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      06-18-2019, 06:26 PM   #23
Delta5
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Quote:
Originally Posted by xraymd View Post
Hmm, I didn’t see a letter.
Me either.

For those keeping score, it's been another week so I called ConnectedDrive and Genius back. Same spiel as before. Still no ETA on a fix. I give up.

Rest easy though, I've been assured that, "very best IT is working on problem".
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      06-18-2019, 06:49 PM   #24
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Got a good faith one month extension on all ConnectedDrive services
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      06-20-2019, 10:25 AM   #25
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Exact the same issue. Called BMW assist, they told me there is an migration which impacts the function and should be resolved in 2-3 weeks.
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      06-20-2019, 12:06 PM   #26
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Quote:
Originally Posted by libosun View Post
Exact the same issue. Called BMW assist, they told me there is an migration which impacts the function and should be resolved in 2-3 weeks.
Called again. Said they are waiting on IT Dept. I said "I just want it to work It's making me sad it used to work and was cool—now it's not"

I was told to call the self proclaimed "BMWgenius"

However there is still no ETA on a resolution and again they apologize for the time I'm wasting.

In their defense I bought the car for driving not playing video games, but still it's a subscription service and it would be super cool if it worked.
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      06-21-2019, 12:55 PM   #27
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My local genius says BMW plans to send an update to affected cars next month.
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      06-24-2019, 09:55 PM   #28
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Is anyone else noticing a delay on your phone from when you speak to when the other party hears you? It was confirmed today that there has to be a 0.25-0.5 second delay. I'm using an iPhone X with latest software update. I got suspicious last week but today i has to take it off speaker to compete a conversation it was so bad. Reports of the phone heating are true as well. This is starting to get old.
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      06-25-2019, 07:46 AM   #29
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New M340i, and Connecteddrive is barely functional. The app (Android) does not have any fuel information, says it was last updated in May and shows the vehicle as still being in Germany. No remote start or climatize.

Yet, it does allow remote 3d view, lock/unlock, horn, and alarm...but does not display current status of the locks, etc.

Have rebooted idrive multiple times, deleted the app multiple times, "updated apps" in idrive multiple times (not sure what that means since there are literally no actual apps for this car).

First BMW, terrible introduction to the brand.
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      06-25-2019, 10:47 AM   #30
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Welcome to the non-updating M340i club.

My favorite part is how CD and Genius support won't even respond to my weekly emails asking for an ETA on a fix.

Everyone affected has registered an email address with BMW as part of the CD process. They must know the extent of the issue and which cars are affected. It doesn't take a genius to correlate that list and send out an email blast apologizing, explaining when it will be fixed, and perhaps even proactively offering a free month or two of services. Simple, intelligent, good customer service would go a long way.
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      06-25-2019, 11:32 AM   #31
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I too now have joined the non functioning Connect Drive. :/
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      06-25-2019, 08:49 PM   #32
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Me too I have same issue.

Spoke to customer service and they said its been a known problem with the app for a month or so and no ETA on fix.
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      06-26-2019, 03:34 AM   #33
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Quote:
Originally Posted by spartanlaw View Post
New M340i, and Connecteddrive is barely functional. The app (Android) does not have any fuel information, says it was last updated in May and shows the vehicle as still being in Germany. No remote start or climatize.

Yet, it does allow remote 3d view, lock/unlock, horn, and alarm...but does not display current status of the locks, etc.

Have rebooted idrive multiple times, deleted the app multiple times, "updated apps" in idrive multiple times (not sure what that means since there are literally no actual apps for this car).

First BMW, terrible introduction to the brand.

Try leaving feedback on the PlayStore as well, in order for them to (further) acknowledge the issue with the below par Android app.
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      06-26-2019, 08:08 AM   #34
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Quote:
Originally Posted by Skeewiff03 View Post
Quote:
Originally Posted by spartanlaw View Post
New M340i, and Connecteddrive is barely functional. The app (Android) does not have any fuel information, says it was last updated in May and shows the vehicle as still being in Germany. No remote start or climatize.

Yet, it does allow remote 3d view, lock/unlock, horn, and alarm...but does not display current status of the locks, etc.

Have rebooted idrive multiple times, deleted the app multiple times, "updated apps" in idrive multiple times (not sure what that means since there are literally no actual apps for this car).

First BMW, terrible introduction to the brand.

Try leaving feedback on the PlayStore as well, in order for them to (further) acknowledge the issue with the below par Android app.
I agree, go to the App Store and leave a review. The complaints are piling up.
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      06-26-2019, 08:24 AM   #35
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I've taken some solace in the fact that the app is getting hammered with bad reviews in the iOS App Store too. At least the issues are widespread.
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      06-26-2019, 08:46 AM   #36
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Quote:
Originally Posted by Skeewiff03 View Post
Try leaving feedback on the PlayStore as well, in order for them to (further) acknowledge the issue with the below par Android app.
Already did that. Fortunately (or unfortunately?), I was on the verge of switching to iPhone for other reasons anyway and the lack of AA in the BMW pushed me over the edge, so I picked up an iPhone yesterday just so I could have carplay and a functional infotainment system.

The iOS connectdrive app shows more features now, but still doesn't update. What a joke of a system.
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      06-26-2019, 09:46 AM   #37
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Quote:
Originally Posted by spartanlaw View Post
Already did that. Fortunately (or unfortunately?), I was on the verge of switching to iPhone for other reasons anyway and the lack of AA in the BMW pushed me over the edge, so I picked up an iPhone yesterday just so I could have carplay and a functional infotainment system.

The iOS connectdrive app shows more features now, but still doesn't update. What a joke of a system.
But now you do not get NFC unlock (provided you had a Samsung)
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      06-26-2019, 10:37 AM   #38
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Mine never works. It doesn't update the car stats. Remote start doesn't work away from home either
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      06-26-2019, 11:45 AM   #39
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My vehicle finally arrived, but I have to wait to take delivery until I'm home from travel in July. Seeing as these issues seem to have been around since March, it's baffling it's still ongoing 3-4 months later. Disappointed as I was looking forward to the new tech.
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      06-26-2019, 12:23 PM   #40
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I just noticed this showing on my windshield lastnight:



So at least they're proud of their completely broken system...
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      06-26-2019, 02:56 PM   #41
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more like connected garbage
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      06-27-2019, 01:19 PM   #42
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I went out for lunch today and the Connected Drive app updated my location and mileage for the first time since June 1st. The Remote 3D View and Remote Start is also working.

I don't know if this is a fluke or if they finally fixed things.
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      06-27-2019, 02:07 PM   #43
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Quote:
Originally Posted by CrownRoyal79 View Post
I went out for lunch today and the Connected Drive app updated my location and mileage for the first time since June 1st. The Remote 3D View and Remote Start is also working.

I don't know if this is a fluke or if they finally fixed things.
Holy $*%#. Mine's working too!

Opened iOS CD app. Old status from 6/5.
Signed out and in again. Old status from 6/5.
Sent a lock command, successful (that has been working for me...)
But ~15 seconds later, the fuel, range, status stuff FINALLY updated and is accurate. Hallelujah.

Something somewhere in their system has definitely been fixed, rebooted, or kicked hard enough.
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      06-27-2019, 02:48 PM   #44
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Confirmed mine is working too!!!
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