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Technical Topics iDrive, Nav, Phone, Audio, Video, Cameras, Electronics Issues with smartphone Connected app

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      08-18-2019, 08:23 PM   #1
StevenSan
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Issues with smartphone Connected app

My Connected app stopped working properly about a week ago. Prior to that, everything worked fine, but now 3D remote view, lock, remote start etc will not work. I have tried in on my android phone and my wife's iPhone. Strangely, it still updates correctly my fuel level and location.
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      08-18-2019, 10:34 PM   #2
Wmzorba09
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Quote:
Originally Posted by StevenSan View Post
My Connected app stopped working properly about a week ago. Prior to that, everything worked fine, but now 3D remote view, lock, remote start etc will not work. I have tried in on my android phone and my wife's iPhone. Strangely, it still updates correctly my fuel level and location.
I can't even register to use it. I receive an error message every time I attempt to register on the app. Reviews are also terrible.
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      08-19-2019, 12:20 AM   #3
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Welcome to the club...
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      08-19-2019, 01:47 AM   #4
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Quote:
Originally Posted by Wmzorba09 View Post
Quote:
Originally Posted by StevenSan View Post
My Connected app stopped working properly about a week ago. Prior to that, everything worked fine, but now 3D remote view, lock, remote start etc will not work. I have tried in on my android phone and my wife's iPhone. Strangely, it still updates correctly my fuel level and location.
I can't even register to use it. I receive an error message every time I attempt to register on the app. Reviews are also terrible.
Yeah I had my old bmw on it. I removed it but now it won't let me add the new one. I can't believe bmw is having so many issues with its tech for new vehicles including apps
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      08-19-2019, 09:10 AM   #5
StevenSan
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Quote:
Originally Posted by Wmzorba09 View Post
Quote:
Originally Posted by StevenSan View Post
My Connected app stopped working properly about a week ago. Prior to that, everything worked fine, but now 3D remote view, lock, remote start etc will not work. I have tried in on my android phone and my wife's iPhone. Strangely, it still updates correctly my fuel level and location.
I can't even register to use it. I receive an error message every time I attempt to register on the app. Reviews are also terrible.
it was working perfectly fine but I guess they did some kind of update and now it doesn't work
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      08-19-2019, 09:21 AM   #6
StevenSan
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I just got off the phone with BMW customer support. They are aware of the issue with the app and they are experiencing technical problems at the moment. She could not give me an estimated time for resolution of this issue. She said just keep checking the app.
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      09-29-2019, 12:58 AM   #7
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Quote:
Originally Posted by StevenSan View Post
I just got off the phone with BMW customer support. They are aware of the issue with the app and they are experiencing technical problems at the moment. She could not give me an estimated time for resolution of this issue. She said just keep checking the app.
My app has been acting the same for a few weeks now.
I have tried dis-enable/re-enable ConnectedDrive services on the website account. Didn't work.
Then I tried removing my car entirely from my BMW ConnectedDrive account and re-adding it. Still didn't work.
All commands always stuck at "sending to vehicle".
Meanwhile, News and Weather seem to be working just fine. Fuel level and location update is fine. Destinations can be sent to the car.
My car can also receive the confirmation code, but not those remote commands.
This looks more like something is up on the server side.

Do you still have those issues with your car?
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      10-14-2019, 10:40 PM   #8
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Is anyone have the service back? Mine was working (except remote 3D photo) until last week it drop dead completely.
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      10-15-2019, 01:02 PM   #9
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All functions working for me, including 3d photo (which wasn't working for a week or so).
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      10-15-2019, 02:37 PM   #10
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Originally Posted by Patrick852 View Post
Is anyone have the service back? Mine was working (except remote 3D photo) until last week it drop dead completely.
BMW Connected fix procedure

Log off Connected app
Delete Connected app
Reboot iDrive 7
Perform Update in car Apps procedure
Turn off car
Lock car
Wait 10 minutes
Reinstall Connected app on iPhone
Test
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      10-16-2019, 10:07 PM   #11
Patrick852
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Quote:
Originally Posted by rajens00 View Post
BMW Connected fix procedure

Log off Connected app
Delete Connected app
Reboot iDrive 7
Perform Update in car Apps procedure
Turn off car
Lock car
Wait 10 minutes
Reinstall Connected app on iPhone
Test
Thanks! How to reboot iDrive7?
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      10-17-2019, 06:16 AM   #12
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Quote:
Originally Posted by Patrick852 View Post
Quote:
Originally Posted by rajens00 View Post
BMW Connected fix procedure

