ConnectedDrive Store: They're Sorry

springerdrive · 11-17-2022, 09:24 AM

Indeed they are sorry! I posted about this over on the iDrive, Nav, Phone, Audio, Video, Cameras, Electronics forum, but am adding it here in case anyone has a solution.

I have been trying for over a week to purchase Drive Recorder from the ConnectedDrive Store for my 2022 M340xi. I have tried 4 different browsers, 2 different operating systems (Mac & Windows) and the MyBWW app for iPhone. I am able to add the item to my cart, but when I click "check out" I get this error page. A support ticket has been generated, but there's been no reply or solution.

Opie55 · 11-17-2022, 09:46 AM

They do have a phone number. I could not get the site to work once for some reason and called and they did it in one minute. I was not asking about the same service as you are, but that should not matter.

rad21 · 11-17-2022, 11:10 AM

I get the same error, it's been like that for at least 3 weeks now. It used to work because I ordered the drive recorder late last year on the site...

springerdrive · 11-17-2022, 05:48 PM

UPDATE: Finally got in and was able to purchase DriveRecorder. Got this message from BMW in response to my service request:

"Information has been updated. Please log off and log in again in the Portal/App in order for systems to refresh. The Drive Recorder is available for renewal at any time online via MyGarage."

ashokgadeking · 11-18-2022, 09:54 AM

Have you tried clearing your browser cache and using incognito? In my case it worked when I used a debit card but it looks like you are not even getting there.

springerdrive · 11-18-2022, 10:42 AM

Quote:

Originally Posted by ashokgadeking

Have you tried clearing your browser cache and using incognito? In my case it worked when I used a debit card but it looks like you are not even getting there.

Quote:

Originally Posted by springerdrive

UPDATE: Finally got in and was able to purchase DriveRecorder. Got this message from BMW in response to my service request:

"Information has been updated. Please log off and log in again in the Portal/App in order for systems to refresh. The Drive Recorder is available for renewal at any time online via MyGarage."

I got through and successfully purchased. ⬆️

RigaTony1982 · 11-18-2022, 10:58 AM

Quote:

Originally Posted by rad21

I get the same error, it's been like that for at least 3 weeks now. It used to work because I ordered the drive recorder late last year on the site...

I posted the original post in the idrive/nav forum. This has been an issue for me since July. Trying to renew my traffic camera info, and can't get the checkout to load.

Rawhide · 11-18-2022, 01:22 PM

I didn't even know this was available. Just bought it with no issues. Thanks!

rad21 · 11-18-2022, 01:51 PM

Quote:

Originally Posted by ashokgadeking

Have you tried clearing your browser cache and using incognito? In my case it worked when I used a debit card but it looks like you are not even getting there.

I tried that and get:{"error": "invalid_request", "error_description": "Parameter authorization is missing"}

mark523 · 12-04-2022, 03:24 PM

Not sure if anyone's figured this out yet, but my experience has been strictly on Chrome and it looks like, at least on my computer, the issue is with some of my browser addons.

I know it was suggested to use Incognito mode, and that didn't seem to work for some of you, but what I had to do was reset Chrome and keep my addon's disabled.

What I also found was that if I re-enabled the addons, it would revert to the error message:

{"error": "invalid_request", "error_description": "Parameter authorization is missing"}

...requiring me to reset Chrome again. Not sure if this helps, but give it a shot.

11-17-2022, 09:24 AM	#1
springerdrive Lieutenant 286 Rep 552 Posts Drives: 2022 M340xi Join Date: Aug 2021 Location: Raleigh, NC iTrader: (0)	ConnectedDrive Store: They're Sorry Indeed they are sorry! I posted about this over on the iDrive, Nav, Phone, Audio, Video, Cameras, Electronics forum, but am adding it here in case anyone has a solution. I have been trying for over a week to purchase Drive Recorder from the ConnectedDrive Store for my 2022 M340xi. I have tried 4 different browsers, 2 different operating systems (Mac & Windows) and the MyBWW app for iPhone. I am able to add the item to my cart, but when I click "check out" I get this error page. A support ticket has been generated, but there's been no reply or solution. __________________ 2022 M340xi Tanzanite Blue II Metallic
	Appreciate 1 Rawhide364.00 Tweet Quote

11-17-2022, 09:46 AM	#2
Opie55 Colonel 1205 Rep 2,917 Posts Drives: '15 650i Convertible Join Date: Apr 2018 Location: US iTrader: (0)	They do have a phone number. I could not get the site to work once for some reason and called and they did it in one minute. I was not asking about the same service as you are, but that should not matter.
	Appreciate 0 Quote

11-17-2022, 11:10 AM	#3
rad21 Private First Class 25 Rep 123 Posts Drives: 2021 M340i Join Date: Mar 2005 Location: Toluca Lake iTrader: (0)	I get the same error, it's been like that for at least 3 weeks now. It used to work because I ordered the drive recorder late last year on the site... __________________ 2021 M340i Mineral White Metallic, Cognac
	Appreciate 0 Quote

11-17-2022, 05:48 PM	#4
springerdrive Lieutenant 286 Rep 552 Posts Drives: 2022 M340xi Join Date: Aug 2021 Location: Raleigh, NC iTrader: (0)	UPDATE: Finally got in and was able to purchase DriveRecorder. Got this message from BMW in response to my service request: "Information has been updated. Please log off and log in again in the Portal/App in order for systems to refresh. The Drive Recorder is available for renewal at any time online via MyGarage." __________________ 2022 M340xi Tanzanite Blue II Metallic
	Appreciate 0 Quote

11-18-2022, 09:54 AM	#5
ashokgadeking Private First Class 94 Rep 112 Posts Drives: BMW M340i Join Date: Jul 2019 Location: Frisco TX iTrader: (0)	Have you tried clearing your browser cache and using incognito? In my case it worked when I used a debit card but it looks like you are not even getting there.
	Appreciate 0 Quote

11-18-2022, 01:22 PM	#8
Rawhide Captain 364 Rep 795 Posts Drives: 2022 M340ix Join Date: Nov 2008 Location: USA, KC iTrader: (0)	I didn't even know this was available. Just bought it with no issues. Thanks!
	Appreciate 0 Quote

12-04-2022, 03:24 PM	#10
mark523 Registered 2 Rep 2 Posts Drives: '15 F82 YM Join Date: Dec 2022 Location: Los Angeles, CA iTrader: (0)	Not sure if anyone's figured this out yet, but my experience has been strictly on Chrome and it looks like, at least on my computer, the issue is with some of my browser addons. I know it was suggested to use Incognito mode, and that didn't seem to work for some of you, but what I had to do was reset Chrome and keep my addon's disabled. What I also found was that if I re-enabled the addons, it would revert to the error message: {"error": "invalid_request", "error_description": "Parameter authorization is missing"} ...requiring me to reset Chrome again. Not sure if this helps, but give it a shot.
	Appreciate 1 GOTOFMS79.50 Quote