11-11-2020, 03:38 AM | #45 | |
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I'll be raising a complaint though as suggested above. |
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11-11-2020, 04:27 AM | #46 |
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It won't let me upload a video, but it's definitely there. You can only hear it if you use headphones so I'm hoping they're willing to do that at the dealer, but it's clear as day when using them.
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11-11-2020, 08:34 AM | #47 |
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My experimental tests of using a PC case fan, to cool down the HK booster, is getting good results. I've been listening music for 5 days with no cuts.
Seems this HK Booster has some "congenital" overheating problem. |
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11-11-2020, 02:48 PM | #48 |
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What do you mean by HK booster? As in the amplifier?
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11-11-2020, 04:06 PM | #49 |
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It sounds like the amplifier is going into a "safe mode" due to overheating
I have the HK system in my F32, I've never experienced the problem, but I have had the same issue in my work truck. Extended high output causing the amp to cut out and cool down. Rebooting the vehicle could be resetting a timer that tracks temperatures for X amount of time before having to cool down again It's silly that one would have to add an auxiliary fan near the amp to help keep it cool. Not saying the member who did this is silly, but actually having to do it is silly 😂 |
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11-11-2020, 06:34 PM | #50 | |
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But since i solved my problem (with a fan or whatever), i would say that i'm smart over the Silly BMW engineer who left no space for the amplifier to dissipates his heat. If you have any other non-silly solution to this problem, share with us. Until it happens, my songs plays with no cuts at all. |
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11-11-2020, 06:49 PM | #51 | |
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The problem is the bottom amplifier (or booster) it warm up very fast because bass needs more power and the result is a lot of heat. The space left to dissipate this heat is almost nothing, so the system shuts the amplifier off to protect from damage his components. See the image of the amps. I leave in Brazil and the BMW here is like the European ones, maybe the USA models could change a little, but i think is the same. |
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11-11-2020, 07:09 PM | #52 |
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I had the same exact issue. Dealer diagnosed it as a bad AMP. Had it replaced and never had an issue since
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G20, but I love my Honda
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11-13-2020, 08:00 AM | #53 | ||
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11-13-2020, 08:11 AM | #54 | |
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Now i will tab to the 273 fuse in the truck fuse box. Just wating for one of these: https://a.aliexpress.com/_mOegJOz Here is the bracket i made, to hold the fan in place using the same OEM screws that hold the left plastic tray: https://www.thingiverse.com/thing:4652236 Last edited by cilas; 11-13-2020 at 08:49 AM.. |
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11-16-2020, 01:47 PM | #55 |
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Update - car is in the dealer tomorrow and I've sent them the video evidence which clearly shows the pops through the speakers as well as a couple of brief drop outs in the bass. I'm assuming they'll not be able to do anything there and then, but fairly confident I'll get the issue escalated irrespective of whether they can replicate the fault there or not.
Will let everyone know what's said / happens. |
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11-17-2020, 02:45 AM | #56 | |
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11-17-2020, 03:06 AM | #57 |
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Can’t you use this forum as a point of reference to prove that there is an inherent problem with the system/s and not just yours??
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11-17-2020, 10:30 AM | #58 | |
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Driving to work to collect some documents and the bass dropped out completely I thought I would chance my arm and drove to Sytner not too far away. Pulled up got out, the engineer drove it round the corner and by the time we went back to it the bass had kicked in again This time however the "technical manager" was there, I explained the issues, along with others on this forum and they said to book it in again as it's more than likely an issue with the amp. Booked in for next week, let's see the outcome then! |
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11-17-2020, 11:43 AM | #59 | ||
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I previously mentioned in this thread the fix I got. Service advisor identified as bass booster failure and replaced with a new one directly shipped from Germany (my car origin is mexico if that matters). No issues since and has been 2 months now. |
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11-17-2020, 12:28 PM | #60 |
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So update from me - no further forward from today, although the service guy said he'd review the video evidence with the technician tomorrow and advise what happens next. The car also had a visual inspection while in the workshop, and at 1,300 miles has a leaking rear shock absorber - marvellous!
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11-17-2020, 01:25 PM | #61 | |
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11-17-2020, 01:27 PM | #62 | ||
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11-17-2020, 02:04 PM | #63 | |||
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11-19-2020, 02:42 PM | #64 |
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Not sure if this is the same issue, however I had something similar with the crackle and the sound dropping in and out. It drops out and sounds very 'tinny', the baseline completely goes, however it does come back if I leave my car for a while. This has happened only 3 times (hopefully no more!).
With regards to the crackle - this was an interesting one. I went back to the dealership twice, second time I tried a different dealership and explained the issue, certain it was hardware and nothing to do with my settings - where they actually listened! Luckily I found certain songs where the crackle would appear, it was always mid to tops for me. Anyway, after further investigation the technician had found that the holding clips on the steel brushed trim (where the ambient lighting is) had all failed/snapped. So when a tone on a song came on, it would vibrate causing this frustrating crackle like the speaker was at fault. Good news is, they changed the clips, I played the same songs and viola - sounds great again. Hope that's a little helpful (if it is that!!). |
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11-27-2020, 07:02 AM | #65 | |
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11-27-2020, 09:30 AM | #66 | ||
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I feel for you. That's got to be disappointing to have so many problems with your new car. Where was your car built? |
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