02-18-2020, 06:32 AM | #133 | |
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02-18-2020, 08:45 AM | #134 | |
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But as it happens it looks like they were cooperative. |
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02-18-2020, 11:46 AM | #135 | |
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02-24-2020, 04:12 AM | #136 | |
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Any other additions/changes worth noting? I dont see any release notes anywhere... |
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03-04-2020, 06:57 AM | #138 |
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03-06-2020, 11:12 AM | #139 |
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As noted in another thread. My software was updated ro 03/2020 today and it’s removed ALL my apps and I still haven’t got Spotify. Utter shambles.
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03-09-2020, 11:08 AM | #140 |
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03-10-2020, 09:03 AM | #142 |
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Just got back from the dealer after my M340i which I collected yesterday had no ConnectedDrive on it anywhere.
Been told that their techs need to request a 'patch' from BMW and I've got to take it back to the workshop to be updated :-( bit annoyed! Also while I was there they said there was a ConnectedDrive server failure so just FYI that may be why you've got issues such as apps that are gone etc... |
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03-10-2020, 09:29 AM | #143 | |
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I’ve been reading these boards since taking delivery of my 330e in November and I’ve come to the conclusion that we know more about BMW’s issues than they do. 330e has a page of Efficiency stats on the Portal that has shown blank readings from day 1 on my car. That’s at least 5 months of non functionality without any notification of when or if this data will be available. Mention this at your dealer and you’re met with at best a sigh and a shrug or they’re unaware of any issues. Try asking about OTA software updates next time you’re in.Very shabby. |
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03-10-2020, 02:57 PM | #144 |
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03-11-2020, 03:36 AM | #145 | |
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Office 365 is to be pulled end of April 2020 - also dragged from them - and no alternative announced or suggested. Oh and for those interested Alexa - who knows when. Connecteddrive UK told me "It was pulled but its back now" Rubbish. It is not available for any vehicle in the UK. Also dragged from them. |
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03-11-2020, 08:50 AM | #147 |
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03-12-2020, 07:27 AM | #148 |
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I had an issue with no Connected Drive apps when I first picked my car up. Took it to a Genius who couldn't find the reason why, so had it booked in to be hooked up to the life support system for diagnostics.
Turns out that under Data Privacy, mine was set to Initially Activated Services (or maybe No Services - can't remember), and by switching to All Services and agreeing to their Ts and Cs, all the apps reappeared. Maybe after an update this needs to be initiated again (?). May help, may not; but thought it was worth sharing in case...
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03-12-2020, 09:42 AM | #149 | |
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Plus side is I managed to book out an M4 for the day! |
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03-12-2020, 01:14 PM | #150 | |
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03-14-2020, 08:54 AM | #152 | |
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Then ownership meets reality - this is on such a low priority it is likely non-existent. The truth is they barely hold on to service continuity with remote commands alone. The most consistent excuse is Azure problems (that is if the, "oh did you get an iOS update?" excuse isn't used - yes, every month, they have a beta program, that is not a reason for service outage) which are not actually Azure "problems" at all. How many companies run off Azure IaaS services today? Well, most everyone in the top 2,000. That would not be the case if Microsoft constantly created service outage issues would it? No, it would not. I do not believe this is an app thing, it's a simple authenticated connection to backend and passing of even simpler command. You can use the app on all sorts of platforms and I've run the gambit during an outage - they all don't work. I believe it is due to a minimal implementation of backend - once you get out of queue as an active user, things get bad. This is capacity 101, not an "Azure issue." Azure is expensive when used at an enterprise Infrastucture level, really expensive, but when driving a huge element of revenue, it gets money. Sadly, we are using a packaged in service that rarely gets reactivated after initial purchase packaged timeline runs out. BMW has to keep it around to compete in the market. But to be clear it is a parasite of new vehicle sale revenue not the other way around so likely and politically internally looked at as a leech of reported revenue accomplishment. Likely this is cost vs risk - more Azure resources in more of Microsoft's data centers providing geo coverage in addition to more OTA bandwidth is really expensive. On top of that there is a combination of handling encryption and continuity with OTA data services (can't remember if this is ATT or not). Placing the type of cost and horsepower behind a large data package being sent on an on-demand basis like a software update would cripple an already hindered infrastructure and cost-restrictive bandwidth allocation. This is why it has been made available in UK in spots (smaller than Texas.) In short, it is not worth the increased operating cost as it does not seem to have any impact on sales. I agree also, I'm convinced it doesn't. Sad part is, they are right to a degree, I am picking up my third concurrent BMW (X5 delivered this week from Spartanburg and my 9th overall) today. I just switched my wife back from Land Rover as it is even worse with them and BMW has better options. Now, do I tell everyone who asks about BMW of the failing tech? Sure do, but I don't know if it matters in the grand scheme. There are car companies who get tech really right, but they are also not something I would want to drive in the first place. Tech aside I don't think I would drive anything else (unless I get into super car territory, by that I mean I will be in BMWs for life ). I will say it would be easy to simply code to have data services trigger a hiding of the upgrade option in the iDrive UI until available. This would be smart as this just generates a ton of bad impressions. But then we don't get the 50%+ customers having that wow experience I described above. Even worse is the damaged credibility when you call into the Connected (so much irony in that name, aye?) service line and get a different reason for outage on each call (I have, between three calls I kept getting entirely different root causes.) |
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03-23-2020, 07:58 AM | #153 |
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Realised I posted this in the 'Software Version' thread and not this one -
Well I had my 340i back at Sytner last Friday for them to try and fix the lack of ConnectedDrive. Sad to report they spent all day on it and couldn’t fix it. They’ve had to call the factory to get support and are waiting to hear back. Interestingly, another customer went in, had his software updated and now his car has the same issue as mine. Sadly I've just been informed that Sytner Nottingham is now closing their showroom to the public due to the current climate (makes sense and was inevitable)….and only existing service bookings will be honoured and no new ones can be made. I've just read about the 'data privacy' settings above so will look for those, I doubt it will fix it/if I can even find them or you would have thought the techs would have done that. Looks like my ConnectedDrive will be broken until COVID-19 has gone, that could be a LONG time away :-(. |
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03-23-2020, 01:23 PM | #154 |
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Try doing a factory reset. Worked for me
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