Bimmerpost
3
/
4 Series
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Local Forums UK Connect App verification code

Post Reply
 
Thread Tools Search this Thread
      06-19-2019, 02:43 PM   #1
Quietlife
Private First Class
Quietlife's Avatar
56
Rep
150
Posts

Drives: BMW G20
Join Date: Jun 2019
Location: England

iTrader: (0)

Garage List
2019 BMW G20  [0.00]
Connect App verification code

I’ve put this topic in this forum as it’s specific to the UK. Picked up my G20 this week and after trying to use the connect app. for the life of me I can’t get a verification code sent to my car. I’ve spoke to the connect ‘team’ on the phone and by email and other than ‘move the car to get a signal’, they haven’t come up with a solution.
I’ve tried it in numerous places with no joy. The dealership didn’t really seem to have any idea of a solution, so I can’t use any of the apps vehicle applications. Has anybody else had a similar problem they have solved.
Appreciate 0
      06-20-2019, 02:22 AM   #2
davekilshaw
Private
davekilshaw's Avatar
90
Rep
58
Posts

Drives: BMW 220i M Sport G42
Join Date: Jun 2019
Location: UK

iTrader: (0)

HI,
I had the same issue on the day I picked my car up.
I tried relentlessly to pair my connect app with the car but no joy.

Then on the 2nd day, whilst the car was parked up I started to get notifications, and everything just started to appear.

It must be the sim card signal in the car, and as soon as its connected for a while it updates.

Have you updated the apps in the car? using the option button, and update apps?
Appreciate 0
      06-20-2019, 04:43 AM   #3
Quietlife
Private First Class
Quietlife's Avatar
56
Rep
150
Posts

Drives: BMW G20
Join Date: Jun 2019
Location: England

iTrader: (0)

Garage List
2019 BMW G20  [0.00]
Hi. Yes, tried everything. It went in to the dealer a few days ago and had a full software upgrade (a recall apparently), but it still doesn't work. I've deleted and reinstalled the app, but nothing works.
I can send destinations to the car, just can't use the vehicle functions
Appreciate 0
      06-20-2019, 05:09 PM   #4
oldmick
Private
oldmick's Avatar
England
36
Rep
72
Posts

Drives: BMW G20 330i Msport
Join Date: Jun 2019
Location: Kendal

iTrader: (0)

I am having similar problems. After a bit of digging, I found what looks like the problem.
My app will not locate my car.
There should be a “vehicle tracking “ option in the general settings.
This option is missing on my car.
Cars booked into dealers next Thursday.
Could someone check there’s for this option.
Thanks
Appreciate 0
      06-21-2019, 01:29 AM   #5
davekilshaw
Private
davekilshaw's Avatar
90
Rep
58
Posts

Drives: BMW 220i M Sport G42
Join Date: Jun 2019
Location: UK

iTrader: (0)

Hi,

This car does not have the Vehicle tracking option, it does it automatically. As soon as you get in the car, on the display a little world icon appears, thats the online tracking starting up, it then goes off after around 5 minutes.
Its a feature of the OS 7.
Appreciate 0
      06-21-2019, 04:45 AM   #6
oldmick
Private
oldmick's Avatar
England
36
Rep
72
Posts

Drives: BMW G20 330i Msport
Join Date: Jun 2019
Location: Kendal

iTrader: (0)

Hi,
So it does, thanks for that.
Mine has what looks like a shield on it, is that the one.
Thanks
Appreciate 0
      06-21-2019, 06:59 AM   #7
davekilshaw
Private
davekilshaw's Avatar
90
Rep
58
Posts

Drives: BMW 220i M Sport G42
Join Date: Jun 2019
Location: UK

iTrader: (0)

Hi,

Yes thats the one!!
Appreciate 0
      06-23-2019, 02:48 AM   #8
Quietlife
Private First Class
Quietlife's Avatar
56
Rep
150
Posts

Drives: BMW G20
Join Date: Jun 2019
Location: England

iTrader: (0)

Garage List
2019 BMW G20  [0.00]
I've got the globe and shield, but still no joy. BMW Connect team say contact dealer. Dealer has no idea why it doesn't work. All software had been updated, app deleted and reinstalled.
I'm not really getting anywhere. After years with Audi, not too impressed with the lack of desire to sort the problem.
Appreciate 0
      06-23-2019, 05:37 AM   #9
oldmick
Private
oldmick's Avatar
England
36
Rep
72
Posts

Drives: BMW G20 330i Msport
Join Date: Jun 2019
Location: Kendal

iTrader: (0)

What I don’t understand is why vehicle tracking is mentioned in the handbook, and on the Connected Drive website is says “vehicle tracking must be authorised in the car”.
Will wait and see what happens on Thursday, but not holding my breath.
Cheers
Attached Images
 

