12-05-2019, 04:20 PM | #1 |
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Can't establish connection to the car (secure server) for Preconditioning
So as usual, I start preconditioning like 5 mins before I leave home. Using the app.
Previously, the only occasions when pre-conditioning could not be executed was when battery waas empty. But this time battery is fully charged. Also car is in usual area with decent reception. So, anyone know why? Also noticed that for some reason spotify in the car is not working sometimes - skipping all the tracks. Cannot switch radio on in that case, as after like 2 seconds media switches back to spotify to skip the tracks... What's the solution here? |
12-05-2019, 04:33 PM | #2 |
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Is it failing using “Climatise now”? Does it work using “Charge and set climatisation”?
Have you accidentally switched off climatisation tab on the Apps Charge and set climatisation page? Maybe delete and re install Connected Drive App. |
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12-06-2019, 04:28 PM | #4 | |
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Tried the iDrive reset, didn't fix it. Went into the dealer for a software update today to fix the "brake fluid thing" and after that it "magically" came back on line. I was on 07.2019.55 now on 11.2019.34. Haven't noticed any new functionality, hoping the rest of it is a bit more reliable!? Unfortunately the update resets all the fuel consumption numbers :-( |
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12-07-2019, 02:17 PM | #5 | |
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12-11-2019, 04:40 AM | #6 |
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interesting. after rebooting iDrive,preconditioning worked once. and now back to the same - cannot establish connection and preconditioning fails.
also, what is more interesting is that I can send the automatic precondition for the departure time to the car, other stuff, but not the preconditioning. very weird. will need to contact genius at bmw, but Genius chat balloon does not appear in configuration for me... Last edited by snusnu; 12-11-2019 at 05:00 AM.. |
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12-11-2019, 06:21 AM | #7 | |
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Don’t think Genius chat works with Apple products |
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12-11-2019, 06:46 AM | #8 | |
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Spotify stopped working altogether and my preconditioning from the app doesn't work either. |
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12-11-2019, 07:44 AM | #9 | ||
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12-11-2019, 07:45 AM | #10 |
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Just spoke to BMW as my app hasn't updated the car's location since Saturday, before then it was working quite well in comparison with what others have experienced.
I told them I'd already re-installed the app and reset the idrive, both of which had no effect. They told me that there is now an 11/2019 software update which has caused some connectivity issues and as I am currently on 03/2019, I need to get it updated at the dealer. |
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12-11-2019, 11:20 AM | #11 |
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This happened to me this morning and the holding in if the volume button reset the iDrive worked a treat.
All working again and vehicle location working as normal. |
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12-11-2019, 02:02 PM | #12 | |
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12-11-2019, 02:04 PM | #13 | ||
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12-12-2019, 05:34 AM | #14 |
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“Well bugger my boots and call me Cuthbert” today my Connected drive app failed to send climatisation schedule to my car by either timed or climatisation now options. I did the 30 second volume button reboot and tried again. Failed.
Disconnected the power cable and forgot about it. Went back to get something from the car and noticed the cabin was warm. No confirmation that climatisation had been accepted just a 5 mile range depletion due to being unplugged from the charger. Car now booked in for latest software update 11/2019.34 next Tuesday. Let’s hope! |
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12-12-2019, 06:58 AM | #16 |
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Similar here, booked in for all day, slightly sooner on 6th January. I said I'd wait for it but they said it could take 3 to 4 hours. Strange really when the BMW website says the OTA update takes about 20 minutes. Oh well, courtesy car for the day it is!
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12-12-2019, 07:07 AM | #17 |
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Mine’s in all next Tuesday. Apparently the major updates cannot be performed over the air only patches ( what I was told)
Owners of G20 330i are already receiving over the air updates. |
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12-12-2019, 10:00 AM | #18 |
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It only takes about an hour. Mine went into the garage last week and at 3pm they phoned to say the car was "ready". All they'd done is reset the brake fluid warning. After a bit of complaining and informing about a new version they agreed to do the software update. By 4:30 it was ready to collect and had been washed.
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12-12-2019, 10:39 AM | #19 |
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How can we be aware that 2019/11.34 is available and no techi I’ve spoken with at the dealer has the slightest clue?
I shudder to think what the lines of communication between dealer/BMW UK/BMW München are like |
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12-13-2019, 04:16 AM | #20 |
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12-13-2019, 11:21 AM | #21 | |
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They certainly told me there's an 11/2019 just not the .34 version number. |
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