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2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Local Forums CANADA I bought a used M340i and it has issues, plus new drama

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      07-24-2020, 10:36 PM   #1
DanVlnStud
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To make a long story short. For all prospective new or used BMW buyers. Do not buy a BMW at any big Canadian BMW dealer! Especially this fucking place called Parkview BMW run by the Quinn Group in Canada!

The whole organization of dealers is as corrupt as it gets. They leased me a car with severe suspension damage and put a massive burn under the rear floor mat, expecting me to pay for it.

After taking a closer look at my lease, they charged me 20k over MSRP (the quoted price when I took a close look at the lease) for a used car with 5600km. The lease even says the car had 0 miles when it came with 5600km. With the residual being 40k! That would make a total of 121,000 plus Canadian tax for this piece of shit.

Now, I knew I got a horrible deal, but I didn't care until they started bullshitting me, causing damage to my car, etc., acting like greedy sons of bitches..Like they didn't rip me off enough, and what pisses me off more is that you can't get anything fixed under warranty, so don't expect it. Trust me. I've done everything I can. Sixteen attempts to fix at my dealer until they tried to pin the suspension damage on me by making it look like I was a reckless driver, saying my wheel was severely bent and swapping my tires for old ones at 2mm before they could even fix my shock mounts. Sons of bitches were hoping I would crash.

I find out later a colleague of mine had similar issues with them. He returned a car at lease-end with only 40% of the milage he initially agreed to use, the car was mint, and they tried to charge him 9k for damages, so beware of their leases. They are set up to trap you!

BMW Dealers of Canada think they can get away with murder because they have a team of 50 lawyers and a group of loyal buyers that sustain their corrupt business. Everyone else is a target.

I've been to four different dealers, and they are all full of shit. I even had an arms-length mechanic diagnose my suspension for damage, confirming my suspension was not to spec and may have been swapped for a downgrade or repaired incorrectly, and it means nothing to them.

BMW Canada is garbage, they will string you along, giving you false hope saying they will reimburse you for the numerous days/months the car was static in repair, but in the end, you find out it was a complete waste of time, money, and miles in the process. It's a fuking lease, and they should be held responsible for the time I've been paying for this vehicle!

Their final response after around 50 emails back and forth:
"Our authorized BMW retailers have advised that your vehicle is at the correct ride height, and there are no other issues. Unfortunately, BMW Canada would not be able to offer any form of compensation. I apologize for any disappointment this may cause. "BMW Canada would not be able to offer any form of compensation. Although we empathize with your situation, we have no further information at this time. Since we have no further information to share with you on this matter, we are closing the file."

Your mileage may vary, but if you have issues with your car, don't expect anything major to get fixed/resolved if you start raising issues or complaining. They couldn't care less, and in the process, they will make your life a living hell by tampering with your vehicle. I've come to realize that they are all covering each other's backs, all threatened by the higher authorities to make poor judgement decisions. Just google their history of astonishing criminal acts against customers and their own employees. The details are shocking but better saved for the courts where my lawyer will make them bleed. I've never regretting anything more in my life.


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Just look at that jacked-up suspension these dealers are saying is to specification. Each dealer tried to fix it and got it a few millimetres lower and said it was to spec, but after 4 adjustments it's still off by an inch!

I'm getting high beamed and honked at by cars coming from the opposite direction because my headlights are pointing up and blinding them.
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Last edited by DanVlnStud; 11-20-2020 at 10:50 AM.. Reason: DETAILS - UPDATES - PICS
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      07-25-2020, 12:24 AM   #2
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My brakes have never, ever made that noise on my M340i. They probably have you a BS reason. Unless they are racing brakes, they shouldn't be making a noise that horrid.

For the steering issue, I had the same problem on my Mustang. It had something to do with the steering rack, I'd have to check my service records to check. It made the exact same sound when turning. Can't really compare a mustang and a m340i, but I'd bet that it's the same issue. I was luckily under warranty and it was solved in 1 visit for free.

