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      08-12-2019, 12:12 PM   #111
Delta5
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Not sure if anyone else is affected, but FYI ConnectedDrive on iOS has stopped updating for my M340i again.

I can send commands and the car responds, but no location, fuel, or status updates since Friday afternoon. The X3 still works fine; same app, same account, same garage.
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      08-12-2019, 02:54 PM   #112
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Quote:
Originally Posted by Delta5 View Post
Not sure if anyone else is affected, but FYI ConnectedDrive on iOS has stopped updating for my M340i again.

I can send commands and the car responds, but no location, fuel, or status updates since Friday afternoon. The X3 still works fine; same app, same account, same garage.
Yea the issue is ongoing since the M340 came out, though is intermittently affecting users differently.
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      08-13-2019, 08:06 AM   #113
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Originally Posted by Pauleebe View Post
Yea the issue is ongoing since the M340 came out, though is intermittently affecting users differently.
Indeed, quite flaky.

My CD has been generally fine for the last month after not working for most of June - see my previous comments in this thread. There was a group of us who experienced it fixed here at the same time, so curious if anyone else is seeing new, recent failure.

It's not the end of the world, but quite disappointing that BMW has such an incompetent IT group. Clearly iDrive7 has some significant issues that were not fully tested! If I wanted to be a beta tester, I would have bought a Tesla.
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      08-16-2019, 06:13 AM   #114
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I just got my M340i a week ago, and while I can do most things with CD most of the time (status, lock/unlock, etc), I have yet to be able to send directions from my iphone to my M340i. It says directions have been sent, but the car never gets them. I've reset and reinstalled everything multiple times, but still no luck. Genius and BMW Assist are both baffled.
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      08-16-2019, 09:44 AM   #115
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Quote:
Originally Posted by Delta5 View Post
Not sure if anyone else is affected, but FYI ConnectedDrive on iOS has stopped updating for my M340i again.

I can send commands and the car responds, but no location, fuel, or status updates since Friday afternoon. The X3 still works fine; same app, same account, same garage.
Mine stopped working two weeks ago, canít do anything at all with it. (Android, in the UK)
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      08-16-2019, 07:51 PM   #116
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Deleted and re-added car to my CD account, then deleted and re-added my profile in the car, which included signing back in. Info updates immediately sprang back to life in app. Working fine again.

Crazy how flaky their system is!
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      08-18-2019, 04:01 PM   #117
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Quote:
Originally Posted by Gharris198 View Post
I just got my M340i a week ago, and while I can do most things with CD most of the time (status, lock/unlock, etc), I have yet to be able to send directions from my iphone to my M340i. It says directions have been sent, but the car never gets them. I've reset and reinstalled everything multiple times, but still no luck. Genius and BMW Assist are both baffled.
Same here

Used to work but no more since last few days. Probably related to the app update ?! Very disappointing
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      08-20-2019, 08:21 AM   #118
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BMW Assist/Genius have "escalated" my issue but so far no change or communication at all.
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      08-21-2019, 11:39 AM   #119
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Quote:
Originally Posted by Gharris198 View Post
BMW Assist/Genius have "escalated" my issue but so far no change or communication at all.
A testy email to BMW Assist -- they wrote back asking me to describe the problem and give them my VIN, after I 'd done all that and given them their own case number -- seemed to have done the trick. As of this morning, I can receive addresses/directions in my car. No explanation of any kind, but it is now working.
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      08-21-2019, 11:58 AM   #120
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Quote:
Originally Posted by Gharris198 View Post
A testy email to BMW Assist -- they wrote back asking me to describe the problem and give them my VIN, after I 'd done all that and given them their own case number -- seemed to have done the trick. As of this morning, I can receive addresses/directions in my car. No explanation of any kind, but it is now working.
Can you please provide their email address?
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      08-21-2019, 08:42 PM   #121
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Originally Posted by Pauleebe View Post
Can you please provide their email address?
bmwgenius@bmwusa.com

BMW Genius Team members can also be reached via the BMW Genius Hotline at 1-844-4GENIUS (443-6487):

