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2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Local Forums UK harman kardon

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      08-23-2020, 12:33 AM   #1
Harny86
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harman kardon

Hi guys I have jist collected my g20 330i from coming from a f30.bć
ń ,I picked the car up on Thursday the garage told me it had harmon kardon in it. when i got home and realised etc I emailed them to be told it has got it. I drove to see Wayne manager yesterday and straight away he said the car hasn't got it fitted.
I yold him im not happy and hes ringing me Monday after speaking to another manager.
what would you guys do or want from bmw if this was you?I feel like handing the car back.
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      08-23-2020, 02:38 AM   #2
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Hand it back. For me listening to music is a big part of the driving experience. I couldn't deal with a standard crap sound system.
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      08-23-2020, 03:22 AM   #3
Harny86
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I'm thinking the same i love my music.I have only had it 4 days so Im sure I should be in my rights to hand it back.
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      08-23-2020, 03:34 AM   #4
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Hand it back. Im the same as Kleev, I am always listening to music so for me it's one of the most important options for me.

Search for another with the Tech pack. You'll get the speakers and heads up display. Loads out there with that option
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      08-23-2020, 03:46 AM   #5
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Originally Posted by Joedeejay View Post
Hand it back. Im the same as Kleev, I am always listening to music so for me it's one of the most important options for me.

Search for another with the Tech pack. You'll get the speakers and heads up display. Loads out there with that option
yea thats what I'm thinking.Or if they offered money back or some sort of service plan I would prob keep it and try and find some better speakers to fit myself
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      08-23-2020, 04:02 AM   #6
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It will have harmen karmen stamped on the speaker casings, if it is Harmen karmen.

Also, you have 14 days to return the car.

I wouldn't take any offer unless it was to fit the genuine article. Its a optional extra at £800. There's no way you can get some form of compo in terms of service plan and install better speakers at your own cost, where it will not exceed the original price of the speakers.
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      08-23-2020, 04:10 AM   #7
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[IMG]undefined[/IMG]


see attached i told him it hasn't got it and they said it has it was only till i took the car back to show them they said I was correct
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      08-23-2020, 04:17 AM   #8
Beemer5to3
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Have you got a better shot of the email? It's completely illegible.
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      08-23-2020, 04:22 AM   #9
Harny86
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its saying error when I'm trying to upload it


Ok Peter I will check this out I just no my other one sounded unreal were these speakers are very low peyer and crackles

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On 21 Aug 2020, at 09:50, Peter Clark < peter.clark@lloydgroup.co.uk> wrote:

do apologise for the sunvisor not been cleaned I will take it up with the valeting team,and ask that when you are here we wil sort that out for you,the car does have harmen kardon,if you look at the door speakers it will have a nameplate on them,rgds Peter.

From: Shaun Harn <shaunharn@btinternet.com>
Sent: 21 August 2020 08:44:16
To: Peter Clark
Subject: Re: Bmw 330i

 

What about the harmon kardon?As you said this car has it Peter?Could you confirm this.Also I dont mean to sound rude but the sun visors were covered in make up which was abit embarrassing when showing the car to my wife.please see attached.
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      08-23-2020, 04:23 AM   #10
Harny86
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Hi Checked the official spec from BMW and clearly states loudspeaker upgrade (which is the harmen kardon)may have stopped putting the labels on the new car,rgds Peter.

From: Shaun Harn <shaunharn@btinternet.com>
Sent: 21 August 2020 13:02:47
To: Peter Clark
Subject: Re: Bmw 330i

 

Peter

No name plate

Please advice

Cheers

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      08-23-2020, 04:32 AM   #11
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That's not true at all - you will have grey speaker covers with the Harman Kardon label on them, as well as tweeters (again grey coloured) in the A-pillar
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      08-23-2020, 04:55 AM   #12
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Quote:
Originally Posted by Beemer5to3 View Post
That's not true at all - you will have grey speaker covers with the Harman Kardon label on them, as well as tweeters (again grey coloured) in the A-pillar
yea mate thats why am not leaving it.I think they expected me to just beleave them and wanted me to think i had them fitted.They forgot my last 2 f30s had them fitted
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      08-23-2020, 04:57 AM   #13
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I think that's disgraceful conduct by the dealer - not only would I be handing the car back, I'd be raising a complaint via BMW UK.

If it's been a mistake they should have been honest with you, not trying to pull the wool over your eyes.
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      08-23-2020, 05:20 AM   #14
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Quote:
Originally Posted by Beemer5to3 View Post
I think that's disgraceful conduct by the dealer - not only would I be handing the car back, I'd be raising a complaint via BMW UK.