Whenever I drop off for major service/ warranty work, I usually have them note the mileage and fuel level. If I notice excessive mileage and excessive fuel usage, I demand it to be rectified. I can understand 10 miles on the car for a test drive after service, but not 50 miles and a quarter tank of fuel drained.
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      07-25-2020, 04:11 AM   #3
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The noise from the steering near/at the steering limit may be a result of the strut spring binding in the lower spring pad (#2), top piston protector (#4) or from the Guide support (#5) in the strut assembly. Please refer to this link for #s referenced - https://bimmercat.com/bmw/en/search/...iX/USA/31_1557

If you are up to continuing to diagnose yourself, try spraying a silicon lub on coil springs where they makes contact in the strut assembly.

I would not be too concerned with the brake squeal. Your brakes are relatively new so I suspect the squeal is caused by pad vibration. If the squeal really bothers you, there are a number of things you can do to try dampen/change the resonant frequency to reduce the noise - https://www.popularmechanics.com/car...queaky-brakes/

I would start with methods to decouple the caliper from the pads. For the G20, BMW uses an adhesive on the backside of the pads in an attempt to minimize pad vibration. Other manufactures use a backing plate/sim designed to dampen vibration. This adhesive is not very strong and I suspect not effective at managing vibration. Per the reference, try to find teflon shims or lube the back plate as well as all pad to caliper contact points -


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      07-25-2020, 06:07 AM   #4
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I don't think you should be having to diagnose or resolve any of these issues yourself.

That's the job of the dealer. It's their job to ensure you are 100% satisfied and they shouldn't stop until you are.

Even if they believe there are no faults, they should do a much better job of convincing you so.

It's so sad to see such poor levels of after sales customer service - unfortunately it's becoming all to common I feel.
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      07-25-2020, 06:29 AM   #5
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Dry steering is what you do in a parking lot lol. Did you try another dealer? At this point since it has been escalated already they may not be able to do much though.
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      07-25-2020, 07:04 AM   #6
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And THIS..... Is why I buy *new* cars.
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      07-25-2020, 09:21 AM   #7
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Sorry to hear about all your troubles! Donít give up until youíre satisfied with either a) a fix or b) an explanation that is understandable/satisfactory.
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      07-25-2020, 09:25 AM   #8
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Find another dealer, why keep going to the same one and getting the same lousy service. All your issues should be covered under warranty.
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      07-25-2020, 09:35 AM   #9
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The dealer told you the brake squeaking is bc of the CCB's? This vehicle doesn't even have the CCB's...

Looks like that carpet was burnt from something overheating. Good news is the vehicle is still under warranty
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      07-25-2020, 09:00 PM   #10
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1. Raise hell
2. Name the dealer so we all know whom to avoid

I had one bad experience with a dealership back in 2010 (not BMW brand) where the dude basically got physical with me after avoiding calls, not doing paperwork, not giving me delivery dates, etc to where I had to work around him for everything, then claimed to be the GM when I asked for someone higher. There were witnesses from his coworkers. I found and contacted the GM, regional, and corporate managers. He got blacklisted from every dealership (of any brand) in a 100 mile radius, dealership came back with free services, gas, and got me my truck pronto. I didn't go full nuclear and get the dealership itself blacklisted, just the asshat I had to deal with.

And what I had to deal with was significantly less, imo, than what you're dealing with.
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      07-25-2020, 09:28 PM   #11
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Personally I would lose my shit. you should ABSOLUTELY NOT try to be figuring this stuff on your own. Your M340i isn't old, and obviously something is iffy. If you seriously didn't do anything to it, I would totally lose my shit at this dealership. You still have full warranty and shouldn't worry about ANYTHING. it's all on them.
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      07-25-2020, 09:41 PM   #12
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Quote:
Originally Posted by NewM3driver View Post
And THIS..... Is why I buy *new* cars.
Unfortunately true. Unless you know the owner and car, steer clear of buying used because the extent of ďusedĒ is vague and an unknown risk until after itís yours.
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      07-25-2020, 09:50 PM   #13
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Originally Posted by Gdiddy23 View Post
The dealer told you the brake squeaking is bc of the CCB's? This vehicle doesn't even have the CCB's...