- Monday through Thursday from 9:00 a.m. to 9:00 p.m. Eastern Time
- Friday 9:00 a.m. to 6:00 p.m. Eastern Time
- Saturday from 10:00 a.m. to 7:00 p.m. Eastern Time
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      08-22-2019, 04:15 AM   #122
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Quote:
Originally Posted by Pauleebe View Post
Can you please provide their email address?
I wrote to customercare@bmwassist.com
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      08-22-2019, 04:17 AM   #123
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Heads-up Display

But just to keep things interesting, this morning the HUD stopped displaying speed and related driving information. It'll still show the radio station and other items controlled by the thumb wheel on the right-side of the steering wheel, but not speed or cruise control information.
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      08-23-2019, 10:46 AM   #124
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FWIW, there is an update for the iOS ConnectedDrive app today. It appears to have finally removed the "Your vehicle does not subscribe to ConnectedDrive services" message when I select my M340i.
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      08-23-2019, 11:13 AM   #125
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Quote:
Originally Posted by Delta5 View Post
FWIW, there is an update for the iOS ConnectedDrive app today. It appears to have finally removed the "Your vehicle does not subscribe to ConnectedDrive services" message when I select my M340i.

I'm not seeing an iOS update today. My installed app is v10.3 from a week ago.
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      08-23-2019, 05:39 PM   #126
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Quote:
Originally Posted by Lrscpa View Post
Quote:
Originally Posted by Delta5 View Post
FWIW, there is an update for the iOS ConnectedDrive app today. It appears to have finally removed the "Your vehicle does not subscribe to ConnectedDrive services" message when I select my M340i.

I'm not seeing an iOS update today. My installed app is v10.3 from a week ago.
Indeed it did! 10.3.1574. Not sure why my App Store just found it today. I am running iOS 13 Public beta 7 - maybe some flakiness afoot in there.

Nevertheless, it does seem a little better. Wifi App control works again too.
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      08-23-2019, 09:50 PM   #127
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Quote:
Originally Posted by Delta5 View Post
Quote:
Originally Posted by Lrscpa View Post
Quote:
Originally Posted by Delta5 View Post
FWIW, there is an update for the iOS ConnectedDrive app today. It appears to have finally removed the "Your vehicle does not subscribe to ConnectedDrive services" message when I select my M340i.

I'm not seeing an iOS update today. My installed app is v10.3 from a week ago.
Indeed it did! 10.3.1574. Not sure why my App Store just found it today. I am running iOS 13 Public beta 7 - maybe some flakiness afoot in there.

Nevertheless, it does seem a little better. Wifi App control works again too.
Yep. That message went away for me too with having two cars.
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      08-27-2019, 04:10 PM   #128
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EMail on iDrive for 2020 M340

Hi,

On my current car, I can receive and send (using Nuance Talk & Drive) when my Samsung S8 (Android) phone is connected via Bluetooth -- granted I had to list the EMail on the Connected Driove Portal

I have a new M340 arriving next week and am wondering whether I'll be able to do the same with the new 2020 M340. I am asking because all I have read about are text messages

Thanks
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      08-27-2019, 04:12 PM   #129
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Does M340 Have a Digital Compass?

Hi,

Another question. On my current 2014 328, you can see which direction you are travelling because there is a digital display in the rear view mirror -- very handy when someone is giving you directions.

Does the 2020 M340 also have this capability somehow?

Thanks
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      08-27-2019, 04:22 PM   #130
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Quote:
Originally Posted by RSnic View Post
Hi,

Another question. On my current 2014 328, you can see which direction you are travelling because there is a digital display in the rear view mirror -- very handy when someone is giving you directions.

Does the 2020 M340 also have this capability somehow?

Thanks
You mean a digital compass? Why would you need a backseat driver giving you directions where you can just use navigation system? It comes standard for M340i.
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      08-27-2019, 06:45 PM   #131
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Quote:
Originally Posted by Cosmo_Kramer View Post
You mean a digital compass? Why would you need a backseat driver giving you directions where you can just use navigation system? It comes standard for M340i.
Cosmo_Kramer ,

Fair question; every now & then someone will give directions (yup, no GPS stuff) that way; also, it's always handy to keep yourself oriented, when you are meandering around some streets
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      12-29-2019, 07:22 AM   #132
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My connected app functionality has been down since 12/5. I finally called this am and they just said it is on their end with no eta for a solution available. Is everyone else experiencing total outage as well?
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