[OM3RTA]

Originally Posted by Azza14

Thanks. Had an update from BMW about an hour ago. They have tried to polish the scratches out and ended up burning through the paint. I have been told that the rear qtr & back bumper need painting, which they are going to have to send the car out to do and I won't have the car back till Friday or Saturday.

I'm going to pop in tomorrow and ask to speak to a manager as this is now a joke. My biggest worry now is a colour mis-match.

Bloody hell, can it get any worse? I hope you get this sorted quickly whatever route you take and you eventually get yourself what is a really lovely car in the end.

[Amos91]

Reject the car. Amateur to burn through brand new paint and you definitely don't want the eventual hassle of a bodyshop.

You'd be a bit foolish to let them keep trying to rectify this.

[Azza14]

Hi, just wanted to post an update. BM have given me an different car. The one with the paint issues is apparently going back to the factory to be corrected (not my problem now). I collect the "new/replacement" car tomorrow. It's not the colour I originally wanted but after seeing it in the flesh I quite like it (Tanzanite Blue).

Also for the inconvenience they are throwing in, full tank of fuel and 2 free services as well as tinting the back windows (shadow pack).

TBH despite the initial problems this is a more than I expected. The help, communication & customers service has been excellent.

Just glad it's sorted. Looking forward to enjoying the car now 🙂

[Carbon dude]

Originally Posted by Azza14

Hi, just wanted to post an update. BM have given me an different car. The one with the paint issues is apparently going back to the factory to be corrected (not my problem now). I collect the "new/replacement" car tomorrow. It's not the colour I originally wanted but after seeing it in the flesh I quite like it (Tanzanite Blue).

Also for the inconvenience they are throwing in, full tank of fuel and 2 free services as well as tinting the back windows (shadow pack).

TBH despite the initial problems this is a more than I expected. The help, communication & customers service has been excellent.

Just glad it's sorted. Looking forward to enjoying the car now 🙂

Excellent result.

[Beemer5to3]

@Azza14 great result that, and glad you've got a car you're happy with.

[OM3RTA]

Originally Posted by Beemer5to3

@Azza14 great result that, and glad you've got a car you're happy with.

This!

Enjoy

[Burrcold]

Amazing to hear the dealership did the right thing! Congrats!

[ramparts]

Originally Posted by Burrcold

Amazing to hear the dealership did the right thing! Congrats!

Excellent.

Any differences in spec between the cars ?

[Bris-M340i]

Originally Posted by Azza14

Hi, just wanted to post an update. BM have given me an different car. The one with the paint issues is apparently going back to the factory to be corrected (not my problem now). I collect the "new/replacement" car tomorrow. It's not the colour I originally wanted but after seeing it in the flesh I quite like it (Tanzanite Blue).

Also for the inconvenience they are throwing in, full tank of fuel and 2 free services as well as tinting the back windows (shadow pack).

TBH despite the initial problems this is a more than I expected. The help, communication & customers service has been excellent.

Just glad it's sorted. Looking forward to enjoying the car now 🙂

Great to hear. Tanzanite Blue was my favourite colour but I couldn’t get it. Enjoy the car!

[srbs73]

Congratulations on getting it sorted. Great colour imho

[spidermack]

Good to hear BMW & the dealer have come up with a solution for you. Enjoy your new car.

[Zorrotwo]

[Azza14]

Originally Posted by davidoff86

Excellent.

Any differences in spec between the cars ?

Nope, same spec (tech, comfort & premium) just colour that's changed 🙂

[MD707]

Great result! Good dealer. Name and praise?

However, a professional paint correction detailer will be able to fix it as long as you cannot feel the scratch under your finger. If its rough, it needs paint. I've never had a car the dealer didn't swirl to hell, always take it right from collection to someone who knows what they are doing!

[blau3er]

good result, but it won't be going back to BMW - it will be outsourced to the cheapest possible bodyshop and sadly it will become the next owners problem!

Deffo did the right thing by not progressing any further with that car!

Enjoy its replacement!