No active subscription

rodc271 · 05-10-2021, 07:30 AM

Started getting the message that I have no current subscription in My BMW this morning.

Checked BMW website, and all ok there. Tried reinstalling the app, with no difference.

Any one else getting errors in My BMW?

stanfonj · 05-10-2021, 07:39 AM

Same here!

SilverGrey · 05-10-2021, 07:50 AM

I've just checked and have the same.

Jabba1980 · 05-10-2021, 08:00 AM

Quote:

Originally Posted by SilverGrey

I've just checked and have the same.

Me too. Connected drive website is ok (I think?) , just the app it seems

Axeman15 · 05-10-2021, 08:12 AM

I have the same with the new app, but the old app is still working

tcc1222 · 05-10-2021, 08:58 AM

I have got the same...It looks like the App has some technical glitch...

Mr-G · 05-10-2021, 08:58 AM

Same problem here. If this is a common problem, it would be good if BMW put a message out to this effect.

UnluckySaxon · 05-10-2021, 09:28 AM

Same here. Glad I'm not forever alone

Big Paul 7 · 05-10-2021, 09:32 AM

Same here but my Connected Drive (the old app) is still functioning!

woody320 · 05-10-2021, 09:34 AM

Quote:

Originally Posted by Mr-G

Same problem here. If this is a common problem, it would be good if BMW put a message out to this effect.

I agree, it would be very helpful if they had a status page just informing customers that there were issues or all was working well.

Phil1703 · 05-10-2021, 09:44 AM

Some comfort in that it’s not just me 🤔

fls · 05-10-2021, 10:23 AM

Me too, BMW UK Twitter team advising people to call the connected drive helpline number so some sort of status page would be more useful! Unless they've found something else to charge extra for …

fls · 05-10-2021, 10:26 AM

Just as I posted that last message they've tweeted " … BMW UK are aware of an issue with the MyBMW app at the moment. This is currently being looked into and will be back up and running as soon as possible."

rodc271 · 05-10-2021, 02:00 PM

Working again finally.

MikeCro · 01-28-2023, 04:01 AM

How did you fix this? I have same issues for last 7 days, don't know who to contact. In app have just some Germany phone number.

05-10-2021, 07:30 AM	#1
rodc271 Private First Class 27 Rep 102 Posts Drives: Mineral White 330i M Sport Pro Join Date: Feb 2020 Location: UK iTrader: (0)	No active subscription Started getting the message that I have no current subscription in My BMW this morning. Checked BMW website, and all ok there. Tried reinstalling the app, with no difference. Any one else getting errors in My BMW? Attached Images __________________ Mineral White 330i M Sport Pro
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05-10-2021, 07:39 AM	#2
stanfonj Private 14 Rep 57 Posts Drives: iX3 Join Date: Oct 2020 Location: Cheshire iTrader: (0)	Same here!
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05-10-2021, 07:50 AM	#3
SilverGrey Lieutenant 126 Rep 416 Posts Drives: BMW 330i M Sport Join Date: Feb 2017 Location: Chestefield, England iTrader: (0)	I've just checked and have the same. __________________ Current: G20 330i M Sport Previous BMW's: F36 420i Gran Coupe M Sport; Z4 Coupe 3.0si M Sport; E46 325i Sport coupe;
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05-10-2021, 08:12 AM	#5
Axeman15 Second Lieutenant 62 Rep 213 Posts Drives: 330i M Sport Join Date: Oct 2020 Location: Nottingham iTrader: (0)	I have the same with the new app, but the old app is still working
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05-10-2021, 08:58 AM	#6
tcc1222 New Member 5 Rep 11 Posts Drives: BMW 318d G20 Join Date: Jul 2020 Location: Scotland iTrader: (0)	I have got the same...It looks like the App has some technical glitch...
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05-10-2021, 08:58 AM	#7
Mr-G New Member 5 Rep 17 Posts Drives: BMW 4 series coupé G22 Join Date: Apr 2021 Location: England iTrader: (0)	Same problem here. If this is a common problem, it would be good if BMW put a message out to this effect.
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05-10-2021, 09:28 AM	#8
UnluckySaxon Private First Class 62 Rep 190 Posts Drives: BMW 330e G20 Join Date: Aug 2020 Location: London iTrader: (0)	Same here. Glad I'm not forever alone
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05-10-2021, 09:32 AM	#9
Big Paul 7 New Member 0 Rep 7 Posts Drives: BMW 330e G20 M Sport + Join Date: Apr 2020 Location: MK - UK iTrader: (0)	Same here but my Connected Drive (the old app) is still functioning!
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05-10-2021, 09:44 AM	#11
Phil1703 Private 18 Rep 75 Posts Drives: BMW 320D Touring G21 Join Date: Sep 2020 Location: Essex iTrader: (0)	Some comfort in that it’s not just me 🤔
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05-10-2021, 10:23 AM	#12
fls New Member 0 Rep 18 Posts Drives: F31 335d xDrive Touring Join Date: Jul 2020 Location: Notts UK iTrader: (0)	Me too, BMW UK Twitter team advising people to call the connected drive helpline number so some sort of status page would be more useful! Unless they've found something else to charge extra for …
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05-10-2021, 10:26 AM	#13
fls New Member 0 Rep 18 Posts Drives: F31 335d xDrive Touring Join Date: Jul 2020 Location: Notts UK iTrader: (0)	Just as I posted that last message they've tweeted " … BMW UK are aware of an issue with the MyBMW app at the moment. This is currently being looked into and will be back up and running as soon as possible."
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05-10-2021, 02:00 PM	#14
rodc271 Private First Class 27 Rep 102 Posts Drives: Mineral White 330i M Sport Pro Join Date: Feb 2020 Location: UK iTrader: (0)	Working again finally. __________________ Mineral White 330i M Sport Pro
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01-28-2023, 04:01 AM	#15
MikeCro Registered 0 Rep 1 Posts Drives: G20 320XD Join Date: Jan 2023 Location: Croatia iTrader: (0)	How did you fix this? I have same issues for last 7 days, don't know who to contact. In app have just some Germany phone number.
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