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Technical Topics Cosmetic and Lighting Modifications (exterior & interior) Disappointing purchase from getbmwparts.com. :(

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      09-25-2020, 08:39 PM   #1
Mirage_77
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Disappointing purchase from getbmwparts.com. :(

EDIT: Issued fixed by retailer!

So I purchased a gloss black grill from getbmwparts.com and received it today. The box was crushed and I was worried it might have been damaged. I opened the box and luckily that was not the case. However, when I pulled out the grill it was clearly not new. There were rock chip marks, blemishes (swirling scratch marks), and dirt in the crevices! Checking the box, there was lots of tape and one side of the box looked like it had packaging labels ripped off of it. Did I get someones return?Not happy. I sent an email and it looks like the person who receives them is out of the office until Monday. Hopefully they will resolve the issue. Has anyone else had issues like this with them?
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Last edited by Mirage_77; 10-12-2020 at 07:59 PM..
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      09-26-2020, 09:27 AM   #2
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Let us know how they address the issue!
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      09-26-2020, 10:29 AM   #3
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I have bought from them for years and they are always very responsive.......seems like someone made an error that I am sure they will correct.
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      09-27-2020, 12:06 PM   #4
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Quote:
Originally Posted by Mirage_77 View Post
So I purchased a gloss black grill from getbmwparts.com and received it today. The box was crushed and I was worried it might have been damaged. I opened the box and luckily that was not the case. However, when I pulled out the grill it was clearly not new. There were rock chip marks, blemishes (swirling scratch marks), and dirt in the crevices! Checking the box, there was lots of tape and one side of the box looked like it had packaging labels ripped off of it. Did I get someones return?Not happy. I sent an email and it looks like the person who receives them is out of the office until Monday. Hopefully they will resolve the issue. Has anyone else had issues like this with them?
Hello and thank you for your order - our apologies for this!

We've got plenty of these grills in stock so our shipping team will confirm a perfect replacement, package it carefully, and ship it out to you tomorrow (Monday 9/28) overnight at no charge. A new tracking number will be sent to you via email as soon as it is available.

We're sorry for the inconvenience - and will get this resolved for you as soon as humanly possible.

Thank you!

Last edited by getBMWparts; 09-27-2020 at 12:16 PM..
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      09-27-2020, 03:55 PM   #5
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Mistakes with such things happen every now and then; it's how they are corrected that is critical. Vendor response above is on point. Glad it got resolved so smoothly.

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      09-27-2020, 05:52 PM   #6
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Mistakes with such things happen every now and then; it's how they are corrected that is critical. Vendor response above is on point. Glad it got resolved so smoothly.

I agree. As long as they make it right, that's all that matters.
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      09-28-2020, 05:12 PM   #7
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Jason from getbmwparts.com got back to me ASAP and sent out a new grill that will be arriving shortly! Very pleased! Can't wait to replace the chrome grill with the black one! Pictures to come!
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      09-29-2020, 07:35 AM   #8
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Jason from getbmwparts.com got back to me ASAP and sent out a new grill that will be arriving shortly! Very pleased! Can't wait to replace the chrome grill with the black one! Pictures to come!
Let us know how you make out with the replacement - we'll look forward to the pictures.

Thanks again, and enjoy!

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      10-06-2020, 12:51 PM   #9
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Got it installed. Looks Great! Longest part was taping around the grill which I highly recommend. When Installing the new grill the tape ripped, but thankfully it did not scrape all the way through. Only casualty was the cover on top. Snapped a tab removing it. Other wise, it was a smooth install! Replaced the chrome license plate frame with a black silicone one too! (Wish I could get rid of it all together, but that is another story.)

EDIT: Loved how all the pictures are not right side up. Have no idea what I am doing wrong. At least the final one is correct! LOL
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Last edited by Mirage_77; 10-06-2020 at 12:53 PM.. Reason: Correction.
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      10-12-2020, 02:07 AM   #10
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Quote:
Originally Posted by Mirage_77 View Post
Got it installed. Looks Great! Longest part was taping around the grill which I highly recommend. When Installing the new grill the tape ripped, but thankfully it did not scrape all the way through. Only casualty was the cover on top. Snapped a tab removing it. Other wise, it was a smooth install! Replaced the chrome license plate frame with a black silicone one too! (Wish I could get rid of it all together, but that is another story.)

EDIT: Loved how all the pictures are not right side up. Have no idea what I am doing wrong. At least the final one is correct! LOL
If you ever need anything coded let me know. I am in Denver. Super lovely ride.
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      10-12-2020, 12:18 PM   #11
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The title of this post should be edited as it is misleading for a story with a happy ending from a reputable seller.....
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      10-12-2020, 12:19 PM   #12
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You should edit the title of this post as the seller fixed the issue with you....
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