[Ezracer]

Originally Posted by Ryan_gamage

Will do. Hope everyone on this thread updates once its resolved as well. Hopefully nothing mechanical they need to replace

Called connected drive support today, they went through the same troubleshooting steps mentioned the forum regarding rebooting the idrive system.

Issue was not resolved, they open a ticket and mentioned 3-5 day followup.

[LzBimmer]

Same issue here. Picked up the car a few days ago, and still no luck to get the My Trips and Remote Camera working.

[Ryan_gamage]

Originally Posted by LzBimmer

Same issue here. Picked up the car a few days ago, and still no luck to get the My Trips and Remote Camera working.

Looks like all the new builds are suffering from this. Or most. Did you call the support and open a ticket ?

[LzBimmer]

Originally Posted by Ryan_gamage

Looks like all the new builds are suffering from this. Or most. Did you call the support and open a ticket ?

Not yet. I am trying to solve it with the Genius at the dealer. So far his suggestion is to reboot iDrive and perform apps update. However, it does not fix the problem.

[TankerFlight]

I created a ticket with Genius yesterday and the rep on the phone did indeed confirm it’s a known issue.

[ruffstik]

Just took delivery of a M2. Same issue here.

[natasein]

Same issue with My Trips. App stuck on the blank page trying to load privacy settings. Selected “All” from the car settings. M2 delivered today.

[2015-328i]

Did anybody get this resolved yet ?

[2015-328i]

Originally Posted by 2015-328i

Did anybody get this resolved yet ?

Ryan_gamage

[Ryan_gamage]

Originally Posted by 2015-328i

Ryan_gamage

Still no update. Frustrating

[Ryan_gamage]

Anybody followed these before and did it work?

[TankerFlight]

Originally Posted by Ryan_gamage

Anybody followed these before and did it work?

I assume resetting iDrive gets rid of all your presets, seat positions, BMW ID, etc?

[Ryan_gamage]

Originally Posted by TankerFlight

I assume resetting iDrive gets rid of all your presets, seat positions, BMW ID, etc?

Yes, but since its saved to your bmw profile i think you should be fine. Not sure. I have done soft reset before and nothing worked. Looks like they want us to do a factory reset

[Ryan_gamage]

Got this from bmw support. Apps and updates working as expected. Wonder if i need to take this to dealer for the tsra

TurtleBoy appreciate any help on this matter 🙏

[kraken]

Yea if I need to bring back to dealer or do a hard reset, no thanks.... I rarely use these features on my X3.... hopefully there will be an easier fix.

[Rah11]

Originally Posted by 2015-328i

Did anybody get this resolved yet ?

It started to work for me this morning! Not sure how, but it just automatically did.

[jstar23]

Originally Posted by Rah11

It started to work for me this morning! Not sure how, but it just automatically did.

Same here!

[kraken]

wow same here, it works now....

[TankerFlight]

Works for me too!

[Ryan_gamage]

Good to hear it’s finally resolving. Unfortunately not for me though

[Ryan_gamage]

Ah nvm working now yay !

[whitemamba]

I've had this issue for a few month now - I also have an open support ticket with BMW, the only update they gave me is "we've escalated this", i've emailed them once a week...still no resolution.