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2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Local Forums UK Welcome Lights - Need Your Help!

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      02-20-2020, 10:31 AM   #1
Andy3661
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Welcome Lights - Need Your Help!

Since my last update I have had a problem with the welcome lights.

Previously as I approach the car it would sense the key close by and the headlights, tail lights, door handle lights and welcome carpet lights would automatically come on and if I didn't open the car the headlights would pulse on and off showing the blue laser lights.

This stopped after my update and had to get BMW involved to try and resolve as the dealer said I was wrong and it didn't have that function.

They even tried to show me on a M340i in the showroom until I pointed out it won't work as it's not dark lol

So it's in for a full week from Monday and they have to download all the cars settings and send to BMW Germany. I have read on here that others had the same problem after updates and it seems to have been coded out and this is where I need your help!

If anyone has this feature working could you please post a video so I can show them I'm not as thick as they think and it was actually a feature before my update?

Many thanks
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      02-21-2020, 11:29 AM   #2
Sussex_G20
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I can confirm that my 330i M Sport, Tech Pack, Comfort Pack, Visibility Pack, Premium Pack & M Sport Plus does the welcome lights bit, checked when I went out last night. Unfortunately the boss was with me and we were late for a dinner reservation so no time to film. I will try and capture one in the next day or so.
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      02-21-2020, 12:23 PM   #3
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Have PM'd you Andy3661
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      02-21-2020, 12:44 PM   #4
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Quote:
Originally Posted by Sussex_G20 View Post
I can confirm that my 330i M Sport, Tech Pack, Comfort Pack, Visibility Pack, Premium Pack & M Sport Plus does the welcome lights bit, checked when I went out last night. Unfortunately the boss was with me and we were late for a dinner reservation so no time to film. I will try and capture one in the next day or so.
I knew I wasn't going mad lol. Thanks for your help
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      02-21-2020, 01:29 PM   #5
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My car does it too.
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      02-21-2020, 03:31 PM   #6
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Thanks all, I now have a video to go armed with on Monday so hopefully they will see sense.

Thank to Sussex_G20 for the vid, much appreciated
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      02-21-2020, 04:10 PM   #7
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Seems wrong that you have to go to the dealer with video evidence of something that should be available with your option that is now disabled that they aren’t aware of and seemingly incapable of clarifying with BMW.

Great cars but my god there’s a lot to be desired in terms of customer support in far too many instances.
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      02-21-2020, 04:46 PM   #8
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Quote:
Originally Posted by Vossy View Post
Seems wrong that you have to go to the dealer with video evidence of something that should be available with your option that is now disabled that they aren’t aware of and seemingly incapable of clarifying with BMW.

Great cars but my god there’s a lot to be desired in terms of customer support in far too many instances.
Couldn't agree more and this is just one of a list of things since the update which was in November I think. If BMW didn't jump in I don't know what I could have done.

Had a 5 series before this were you would only get heat when set on highest setting. The minute you turned it down one notch it went cold! They said that was normal for the driver to stop them falling asleep lol so I basically I had two settings either hot or cold?

I won't name the dealer but you can probably figure it out if I live in Manchester.

I actually drove 30 minutes to another dealer in Huddersfield in the end and the customer service and knowledge was far better.
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      02-21-2020, 05:06 PM   #9
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My dealer has been very helpful(I’m on my 6th consecutive BMW and 15 years) but if it wasn’t for these boards I’d be lost.
I’ve had a dealer software upgrade without any hassle whereas one guy was told that they would do it ( after initial resistance)as a “complimentary gesture” on a car under warranty ffs!!.

The much heralded Over the air updates don’t work, ConnectedDrive stats for 330e have never worked and the folks at the dealers seem to know less about their cars than the guys on here!!
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      02-21-2020, 06:05 PM   #10
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Only been on here a few months but learnt so much and the knowledge people have ok here is really good.
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      02-21-2020, 11:07 PM   #11
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I agree. Forums are a great way to learn a lot of things. Both my Audi and BMW dealers said I’m one of the more knowledgeable customers they’ve come across.
When my Audi had an issue and there was a TSB available on the forums and I took a screenshot to the service centre, they were surprised when they saw it since they weren’t aware of it. They even made a note on the service request saying I got the TSB number from a forum and they checked and found it existed
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      02-22-2020, 11:47 AM   #12
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Quote:
Originally Posted by VipinLJ View Post
I agree. Forums are a great way to learn a lot of things. Both my Audi and BMW dealers said I’m one of the more knowledgeable customers they’ve come across.
When my Audi had an issue and there was a TSB available on the forums and I took a screenshot to the service centre, they were surprised when they saw it since they weren’t aware of it. They even made a note on the service request saying I got the TSB number from a forum and they checked and found it existed
Knowledge is power! 👍🏻
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      03-05-2020, 01:07 PM   #13
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Just a quick update on this one.

So my car has been in the dealers for 2 weeks now, yes 2 weeks!!!

Had a call today telling me that they loaned another 3 series to test the update on and guess what, it's also removed the welcome lights! Now some poor person has the same issue has me.

Anyway, still not fixed and they don't know how to fix it so picking it up tomorrow and they are waiting for BMW to release a fix, how long will that be I hear you ask.

I was told they have no idea so back to square one!
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      03-05-2020, 03:03 PM   #14
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Quote:
Originally Posted by Andy3661 View Post
Just a quick update on this one.

So my car has been in the dealers for 2 weeks now, yes 2 weeks!!!

Had a call today telling me that they loaned another 3 series to test the update on and guess what, it's also removed the welcome lights! Now some poor person has the same issue has me.

Anyway, still not fixed and they don't know how to fix it so picking it up tomorrow and they are waiting for BMW to release a fix, how long will that be I hear you ask.

I was told they have no idea so back to square one!
Ah bollox. Carry a torch Mate. You bought the car, suck it up! You’ll be expecting Connected Drive to work next.
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      03-05-2020, 03:31 PM   #15
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Quote:
Originally Posted by Vossy View Post
Quote:
Originally Posted by Andy3661 View Post
Just a quick update on this one.

So my car has been in the dealers for 2 weeks now, yes 2 weeks!!!

Had a call today telling me that they loaned another 3 series to test the update on and guess what, it's also removed the welcome lights! Now some poor person has the same issue has me.

Anyway, still not fixed and they don't know how to fix it so picking it up tomorrow and they are waiting for BMW to release a fix, how long will that be I hear you ask.

I was told they have no idea so back to square one!
Ah bollox. Carry a torch Mate. You bought the car, suck it up! You’ll be expecting Connected Drive to work next.
Lol I actually never had any issues with connected drive, even my remote view has always worked so that's one bonus.

Suppose I'll just see what BMW come back with but if it was working before they updated it I don't see why it shouldn't work now and the welcome lights is just one of a number if issues with the system.
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