with taillights and I saw how much bullshit they were feeding me something told me to check the steering wheel more closely. First of all I ordered steering wheel with heat option which was confirmed by them….they sent me one with no heat….2 the trim was full carbon fiber. When I inspected the trim I flipped it over and saw all this glue in the back. They literally glued that cheap thin carbon crap to a oem trim and charged me $200+ extra for the trim. Now they won't refund my money or take back the steering wheel. So now I put my second claim in against them with all the proof sent to PayPal. And now since I found this thread gonna add it to the dispute to show PayPal these guys are crooks. O and had the same thing with the tracking and 1lb package as the op did. Shits crazy. Never again

I hope it works out for you!! They are terrible! If they were in the US I would have filed a complaint to BBB but they are in Canada. I disputed the charge with PayPal and they told PayPal they sent me everything even though it was just one time. I almost lost the claim because PayPal closed my claim. I had to call them and let them allow me to send them the evidence they did not and they reopened it. I talked to a few people on IG and they waited over 6 months so paypal/credit card company won't help them now because it's too late.

[Jerrytarg6_m340]

Originally Posted by xnick101

I hope it works out for you!! They are terrible! If they were in the US I would have filed a complaint to BBB but they are in Canada. I disputed the charge with PayPal and they told PayPal they sent me everything even though it was just one time. I almost lost the claim because PayPal closed my claim. I had to call them and let them allow me to send them the evidence they did not and they reopened it. I talked to a few people on IG and they waited over 6 months so paypal/credit card company won't help them now because it's too late.

You have to submit the evidence with the dispute. I was sending them emails pictures all that in the messages with my dispute. I screenshot all that and just added it to msgs. So they could see what I was saying was true. And just now screenshot your post and sent it to PayPal and showed PayPal that they been doing this to multiple people. To make my case stronger. They got what's coming to them. O and i emailed that same screenshot of your post to automodz and sent them the last email to them letting them kno how big of scumbags they truly are. Thank you for posting this and I'm glad we can warn other people. I'm not big on ig but you should post on there too to warn people. Thank you

[xnick101]

I have tried to warn people on IG under their posts, but they quickly delete all the posts. People post on their IG comments all the asking where their stuff is and if you go back like 2 hours later, it's gone.

[xnick101]

Bumping this because Automodz is a trash company.

[jpowers36]

Yup! Glad PayPal refunded me.

[Daywalker007]

I just opened a thread asking about this company because I ordered 3 items and have not received any replies to emails for a month.

I wish I had seen this thread before ordering.

Thankfully someone added the link to this thread in the thread I started. I will be initiating a dispute with my CC company.

[xnick101]

Originally Posted by Daywalker007

I just opened a thread asking about this company because I ordered 3 items and have not received any replies to emails for a month.

I wish I had seen this thread before ordering.

Thankfully someone added the link to this thread in the thread I started. I will be initiating a dispute with my CC company.

Immediate chargeback! You'll never get any items from them.

[Daywalker007]

Originally Posted by xnick101

Immediate chargeback! You'll never get any items from them.

Absolutely. It just frustrates me that these companies can do this over and over and there is practically nothing you can do. I have had this happen several times over the last 8 months. This happened with CarbonCarz.co.uk last fall and unleashedwheels.com a few months ago.

Why sell a product if you don’t want to deliver the product? If the order is going to take a while then just say so, don’t take my money then refuse to communicate. When I order from tirerack, they will email me immediately and offer me options if something is not in stock and going to take a while. It is not that hard.

Sorry for the rant. Please post other places that we should avoid so others don’t make the same mistakes.

Good luck everyone

[xnick101]

Bumping again because I am still seeing lots of comments on their pictures asking where's the stuff they ordered 6 months ago!

[Daywalker007]

Concur!!

I filed a dispute with them and the day they got the chargeback they sent me an email after 3 weeks of no communication saying they had my order ready but couldn’t send it until after I canceled the dispute.

[xnick101]

I hope you didn't close the dispute. If you cancel a dispute with paypal you can't reopen it.

[Daywalker007]

I did not cancel the dispute. I actually paid with a credit card through paypal so it is all through me credit card company and they gave my money back. Automodz is a horrible company and I caution everyone about dealing with them.

[Wtfitzvi]

Sucks that it happened to you. I ordered a MSS kit for my F95 from Dana port and ended up doing a chargeback because they never shipped out the item.

[xnick101]

Bumping because it's been a while and I still see new comments on their IG from people not getting their stuff.

[Daywalker007]

Just don’t order from these guys. There are so many other companies to order from that actully deliver and have decent customer service.

[Two3Series858]

Man... wish I had read this thread first regarding AUTOMODZ. Currently dealing with a similar issue. They have sent me a 3-piece item but 2 of the pieces are the same. So it won't work for me. Trying to get through to them via IG message (which is how I corresponded originally). Limited response so far. Looking into the Paypal dispute approach. Sucks that people treat you like this when you're just trying to do good business.

I'll hold judgment until I get to a resolution.

[iceRN09]

Originally Posted by Two3Series858

Man... wish I had read this thread first regarding AUTOMODZ. Currently dealing with a similar issue. They have sent me a 3-piece item but 2 of the pieces are the same. So it won't work for me. Trying to get through to them via IG message (which is how I corresponded originally). Limited response so far. Looking into the Paypal dispute approach. Sucks that people treat you like this when you're just trying to do good business.

I'll hold judgment until I get to a resolution.

Only place that has been reliable when it comes to parts and shipping is ECS tuning

[Redditor9000]

IND is also top notch.

[Two3Series858]

Sadly, I took the recommendation of someone here, so I thought it would be a good transaction. Tbf, the initial interaction with AUTOMODZ was pretty friendly with quick responses. Even after I reported the problem, they said they would expedite a replacement. That was about it. Been over a week now. My $0.02... use a company using a solid website versus an IG account sending you a PayPal invoice. I'll update the outcome.

[Two3Series858]

I received the missing part. Happy I got the painted front lip that I ordered, albeit 2 months later. I didn't inquire on HOW I received two of the same pieces, but clearly somebody didn't QA the shipment. The only remaining gripe is that once the error was discovered, a little more customer service/reassurance that they were ON it to remedy would have been nice. I won't give them ZERO credit. They made it right, and for that, I give them a pass, but YMMV!!

They did offer 15% off and Free Shipping for any additional products for the hassle, but I will put that in my back pocket.