Looks like that carpet was burnt from something overheating. Good news is the vehicle is still under warranty
Not if they are blaming me for the damage.
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      07-25-2020, 09:58 PM   #14
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Dry steering is what you do in a parking lot lol. Did you try another dealer? At this point since it has been escalated already they may not be able to do much though.
I have an appointment Thursday.
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      07-25-2020, 10:02 PM   #15
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Originally Posted by NewM3driver View Post
And THIS..... Is why I buy *new* cars.
Next Car, Iíll do that.
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      07-25-2020, 10:04 PM   #16
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Originally Posted by EXE46 View Post
Find another dealer, why keep going to the same one and getting the same lousy service. All your issues should be covered under warranty.
I was hoping for they would come to terms with their screw up.
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      07-25-2020, 10:11 PM   #17
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Originally Posted by Don76 View Post
I don't think you should be having to diagnose or resolve any of these issues yourself.

That's the job of the dealer. It's their job to ensure you are 100% satisfied and they shouldn't stop until you are.

Even if they believe there are no faults, they should do a much better job of convincing you so.

It's so sad to see such poor levels of after sales customer service - unfortunately it's becoming all to common I feel.
The GM controls what the employees say or do. I’m so close to lawyering up.

Last edited by DanVlnStud; 07-29-2020 at 12:08 AM..
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      07-25-2020, 10:15 PM   #18
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Originally Posted by DanVlnStud View Post
The GM controls everyone it seems and heís a sketchy fucker. He sounds a like spoiled shit that inherited the position. Iím so close to lawyering up.
Don't even need to lawyer up. Try some strongly-worded emails detailing your issues to regional / corporate first and see if that doesn't change his tune - and try going to another dealer after you send the emails Dunno about where you live but there are at least 5-6 within an hour's drive of me.
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      07-25-2020, 10:29 PM   #19
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Originally Posted by Punkwrock View Post
Personally I would lose my shit. you should ABSOLUTELY NOT try to be figuring this stuff on your own. Your M340i isn't old, and obviously something is iffy. If you seriously didn't do anything to it, I would totally lose my shit at this dealership. You still have full warranty and shouldn't worry about ANYTHING. it's all on them.
I solemnly swear I did not do anything. The day I found the hole in the carpet, I had just purchased around 900 dollars of detailing gear to make the car like new again. After detailing the exterior, I used a really powerful 750CFM leaf blower to blow out 8 months of dust and it was the last thing I found when I started to vacuum. It was all smiles and then sudden frustration turned to anger after being bullied by the GM.
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      07-25-2020, 10:40 PM   #20
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Originally Posted by NewM3driver View Post
And THIS..... Is why I buy *new* cars.
But then you also take the *depreciation* hit financially and that cost is significant.

Also, not everyone has the money to buy a brand new BMW.

Quote:
Originally Posted by DanVlnStud View Post
Next Car, I’ll do that.
There is no reason to go out a buy a new car and make a stupid financial decision because someone on the internet said so. Next time, just have a PPI(pre-purchase inspection) done by a reputable shop. You'll be set.
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      07-25-2020, 10:43 PM   #21
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Quote:
Originally Posted by DanVlnStud View Post
I solemnly swear I did not do anything. The day I found the hole in the carpet, I had just purchased around 900 dollars of detailing gear to make the car like new again. After detailing the exterior, I used a really powerful 750CFM leaf blower to blow out 8 months of dust and it was the last thing I found when I started to vacuum. It was all smiles and then sudden frustration turned to anger after being bullied by the GM.
I feel bad for you man! I bought my new and mine doesn't have any of those issues after 2K miles. Hopefully you get it all worked out and can enjoy the car as it's meant to be.
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      07-26-2020, 12:56 AM   #22
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In the UK a dealers status is everything and they can be investigated by BMW UK for customer complaints. How does it work in the US?
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