[DKarts]

Hello everyone. I faced such problem. I went to the parking mode menu and got into the profile selection measure, where I was offered to select a user profile, but since I am the second owner, the auto profile was not mine and I do not know the PIN code or it. I cannot go back in any way and there is no way to contact the previous owner, because I am from Ukraine. Please tell me how to be in this situation, because now I use the car in a limited mode, without music and the rest of the menu and multimedia. Thanks and best regards, Dmytro!

[FrostNixon]

Did you try creating a new profile and then switching this one?

[DKarts]

Originally Posted by FrostNixon

Did you try creating a new profile and then switching this one?

I can't do anything from my car, but I downloaded Android app - BMW Connected and created a new account. When I trying to add new car and entering VIN code, I have an error that this car can't be added to my account. I think this all troubles because previous owner didn't delete it from his account. I sent an email to BMW Connected, hope they can help me, because the one way for solving this problem is totally reboot all car system with its accounts on service.

[Panda230i]

Wow it’s been a while and I have same situation. Did you figure it out?

[razzer87]

Originally Posted by Panda230i

Wow it’s been a while and I have same situation. Did you figure it out?

Go into settings and reset idrive, I think it’s car, settings, general settings and scroll down to reset and it will reboot system

[Panda230i]

Originally Posted by razzer87

Go into settings and reset idrive, I think it’s car, settings, general settings and scroll down to reset and it will reboot system

I ended up paying $252 to the local BMW and they reset everything on the next day. BMW online team couldn't figure out why backend process failed somewhere even if they made me a primary owner