Last edited by oldmick; 06-23-2019 at 06:09 AM..
Appreciate 0
      06-29-2019, 06:25 AM   #10
oldmick
Private
oldmick's Avatar
England
36
Rep
72
Posts

Drives: BMW G20 330i Msport
Join Date: Jun 2019
Location: Kendal

iTrader: (0)

Quick Update

Car went in on Thursday, hooked up to computer and the tech guy found a problem with Remote Services. Friday consisted of emails to and from the dealer and BMW technical, trying various things, but no joy.
Will continue on Monday.
As it’s a 110 mile round trip to the dealer, the cars left there, while I have a 320i bog standard courtesy car
Cheers

Last edited by oldmick; 06-29-2019 at 10:00 AM..
Appreciate 0
      06-29-2019, 03:09 PM   #11
Quietlife
Private First Class
Quietlife's Avatar
56
Rep
150
Posts

Drives: BMW G20
Join Date: Jun 2019
Location: England

iTrader: (0)

Garage List
2019 BMW G20  [0.00]
I was supposed to get a call from the dealer this week, but it never came despite constant promises. I’m simply not prepared to travel to the dealer and lose the car for the day to get the app sorted. It’s a pain, but as there doesn’t seem to be a fix I’m not losing any sleep
Appreciate 0
      06-29-2019, 04:25 PM   #12
oldmick
Private
oldmick's Avatar
England
36
Rep
72
Posts

Drives: BMW G20 330i Msport
Join Date: Jun 2019
Location: Kendal

iTrader: (0)

If and when mine gets sorted, I’ll get as much information as I can, and pass it on to you.
Cheers
__________________
BMW g20 330i msport
Portimao blue, Technology pack, Comfort pack, Msport+ pack, Premium pack, Visibility pack
Appreciate 0
      06-30-2019, 02:14 AM   #13
Quietlife
Private First Class
Quietlife's Avatar
56
Rep
150
Posts

Drives: BMW G20
Join Date: Jun 2019
Location: England

iTrader: (0)

Garage List
2019 BMW G20  [0.00]
Cheers. Appreciated
Appreciate 0
      07-02-2019, 04:46 PM   #14
oldmick
Private
oldmick's Avatar
England
36
Rep
72
Posts

Drives: BMW G20 330i Msport
Join Date: Jun 2019
Location: Kendal

iTrader: (0)

Well got a phone call to say car was ready, so off I go to collect. In a rush just picked it up and left.
Got home and checked everything was working, but it wasn’t.
Tried to get code for phone- nothing. To cut a long story short, all the apps have disappeared from the car.
Rang the dealer, didn’t have a clue.
No confidence in them now, will wait for them to ring to see what’s next.
(I know I should have checked it while I was there).
__________________
BMW g20 330i msport
Portimao blue, Technology pack, Comfort pack, Msport+ pack, Premium pack, Visibility pack
Appreciate 0
      07-15-2019, 09:54 AM   #15
oldmick
Private
oldmick's Avatar
England
36
Rep
72
Posts

Drives: BMW G20 330i Msport
Join Date: Jun 2019
Location: Kendal

iTrader: (0)

AT LAST
Visited dealers today, plugged into computer, now everything is working ��
__________________
BMW g20 330i msport
Portimao blue, Technology pack, Comfort pack, Msport+ pack, Premium pack, Visibility pack
Appreciate 0
      07-15-2019, 10:03 AM   #16
Quietlife
Private First Class
Quietlife's Avatar
56
Rep
150
Posts

Drives: BMW G20
Join Date: Jun 2019
Location: England

iTrader: (0)

Garage List
2019 BMW G20  [0.00]
Good to hear. Mines been ok since it suddenly started to work. Good job really as the promised call from the dealer never materialised.
Appreciate 0
      07-17-2019, 04:46 PM   #17
tricky6
Lieutenant
240
Rep
534
Posts

Drives: G20 330e M Sport+
Join Date: Jun 2019
Location: UK

iTrader: (0)

Quote:
Originally Posted by oldmick View Post
AT LAST
Visited dealers today, plugged into computer, now everything is working ��
Quote:
Originally Posted by oldmick View Post
AT LAST
Visited dealers today, plugged into computer, now everything is working ��
Great to hear. Did they give you a decent reason about why it wasn't working?
Appreciate 0
      07-17-2019, 05:41 PM   #18
oldmick
Private
oldmick's Avatar
England
36
Rep
72
Posts

Drives: BMW G20 330i Msport
Join Date: Jun 2019
Location: Kendal

iTrader: (0)

Not really, they just said they found a ‘problem’ with Remote Services.
Whether that was with the car or Connected Drive (or both) they didn’t say.
Just glad it’s sorted.
__________________
BMW g20 330i msport
Portimao blue, Technology pack, Comfort pack, Msport+ pack, Premium pack, Visibility pack
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 06:10 PM.




g20
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST