[OM3RTA]

Originally Posted by Andy3661

Yep, can't really see now as the drive is dark and camera dirty but at first I also had the show room. In daylight with clean camera picture quality is really good.

Really odd that this happens, even more odd that some folk, such as you can see your surroundings yet others like me see nothing.
Are you using iOS or android?

[OM3RTA]

Originally Posted by Cranester1983

Sorry for the ignorance but what’s the 3D view?

Remote viewing of the surroundings of the car in actual(theoretical) location using the car's cameras accessed by using the app.

[StevenDS85]

Originally Posted by StevenDS85

Since 1st of Jan 4:42PM I don’t receive car updates anymore and remote lock/unlock always fails. Same for the connected drive portal. I did a hard reboot of the iDrive system (press and hold volume button) and reinstalled the app, but nothing seems to work. On the portal I can see that my car is driving, but it isn’t ... any advice?

I was able to fix above issue today. I had to do the hard restart of iDrive with engine on and car outside the garage. This process took around 20 seconds. I can now see the actual car status again and I’m able to use the remote services again.

[OM3RTA]

Originally Posted by StevenDS85

I was able to fix above issue today. I had to do the hard restart of iDrive with engine on and car outside the garage. This process took around 20 seconds. I can now see the actual car status again and I’m able to use the remote services again.

Glad you got it working.

[Andy3661]

Originally Posted by OM3RTA

Really odd that this happens, even more odd that some folk, such as you can see your surroundings yet others like me see nothing.
Are you using iOS or android?

iOS, wouldn't work for me for a while then suddenly started working

[OM3RTA]

Originally Posted by Andy3661

iOS, wouldn't work for me for a while then suddenly started working

Hmm. Given I have tried unsuccessfully on iOS I wonder if it depends on what version of iOS is being used or perhaps it's just your Donald Duck if it works

[Andy3661]

Originally Posted by OM3RTA

Hmm. Given I have tried unsuccessfully on iOS I wonder if it depends on what version of iOS is being used or perhaps it's just your Donald Duck if it works

Try and sign out of the app, delete and install again and sign back in see if that helps.

Another thing you can try, do you have all the privacy settings ticked in the iDrive menu?

[OM3RTA]

Originally Posted by Andy3661

Try and sign out of the app, delete and install again and sign back in see if that helps.

Another thing you can try, do you have all the privacy settings ticked in the iDrive menu?

Will give that a bash in a bit remember that I am using android myself though and yes all boxes ticked.

[Cranester1983]

Originally Posted by Cranester1983

Might well be as we both have 330e’s.
Ill take a screen grab and attach

This part! just doesn't seem to want to work

[woody320]

Originally Posted by Cranester1983

This part! just doesn't seem to want to work

I have exactly the same issue. Connecteddrive said "Your software needs updating as although car built mid October it has July software"
Its now on November. No change, or Alexa, or Google Maps send to car. Brilliant.

[woody320]

Originally Posted by Andy3661

Try and sign out of the app, delete and install again and sign back in see if that helps.

Another thing you can try, do you have all the privacy settings ticked in the iDrive menu?

Can you tell me where the privacy settings are?

[Andy3661]

Originally Posted by woody320

Can you tell me where the privacy settings are?

In the idrive memo go to car>settings>general settings>scroll down to data and devices>select data privacy and ensure all service incl analysis is selected

May not work but worth a try.

[Cranester1983]

Thanks for the try - could you let me know if it works?
I've just taken delivery of my car, should it not be on latest software?

[Vossy]

Originally Posted by Cranester1983

This part! just doesn't seem to want to work

This has never worked for me. The Portal on ConnectedDrive is a joke. In cockpit settings you have an option to “Set departure time” (330e)click on to it and you only have the option to “Precondition now”
So surprised that BMW have released this without snagging it first.

[tricky6]

Originally Posted by Vossy

This has never worked for me either. The Portal on ConnectedDrive is a joke. In cockpit settings you have an option to "Set departure time" (330e)click on to it and you only have the option to "Precondition now"
So surprised that BMW have released this without snagging it first.

The web portal stats has never worked for me. BMW seriously need to sort their software testing process out. The fact that many of the problems we're reporting are common across ALL vehicles is pretty piss poor. Guessing they may have outsourced it to someone... :-(

[Mandarin Man]

Mine bounced me out for the first time 2 days ago but let me log back in without problems. (live in NL but have a UK ConnectedDrive account)

[woody320]

Originally Posted by Cranester1983

Thanks for the try - could you let me know if it works?
I've just taken delivery of my car, should it not be on latest software?

I checked the settings, they are exactly as you have said. I still have no data of any kind

Or Alexa
Or Google Maps send to car

I just get nowhere with Connecteddrive. "A case has been sent to Germany". they say. I am sure it has.

[Vossy]

Couldn’t use “Climitise now” function on the App again this morning. Message instantly came up as “Failed”
I did manage to start climatisation via the diamond button on the key.

The whole “Connected” experience is such a schlep.

[OM3RTA]

Originally Posted by Andy3661

Try and sign out of the app, delete and install again and sign back in see if that helps.

Another thing you can try, do you have all the privacy settings ticked in the iDrive menu?

Tried, tried & tried again and still nothing. What's more annoying is that the other half decided to have the app on her phone & now I can't log in at all on mine.

[Tam the Bam]

Originally Posted by OM3RTA

Tried, tried & tried again and still nothing. What's more annoying is that the other half decided to have the app on her phone & now I can't log in at all on mine.

Only one connected drive account can have the vin number associated to it. If your wife put the vin in her app then that may be why you can’t log on.

[OM3RTA]

Originally Posted by Tam the Bam

Only one connected drive account can have the vin number associated to it. If your wife put the vin in her app then that may be why you can’t log on.

I thought I had read that somewhere before then just dismissed it. Total PITA why can't they allow two folk to have it

[Tam the Bam]

Originally Posted by OM3RTA

I thought I had read that somewhere before then just dismissed it. Total PITA why can't they allow two folk to have it

Makes you wonder if you input someone else’s vin can you unlock their car etc?