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2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Local Forums AUSTRALIA Problems with Connected Drive and Software Version 2020.54

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      12-09-2020, 08:50 PM   #1
SteveAus
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Problems with Connected Drive and Software Version 2020.54

Interested if people are having issues with Connected Drive after updating the OTA software version 2020.54. The previous version worked perfectly.

I have found that commands sent to the car fail 75% of the time. For the last 20 commands sent, only 5 have worked. Last successful command was 26th Nov!

This is particularly annoying for me as today I have my car in for the rear spoiler to be reattached (for the third time) and I cannot see where the car is currently located. Is it still at the dealership or is it at the body shop.........I can't tell.

As the car will be kept overnight, I would like to know where it actually is located.
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      12-09-2020, 09:11 PM   #2
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Quote:
Originally Posted by SteveAus View Post
As the car will be kept overnight, I would like to know where it actually is located.
This might sound silly, but don't you have the BMW Connected App and can't you see where your car is located on that??
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      12-10-2020, 12:36 AM   #3
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Quote:
Originally Posted by Wynnst0n View Post
This might sound silly, but don't you have the BMW Connected App and can't you see where your car is located on that??
That’s the problem......I can’t see the location of the car on the iPhone App.
I called BMW Support this afternoon and was told to ensure I have the latest update for the iPhone App, and then to update the Apps in the car.

The latest update for the iPhone App was installed on my iPhone automatically three days ago. The problem I have at the moment is that I do not have access to my car to update the onboard Apps because the car is at the body shop having the rear spoiler refitted. I will not get it back until tomorrow afternoon.

So the only time I really wanted to know where my car was located ended up in a total fail.........thanks BMW.
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      12-10-2020, 12:56 AM   #4
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No issues here with connected drive since the OTA update to .54 although have had an issue with the tach display in the HUD when in Sport mode.
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      12-10-2020, 02:59 AM   #5
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I have no issues with my connected drive app after the OTA update. Using iPhone 11 Pro.
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      12-10-2020, 03:38 AM   #6
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No issues. The only time I've had issues with this (lately) is when the car is out of mobile reception with Vodafone.
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      12-10-2020, 06:04 AM   #7
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Quote:
Originally Posted by SteveAus View Post
Interested if people are having issues with Connected Drive after updating the OTA software version 2020.54. The previous version worked perfectly.

I have found that commands sent to the car fail 75% of the time. For the last 20 commands sent, only 5 have worked. Last successful command was 26th Nov!

This is particularly annoying for me as today I have my car in for the rear spoiler to be reattached (for the third time) and I cannot see where the car is currently located. Is it still at the dealership or is it at the body shop.........I can't tell.

As the car will be kept overnight, I would like to know where it actually is located.
No major problems with remote commands EXCEPT when parking a few levels under ground - didn't update and couldn't activate functions.

Is it possible that your car might be sleeping in an underground carpark ?
Otherwise could be purposeful disengagement of service...
If it's at one of two potential locations u cld just uber by and sticky beak 🤷*♀️
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      12-10-2020, 10:45 PM   #8
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Quote:
Originally Posted by NoSUV4Me View Post
No major problems with remote commands EXCEPT when parking a few levels under ground - didn't update and couldn't activate functions.

Is it possible that your car might be sleeping in an underground carpark ?
Otherwise could be purposeful disengagement of service...
If it's at one of two potential locations u cld just uber by and sticky beak 🤷*♀️
Nope. The car always lives at ground level.
Got the car back this morning and I’m unable to update the in-car Apps. Getting rather frustrated now.
I’ll have another go at it when my blood pressure drops.....
On the plus side, the third attempt to fit my CF rear spoiler seems to have worked. It’s now fitted super strong, no flexing, and will probably out last the life of the car!
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      12-11-2020, 02:07 AM   #9
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Is the car connected otherwise? Traffic data working? News?

Try unselecting online services and then selecting it again in the menu. Try restarting idrive (hold the idrive power button for about 30 seconds).
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      12-13-2020, 09:33 AM   #10
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Quote:
Originally Posted by SteveAus View Post
Interested if people are having issues with Connected Drive after updating the OTA software version 2020.54. The previous version worked perfectly.

I have found that commands sent to the car fail 75% of the time. For the last 20 commands sent, only 5 have worked. Last successful command was 26th Nov!

This is particularly annoying for me as today I have my car in for the rear spoiler to be reattached (for the third time) and I cannot see where the car is currently located. Is it still at the dealership or is it at the body shop.........I can't tell.

As the car will be kept overnight, I would like to know where it actually is located.
Yeah I'm having major issues since the 07/2020.54 update.

Connected Drive went from working perfectly to not at all. Location is still showing my vehicle at my office, yet it's tucked up in the garage at home :
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      12-13-2020, 01:18 PM   #11
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Yep... mine stopped updating on the 12th. I suspect there is something wrong on the BMW server side. Possibly not related to the version we're on. All the other connectivity seems to work so I doubt it's to do with the SIM or the vehicle connectivity itself.

Using the 3D view it seems to fail on the server calling back to the car.
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      12-13-2020, 02:57 PM   #12
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No issues with location services on connected drive (i.e. it shows me where my car is) but my remote 3d view has not worked for a while.
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      12-13-2020, 03:25 PM   #13
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Yes my connected drive app has stopped working too. The last vehicle location update was 12/12. I don't think it's related to the OTA, as it was working for a couple of weeks after the update.

The same goes with the weather widget, stopped updating since the 12/12.

Suspecting it's problem with the BMW server rather than our cars.

I will wait a few days before making some noises with the dealer.
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      12-13-2020, 04:21 PM   #14
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Mine hasn’t updated since yesterday morning either. Thinks my car is unlocked and in a totally different suburb
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      12-15-2020, 02:57 AM   #15
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Absolutely nothing happening re connected drive
Plus it doesn't recognise my key anymore so completely disconnected!!!
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      12-15-2020, 03:25 AM   #16
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I contacted the dealer here & its due to network communication between server in Germany and Optus. Optus system is not giving data that the car needs. This have been escalated to BMW Germany and they are trying to fix the issue. No definite timetable when this will be resolved.
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      12-15-2020, 05:28 AM   #17
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It started working for me tonight (10pm Melbourne time) - when I got into my car after work, weather has updated itself. After the drive home, connected drive app has an updated location and fuel level etc. Also tried locking, unlocking and 3D view, all working. Hope it stays that way!
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      12-15-2020, 06:05 AM   #18
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Mines not working, last update 13th and car is shown as unlocked in another suburb when I know it's sleeping in my garage lol
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      12-15-2020, 01:02 PM   #19
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Quote:
Originally Posted by skylinebmwm5 View Post
Mines not working, last update 13th and car is shown as unlocked in another suburb when I know it's sleeping in my garage lol
It's only updated after I went for a drive. In the meantime while it was not working, I also did a battery top up with the ctek, updated apps and services, and reset by long press of the power button. I've also logged out and back into the connected drive app on the phone.
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      12-17-2020, 05:29 PM   #20
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Finally......
I have just managed to get Connected Drive to work. I can now lock and unlock the car, show its location and have managed to get Remote 3D View to work (although it seemed to take a very long time to get the camera system to work).

What I had done previously was to update the onboard Apps. It took several attempts to confirm they had updated after I had restarted iDrive.

Hope this helps with others who are having issues with iDrive after the OTA update to version 2020.54.
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