If it's been a mistake they should have been honest with you, not trying to pull the wool over your eyes.
I will look into bmw UK do you think they would get involved?
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      08-23-2020, 05:37 AM   #15
Beemer5to3
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Quote:
Originally Posted by Harny86 View Post
Quote:
Originally Posted by Beemer5to3 View Post
I think that's disgraceful conduct by the dealer - not only would I be handing the car back, I'd be raising a complaint via BMW UK.

If it's been a mistake they should have been honest with you, not trying to pull the wool over your eyes.
I will look into bmw UK do you think they would get involved?
I'd give your dealer a chance to resolve your issue to your liking, but yeah they would definitely get involved if you've got someone telling you outright lies - they're representing the BMW brand at the end of the day.
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      08-23-2020, 05:47 AM   #16
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see what they say when they call tomorrow. I'm sure they carnt retrofit a hk into the car
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      08-23-2020, 06:08 AM   #17
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I presume they priced the car based on the actual spec without HK? I think you will struggle to get a decent deal that will cover this including the cost of speaker upgrades and when you sell in the future.

Personally I would hand the car back.

Whenever I take delivery, I knock up a checklist with all the features (inc in the model) & options I’ve spec’d and tick them off before driving away. I also then test them within a couple of days.

Reason being, I’ve had a factory build delivered with a missing option and others that didn’t work!
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      08-23-2020, 06:49 AM   #18
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Originally Posted by srbs73 View Post
I presume they priced the car based on the actual spec without HK? I think you will struggle to get a decent deal that will cover this including the cost of speaker upgrades and when you sell in the future.

Personally I would hand the car back.

Whenever I take delivery, I knock up a checklist with all the features (inc in the model) & options I’ve spec’d and tick them off before driving away. I also then test them within a couple of days.

Reason being, I’ve had a factory build delivered with a missing option and others that didn’t work!
I was looking at a different car at a different garage which was 1000 pound less. lloyd bmw then said ares is a better car as it has m sport plus,bigger wheels black grill harmon kardon.so then I have drove it away and realised hense why I emailed them so I have it in black and white now that they said it had.
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      08-23-2020, 06:59 AM   #19
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Quote:
Originally Posted by Harny86 View Post
Quote:
Originally Posted by Beemer5to3 View Post
I think that's disgraceful conduct by the dealer - not only would I be handing the car back, I'd be raising a complaint via BMW UK.

If it's been a mistake they should have been honest with you, not trying to pull the wool over your eyes.
I will look into bmw UK do you think they would get involved?
Definitely a dealer issue, BMW UK won't be interested and they will just refer you back to dealer.

There is always the right car with the right options out there just depends how far your willing to travel and pay.

Mine was from Croydon and I'm in Manchester but it was the right car for me so did what I needed to to get it and paid a little more than my original budget.
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      08-23-2020, 07:44 AM   #20
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Quote:
Originally Posted by Harny86 View Post
I was looking at a different car at a different garage which was 1000 pound less. lloyd bmw then said ares is a better car as it has m sport plus,bigger wheels black grill harmon kardon.so then I have drove it away and realised hense why I emailed them so I have it in black and white now that they said it had.
Seems like lloyds bmw fobbing off cars other than advertised again.

Last edited by Carbon dude; 08-23-2020 at 07:53 AM..
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      08-23-2020, 08:12 AM   #21
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Also there are large HK speakers on the parcel shelf, missing on normal audio cars.
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      08-23-2020, 08:30 AM   #22
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Quote:
Originally Posted by Harny86 View Post
see what they say when they call tomorrow. I'm sure they carnt retrofit a hk into the car
They can't retrofit HK.

To upgrade the base speakers and amp will cost you between £1-2k if you can't DIY. And that will void part of your warranty. They won't offer you anything like that in compensation.

Hand it back and look for another car. Tech pack is what your looking for in your next car. It's a common package and most dealers will have ticked it when building cars for stock.

You have evidence stating that it has HK when they sold you the car and 14 days to return it. If the dealer doesn't budge, then if leased/PCP go straight to BMW finance - they will be worried because of mis selling as I presume HK was built into the finance package. BMW finance are quite good at pushing dealers to sort out the mess as they own the car.

Dealer hasn't got a leg to stand on so be firm and don't accept any BS free deals like a service pack which is worth less than HK (because you will only use the service pack once or twice in 3/4 years)

Good luck.
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