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Technical Topics iDrive, Nav, Phone, Audio, Video, Cameras, Electronics Connected App outage?

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      11-13-2019, 06:38 PM   #1
teapot
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Angry Connected App outage?

Not once has the BMW Connected app worked for me since I set it up two weeks ago after getting the car. Tried reinstalling the app, removing and adding the car, updating services, restarting iDrive, etc. Cell connections are fine.

BMW Assist told me they have an outage with no ETA. Last info in the app is from 11/4 (the day I added the car to the app) and none of the functions are working.

Is it just me?
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      11-14-2019, 07:33 AM   #2
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Quote:
Originally Posted by teapot View Post
Not once has the BMW Connected app worked for me since I set it up two weeks ago after getting the car. Tried reinstalling the app, removing and adding the car, updating services, restarting iDrive, etc. Cell connections are fine.

BMW Assist told me they have an outage with no ETA. Last info in the app is from 11/4 (the day I added the car to the app) and none of the functions are working.

Is it just me?
Assume your asking about the fone app, not the webpage*. In IOS/iPhone, mine works fine, both cars (wife has an i3). Might try uninstalling and reinstalling app, reenter car. Otherwise ... back to the dealer and let them do it.

BTW, dealer might be the prob. I think there's some data entry needed from that end so system knows the car is in service.

*Webpage used to give same functionality as fone app. Changed some time back to a pure marketing page ... which is totally useless.
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      11-14-2019, 08:05 AM   #3
Wmzorba09
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Having the same problem. Wouldn't surprise me if my dealership is somehow responsible. I downloaded the app months ago and still cannot even register.
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      11-14-2019, 01:48 PM   #4
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Quote:
Originally Posted by Rubber Ducky View Post
Assume your asking about the fone app, not the webpage*. In IOS/iPhone, mine works fine, both cars (wife has an i3). Might try uninstalling and reinstalling app, reenter car. Otherwise ... back to the dealer and let them do it.
Already tried everything. Will try the dealer.

Quote:
Originally Posted by Rubber Ducky View Post
BTW, dealer might be the prob. I think there's some data entry needed from that end so system knows the car is in service.
I had customer service check my account to make sure everything is set, they confirmed.
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      11-14-2019, 01:49 PM   #5
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Quote:
Originally Posted by Wmzorba09 View Post
Having the same problem. Wouldn't surprise me if my dealership is somehow responsible. I downloaded the app months ago and still cannot even register.
Ask your dealer to process your Remote Services Agreement (mine did it by phone).
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      11-15-2019, 08:00 PM   #6
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Quote:
Originally Posted by teapot View Post
Ask your dealer to process your Remote Services Agreement (mine did it by phone).
Did that fix your issue?
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      11-17-2019, 01:32 PM   #7
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Originally Posted by premier3is View Post
Did that fix your issue?
It fixed adding the car to the app, but the app is still not working/updating
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      11-18-2019, 07:03 AM   #8
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I’m on 07/2019.55

If you hold the stereo power button for 30s to reboot Idrive, you can get connected app to update. It won’t update again unless you do the same reset procedure again. Was working fine for weeks and then stopped around Oct 20 for me.
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      11-18-2019, 10:46 AM   #9
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Quote:
Originally Posted by teapot View Post
Not once has the BMW Connected app worked for me since I set it up two weeks ago after getting the car. Tried reinstalling the app, removing and adding the car, updating services, restarting iDrive, etc. Cell connections are fine.

BMW Assist told me they have an outage with no ETA. Last info in the app is from 11/4 (the day I added the car to the app) and none of the functions are working.

Is it just me?
I swear BMW has no shame. Connected app has not worked properly for 11 years.

This procedure worked for me ....

Log off Connected app
Delete Connected app
Reboot iDrive 7
Perform Update in car Apps
Turn off car
Lock car
Wait 10 minutes
Reinstall Connected app on iPhone
Test
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      11-18-2019, 02:21 PM   #10
teapot
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Quote:
Originally Posted by rajens00 View Post
I swear BMW has no shame. Connected app has not worked properly for 11 years.

This procedure worked for me ....

Log off Connected app
Delete Connected app
Reboot iDrive 7
Perform Update in car Apps
Turn off car
Lock car
Wait 10 minutes
Reinstall Connected app on iPhone
Test
Tried this just now, did not work :-(
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      11-20-2019, 10:10 AM   #11
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Same here. Called BMW Assist and they created a ticket for me a week ago. Still nothing - tried all of the thing above. Last update in the app stuck on 11/01
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      11-21-2019, 04:27 PM   #12
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Called BMW Assist today to ask about this since mines is still stuck on 10/20. They told me its a known issue and there is a ticket out on this. Its been a couple week since its been addressed, and no ETA.

Great.....
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      11-22-2019, 03:56 AM   #13
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Quote:
Originally Posted by ganachain View Post
I’m on 07/2019.55

If you hold the stereo power button for 30s to reboot Idrive, you can get connected app to update. It won’t update again unless you do the same reset procedure again. Was working fine for weeks and then stopped around Oct 20 for me.
That was the last day mine stopped working .. still shows my car at that location as well
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      11-27-2019, 06:32 PM   #14
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same issue

I feel your pain, same issue here, app not updating, remote services not working, tried every troubleshooting trick I could find, nothing works.
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      11-27-2019, 09:19 PM   #15
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I've had 100% failure on updates since at least 11/18. I'm was out a month when I first got the car back in June. I've just had it with this part of the car.
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      11-28-2019, 01:54 PM   #16
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App is piss poor managed. Still not working for me. Been over a month.
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      11-28-2019, 02:45 PM   #17
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Mine hasn't updated since 10/11 (uk), still waiting on an answer from Germany
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G42 /// M240i Thundernight
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      11-29-2019, 09:21 PM   #18
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Dealer today reset the Connected Drive today. All working now, including remote 3D view.
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      12-02-2019, 07:01 AM   #19
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Didn't experience any problems up till today. App asked for credentials and I'm unable to log on again.
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      12-02-2019, 11:21 AM   #20
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Quote:
Originally Posted by Jbrock22 View Post
Dealer today reset the Connected Drive today. All working now, including remote 3D view.
How does the dealer reset the connect drive?
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      12-02-2019, 05:18 PM   #21
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Quote:
Originally Posted by premier3is View Post
Quote:
Originally Posted by Jbrock22 View Post
Dealer today reset the Connected Drive today. All working now, including remote 3D view.
How does the dealer reset the connect drive?
I have no idea what they did but it works now.
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      12-02-2019, 05:46 PM   #22
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Quote:
Originally Posted by Jbrock22 View Post
Quote:
Originally Posted by premier3is View Post
Quote:
Originally Posted by Jbrock22 View Post
Dealer today reset the Connected Drive today. All working now, including remote 3D view.
How does the dealer reset the connect drive?
I have no idea what they did but it works now.
I'd hate to take it in for something like this but I just may take it in. Tired of going to dealership lol
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