Log off Connected app
Delete Connected app
Reboot iDrive 7
Perform Update in car Apps procedure
Turn off car
Lock car
Wait 10 minutes
Reinstall Connected app on iPhone
Test
Thanks! How to reboot iDrive7?
Push volume / mute button for 30 seconds until the screen goes blank and then reboots
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      10-18-2019, 10:28 PM   #13
Patrick852
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Quote:
Originally Posted by rajens00 View Post
Push volume / mute button for 30 seconds until the screen goes blank and then reboots
Thanks for the advice!
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      02-27-2020, 02:44 PM   #14
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Quote:
Originally Posted by rajens00 View Post
Quote:
Originally Posted by Patrick852 View Post
Quote:
Originally Posted by rajens00 View Post
BMW Connected fix procedure

Log off Connected app
Delete Connected app
Reboot iDrive 7
Perform Update in car Apps procedure
Turn off car
Lock car
Wait 10 minutes
Reinstall Connected app on iPhone
Test
Thanks! How to reboot iDrive7?
Push volume / mute button for 30 seconds until the screen goes blank and then reboots
Did all of this and still not working. My app hasn't worked since May 2019.
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      06-09-2020, 12:19 PM   #15
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Did this procedure and sure enough the app updated to today (last update was on Oct 21, 2019 and it's been stuck there ever since). No one has been able to figure this out (BMW corporate or my dealer).

However, even though it now shows it's been updated today, and the correct mileage, the fuel level and total range have not updated, and I still cannot send any signal to the car successfully (tried honking the horn and it says sending to vehicle for a while and then fails with "something went wrong").

Additionally, I am on software 7.2019 and both the 11.2019 and 03.2020 updates were OTA and yet my car still says there is no update available.

Any thoughts?
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      06-09-2020, 12:36 PM   #16
Benjamin_Nicholas
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Quote:
Originally Posted by kittonian View Post
Additionally, I am on software 7.2019 and both the 11.2019 and 03.2020 updates were OTA and yet my car still says there is no update available.

Any thoughts?
11/2019 was OTA in the States. 3/2020 was/is not. Not yet at least.
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      06-09-2020, 01:03 PM   #17
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Quote:
Originally Posted by Benjamin_Nicholas View Post
11/2019 was OTA in the States. 3/2020 was/is not. Not yet at least.
Fair enough. Any way I can force the car to see the 11.2019 update or update via USB?
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      06-09-2020, 05:12 PM   #18
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There's a software error in the tcb module causing the disconnection between the app and the car. Bring the car in for service and tell them you're having this issue and they'll program the car to the latest I-level. There's actually an SIB for this issue.

PS - I work for BMW
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      06-10-2020, 09:14 AM   #19
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Originally Posted by biglesias31 View Post
There's a software error in the tcb module causing the disconnection between the app and the car. Bring the car in for service and tell them you're having this issue and they'll program the car to the latest I-level. There's actually an SIB for this issue.

PS - I work for BMW
I'm trying to avoid letting a dealer program the vehicle because it's all or nothing and that means I lose almost 40HP because I have one of the first ones off the line before they fixed the emissions programming.

Is this SIB resolved by updating only the iDrive software to the latest version, or does this module also receive a separate software update? My dealer is working with the BMW regional rep to see if they can get me the file to create the USB stick for my car and update it myself.
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      06-10-2020, 03:58 PM   #20
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Quote:
Originally Posted by kittonian View Post
Quote:
Originally Posted by biglesias31 View Post
There's a software error in the tcb module causing the disconnection between the app and the car. Bring the car in for service and tell them you're having this issue and they'll program the car to the latest I-level. There's actually an SIB for this issue.

PS - I work for BMW
I'm trying to avoid letting a dealer program the vehicle because it's all or nothing and that means I lose almost 40HP because I have one of the first ones off the line before they fixed the emissions programming.

Is this SIB resolved by updating only the iDrive software to the latest version, or does this module also receive a separate software update? My dealer is working with the BMW regional rep to see if they can get me the file to create the USB stick for my car and update it myself.
Oh gotcha! I know that the TCB module is what's causing the issue and programming that specific module will fix it. Unfortunately, when we do the programming at the dealership, we can't just select the individual module anymore. Instead, all the modules that need an update get updated.

What I-level is your vehicle, if u don't mind me asking?
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      06-12-2020, 08:46 AM   #21
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Quote:
Originally Posted by biglesias31 View Post
Oh gotcha! I know that the TCB module is what's causing the issue and programming that specific module will fix it. Unfortunately, when we do the programming at the dealership, we can't just select the individual module anymore. Instead, all the modules that need an update get updated.

What I-level is your vehicle, if u don't mind me asking?
Currently running 7.2019
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      06-14-2020, 04:21 PM   #22
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iDrive Software update

I have been there and only thing that ever worked is making an appointment with BMW and getting the idrive software updated to latest version. I tried everything on this forum and nothing worked. By the way am on android.
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