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      03-14-2019, 12:50 AM   #67
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Why are all the BMW auto dealerships in New York and Long Island NOT up to snuff compared to other auto makers? Even the within the same auto group that owns multiple non-affiliated brands and dealerships, BMW is always lagging behind in quality architecture and interior design and upkeep. It's supposed to be a German luxury brand. Lesser brands have nicer dealerships in our area. It's time the BMW dealerships here in New York and Long Island are forced to up their game!
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      03-14-2019, 12:56 AM   #68
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Three in A Row for us ! Congrats to the Team at BMW of San Rafael !
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      03-14-2019, 01:14 AM   #69
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None from San Diego.
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      03-14-2019, 05:37 AM   #70
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Congrats to our only BMW dealer in Puerto Rico.
Well deserve!
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      03-14-2019, 05:46 AM   #71
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Quote:
Originally Posted by psuibmw View Post
Quote:
Originally Posted by Who's on first View Post
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Originally Posted by psuibmw View Post
Bought cars from both Passport and Silver Spring in MD ... very recommended Glad they made the list this year
3 from our little state. Very good showing.
Who is the third? Are you talking about MD or other?
MD.... I fat fingered it.

Meant "2"... My bad.
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      03-14-2019, 07:47 AM   #72
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Interesting to see Passport on the list. When shopping for my M3, after some back and forth emailing, their CA emailed me saying he had management approval to do the deal. When time came to make the deal happen, he back tracks and said he had a misunderstanding with his manager and how his manager was telling him that the deal was impossible and no dealer would make that specific deal. Total waste of my time but went elsewhere and got a better deal and much better experience so worked out in the end
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      03-14-2019, 08:07 AM   #73
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Originally Posted by B58 View Post
Pacific BMW should not be on that list LOL
Totally agree. Consistently bad customer service. Their inclusion makes me doubt the validity of this list.
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      03-14-2019, 08:23 AM   #74
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Originally Posted by RickFLM4 View Post
Braman? I can only interpret that to mean the list recognizes dealers who charge the highest prices and appear least interested in your business.
Braman West Palm Beach, not Miami.
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      03-14-2019, 08:49 AM   #75
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Originally Posted by 530iDriver View Post
Braman West Palm Beach, not Miami.
Yes, I am aware of their location as they are the closest BMW dealer in my area.
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      03-14-2019, 09:08 AM   #76
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Quote:
Originally Posted by suprajjang View Post
Interesting to see Passport on the list. When shopping for my M3, after some back and forth emailing, their CA emailed me saying he had management approval to do the deal. When time came to make the deal happen, he back tracks and said he had a misunderstanding with his manager and how his manager was telling him that the deal was impossible and no dealer would make that specific deal. Total waste of my time but went elsewhere and got a better deal and much better experience so worked out in the end
Hate to admit it, but sometimes mistakes happen. We're sorry that you had such a poor experience, but stoked that you we're able to get into an M3 and enjoyed the experience. We're all looking to provide a great customer experience and we're disappointed that we dropped the ball with you.

Please forgive us!!
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      03-14-2019, 09:11 AM   #77
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Originally Posted by ///M4TT View Post
Classy move Passport. To come on here and address this customer's issue is respectable. Now IM the guy and offer him a deal.
Haha! We never want to disappoint our customers, but we also don't want to seem as though we're attempting to fix a problem solely to sell a car. That might be the opposite of classy
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      03-14-2019, 11:08 AM   #78
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BMW of Silver Spring, MD
Congrats to the great team here at BMWSS!!!
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      03-14-2019, 02:17 PM   #79
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Congrats to the great team here at BMWSS!!!
Congratulations guys!!!
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      03-14-2019, 02:24 PM   #80
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Originally Posted by Taran.J View Post
No man, him, Brandon, Rick all left after the X5M incident also a few SA's
Whaaaa? I would like to know more! If you're able to PM me if it's something private.
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      03-14-2019, 02:50 PM   #81
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Quote:
Originally Posted by doublevanosrc View Post
Ha glad BMW of Austin didn't make it, based on my last service experience they have a lot of work to do.
This is ranking the sales side of the house.
Nothing to do with services.
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      03-14-2019, 03:50 PM   #82
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Quote:
Originally Posted by MPBK View Post
This is ranking the sales side of the house.
Nothing to do with services.
Not actually true. It's all encompassing. From sales, to service, to plenty of other metrics.
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      03-14-2019, 03:56 PM   #83
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Quote:
Originally Posted by MPBK View Post
Quote:
Originally Posted by doublevanosrc View Post
Ha glad BMW of Austin didn't make it, based on my last service experience they have a lot of work to do.
This is ranking the sales side of the house.
Nothing to do with services.
From original post:

"This elite recognition, awarded annually, goes to top performing BMW dealerships for their superior performance in various areas of the business including sales, service, parts, operations, and customer experience."
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      03-14-2019, 05:52 PM   #84
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Quote:
Originally Posted by Clark_Kent View Post
Good to see United BMW on the list. I bought my M3 CS from them and my experience was solid. It's also good to see none of the other loser dealerships in the Atlanta area on that list.
I bought from United and the actual sale was a good experience, but then they dropped the ball on the paperwork and I didn't get my tag and subsequently got fined for lapsed insurance on the car I traded. They did seem pretty together when I was there, but I guess everybody has a bad day sometimes.
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      03-14-2019, 09:25 PM   #85
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I'm surprised to see Habberstad BMW on that list..
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      03-14-2019, 10:16 PM   #86
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Irvine BMW deserves to be on the list... next year perhaps
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      03-14-2019, 10:22 PM   #87
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Three in A Row for us ! Congrats to the Team at BMW of San Rafael !
Thats not to be confused with San ˈRafeɪəl for all you outsiders.
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      03-14-2019, 10:29 PM   #88
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anyone care to comment on the BMW shops in Daytona and Ft Pierce Fl ??

Thanx
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