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2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Ordering / Pricing / Order Tracking Forum Car lost in transit? Is this common?

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      09-16-2023, 01:47 PM   #1
plasma
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Car lost in transit? Is this common?

Bmw genius is telling me my car was delivered to the dealer last Tuesday. Dealer is telling me that they don’t have the car and that it is likely still with the carrier but they are not sure. Is this common? This is happening after an overall lack of response/communication from my CA, so I’m a bit frustrated with the process.
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      09-16-2023, 08:10 PM   #2
drexplode
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Quote:
Originally Posted by plasma View Post
Bmw genius is telling me my car was delivered to the dealer last Tuesday. Dealer is telling me that they don’t have the car and that it is likely still with the carrier but they are not sure. Is this common? This is happening after an overall lack of response/communication from my CA, so I’m a bit frustrated with the process.
What status does the dealership show on their end. Should be the same as genius.
Also, the name of the trucking company from port of entry to dealership should be listed. Someone can ahold of the driver.
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      09-17-2023, 10:24 PM   #3
calbears
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Quote:
Originally Posted by plasma View Post
Bmw genius is telling me my car was delivered to the dealer last Tuesday. Dealer is telling me that they don’t have the car and that it is likely still with the carrier but they are not sure. Is this common? This is happening after an overall lack of response/communication from my CA, so I’m a bit frustrated with the process.
perhaps delivered to the incorrect dealer. It happens
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      12-05-2023, 06:23 AM   #4
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I wouldn't believe anything the Genius has told you
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