08-05-2022, 06:39 AM | #1 |
Colonel
2596
Rep 2,063
Posts
Drives: 2023 BMW Z4 M40i
Join Date: Mar 2021
Location: Chicago
|
Anyone else have in issue with the Connected Drive store?
The subscription for my traffic camera information expires here in like 2 weeks. Whenever I go into the Connected Drive store to renew it, I am unable to checkout. I can add it to my cart no issue, but once I click the "checkout" button, I get an error saying the page is unavailable. It's been like this for almost two weeks now. I've also tried on my phone, and same thing.
Anyone else have this problem or know a work around?
__________________
2023 Z4 M40i - San Francisco Red Metallic/Ivory White
Past: 2021 M340i xDrive - Sunset Orange Metallic/Black w/blue stitching |
08-24-2022, 12:15 PM | #2 | |
Second Lieutenant
35
Rep 286
Posts |
Quote:
Approximately the same time, android auto disappeared (phone no longer connects, re-pairing does not show it as an option, resetting the HU + updating apps/services doesn't help) |
|
Appreciate
1
RigaTony19822595.50 |
08-24-2022, 09:14 PM | #3 |
Colonel
2596
Rep 2,063
Posts
Drives: 2023 BMW Z4 M40i
Join Date: Mar 2021
Location: Chicago
|
Thank you. My traffic camera information expired 8/14. I’ve been trying to renew it, but the checkout page always throws up an error. So frustrating.
|
Appreciate
0
|
08-25-2022, 08:14 AM | #5 |
Colonel
2596
Rep 2,063
Posts
Drives: 2023 BMW Z4 M40i
Join Date: Mar 2021
Location: Chicago
|
Yeah, I've tried it in Safari on both my Mac and iPhone as well as Chrome on my Windows work computer and still have the same issue.
__________________
2023 Z4 M40i - San Francisco Red Metallic/Ivory White
Past: 2021 M340i xDrive - Sunset Orange Metallic/Black w/blue stitching |
Appreciate
0
|
08-25-2022, 02:14 PM | #6 |
I ///M Fan
336
Rep 367
Posts |
Interesting. Renewed some subscriptions as well today via my iPhone -Safari. Worked fine. Try cleaning up your cache/cookies.
|
Appreciate
1
RigaTony19822595.50 |
08-25-2022, 02:54 PM | #7 |
Colonel
2596
Rep 2,063
Posts
Drives: 2023 BMW Z4 M40i
Join Date: Mar 2021
Location: Chicago
|
Yeah, I've tried all that too. I'm assuming you have different site since it looks like you're in Belgium.
__________________
2023 Z4 M40i - San Francisco Red Metallic/Ivory White
Past: 2021 M340i xDrive - Sunset Orange Metallic/Black w/blue stitching |
Appreciate
0
|
08-25-2022, 08:40 PM | #9 |
Colonel
2596
Rep 2,063
Posts
Drives: 2023 BMW Z4 M40i
Join Date: Mar 2021
Location: Chicago
|
|
Appreciate
0
|
09-26-2022, 04:43 PM | #11 |
Second Lieutenant
35
Rep 286
Posts |
Took about a month to resolve (with zero status updates), but they finally got back to me on that ticket and it is fixed now.
Everyone (dealer, support staff, etc.) insinuated that it's either my phone or the car's headunit needing to be re-flashed, reset, etc. , but it was obviously the backend (i.e. the website now shows my fuel level, it did not before. The website now lists "smartphone integration" whereas it only listed "apply carplay" before... which is why, I suspect, my android auto stopped working. The website now allows me to purchase drive recorder and other addons whereas before nothing was available. Nothing about the car or phone changed, nothing was flashed, nothing was reset. As soon as I got the "ticket as been closed e-mail" today everything somehow magically started working again. As far as I can tell, the applications on the headunit are authorized against some backend authorization server after every reset. This design is likely due to BMW's desire to sell subscription-based services. But it also means that trouble with the backend / account will lock you out of features you thought you had owned/purchased. |
Appreciate
0
|
09-28-2022, 09:00 AM | #12 | |
Colonel
2596
Rep 2,063
Posts
Drives: 2023 BMW Z4 M40i
Join Date: Mar 2021
Location: Chicago
|
Quote:
Thank you. It is still not working for me, so I guess I'll reach out and see if they can open a ticket for me. Appreciate the follow-up!
__________________
2023 Z4 M40i - San Francisco Red Metallic/Ivory White
Past: 2021 M340i xDrive - Sunset Orange Metallic/Black w/blue stitching |
|
Appreciate
0
|
10-05-2022, 02:28 AM | #14 |
Major General
2782
Rep 5,095
Posts |
Just used it now in the U.K. on a edge browser. No issues
Had to renew RTTI which here is £79 per year, but saw they offer a booster package which along with RTTI includes the option I've not renewed before (as I didn't think they were worth the money) if weather and news. Also get bmw online aswell. So a no brainier for the same cost. |
Appreciate
0
|
10-05-2022, 06:47 AM | #15 | |
Colonel
2596
Rep 2,063
Posts
Drives: 2023 BMW Z4 M40i
Join Date: Mar 2021
Location: Chicago
|
Quote:
__________________
2023 Z4 M40i - San Francisco Red Metallic/Ivory White
Past: 2021 M340i xDrive - Sunset Orange Metallic/Black w/blue stitching |
|
Appreciate
0
|
10-05-2022, 10:03 AM | #17 |
Colonel
2596
Rep 2,063
Posts
Drives: 2023 BMW Z4 M40i
Join Date: Mar 2021
Location: Chicago
|
I've tried my Mac, iPhone and work computer. Safari, Chrome and Firefox. Still unfortunately have the issue. :/
__________________
2023 Z4 M40i - San Francisco Red Metallic/Ivory White
Past: 2021 M340i xDrive - Sunset Orange Metallic/Black w/blue stitching |
Appreciate
0
|
10-15-2022, 11:07 PM | #19 |
New Member
11
Rep 25
Posts |
Right there with ya. I've tried purchasing remote engine start through connected drive (as I was told I should be able to by the connected drive rep) for my '23 m340. They opened up a ticket for their tech support to check, and I got a response 48hrs later that " it is not available for your vehicle at this time" My connected drive profile says I am subscribed to all services, and does not give me options to purchase anything else
|
Appreciate
0
|
10-16-2022, 09:08 PM | #20 | |
Colonel
2596
Rep 2,063
Posts
Drives: 2023 BMW Z4 M40i
Join Date: Mar 2021
Location: Chicago
|
Quote:
I’ve found the whole myBMW site is kinda flaky at times. No matter how many times I’ve logged in and checked the box to remember my computer, it never does that either. |
|
Appreciate
0
|
10-18-2022, 04:06 PM | #21 | ||
New Member
11
Rep 25
Posts |
Quote:
|
||
Appreciate
0
|
10-20-2022, 06:35 AM | #22 | |
Enlisted Member
24
Rep 44
Posts |
Quote:
|
|
Appreciate
0
|
Post Reply |
Bookmarks |
|
|