Bimmerpost
3
/
4 Series
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
Technical Topics iDrive, Nav, Phone, Audio, Video, Cameras, Electronics Remote 3D View Not Working

Post Reply
 
Thread Tools Search this Thread
      12-08-2019, 11:39 AM   #1
bmw_lover1
New Member
13
Rep
23
Posts

Drives: BMW 330i
Join Date: Sep 2019
Location: California

iTrader: (0)

Remote 3D View Not Working

Hey, does Remote 3D View not work for anyone? Mine hasn’t been working for over 2 weeks and it always has one of 2 problems:

1. No data connection
2. Remote 3D View is blocked by another function

This feature used to work perfectly fine and it’s strange because all of my other ConnectedDrive functions work.
Appreciate 0
      12-08-2019, 12:07 PM   #2
Preciseyyc
Private First Class
Preciseyyc's Avatar
Canada
160
Rep
170
Posts

Drives: F15 35i G20 m340
Join Date: Nov 2014
Location: Calgary Alberta

iTrader: (0)

Quote:
Originally Posted by bmw_lover1 View Post
Hey, does Remote 3D View not work for anyone? Mine hasn’t been working for over 2 weeks and it always has one of 2 problems:

1. No data connection
2. Remote 3D View is blocked by another function

This feature used to work perfectly fine and it’s strange because all of my other ConnectedDrive functions work.
Mine too, works 1/8 times when it is functional otherwise same thing for me
Appreciate 0
      12-08-2019, 12:10 PM   #3
JayPichardo
BMW Client Advisor
JayPichardo's Avatar
3449
Rep
2,504
Posts

Drives: 2020 M340i
Join Date: May 2017
Location: Tulley BMW Nashua, NH

iTrader: (0)

Garage List
2020 BMW M340i  [0.00]
Mine works just fine, just used it.
__________________
Contact me for all your BMW needs in the New England area.
jpichardo@tulley.com


Top M Client Advisor in New England.
Appreciate 0
      12-08-2019, 12:16 PM   #4
JayPichardo
BMW Client Advisor
JayPichardo's Avatar
3449
Rep
2,504
Posts

Drives: 2020 M340i
Join Date: May 2017
Location: Tulley BMW Nashua, NH

iTrader: (0)

Garage List
2020 BMW M340i  [0.00]
Just did a refresh.
Attached Images
 
__________________
Contact me for all your BMW needs in the New England area.
jpichardo@tulley.com


Top M Client Advisor in New England.
Appreciate 0
      12-08-2019, 12:18 PM   #5
bmw_lover1
New Member
13
Rep
23
Posts

Drives: BMW 330i
Join Date: Sep 2019
Location: California

iTrader: (0)

Quote:
Originally Posted by JayPichardo View Post
Mine works just fine, just used it.
JayPichardo :

Thanks for testing! What’s your model? Is it a 2020 M340i?
Appreciate 0
      12-08-2019, 12:26 PM   #6
JayPichardo
BMW Client Advisor
JayPichardo's Avatar
3449
Rep
2,504
Posts

Drives: 2020 M340i
Join Date: May 2017
Location: Tulley BMW Nashua, NH

iTrader: (0)

Garage List
2020 BMW M340i  [0.00]
Quote:
Originally Posted by bmw_lover1 View Post
JayPichardo :

Thanks for testing! What’s your model? Is it a 2020 M340i?
Yes
__________________
Contact me for all your BMW needs in the New England area.
jpichardo@tulley.com


Top M Client Advisor in New England.
Appreciate 0
      12-08-2019, 12:29 PM   #7
bmw_lover1
New Member
13
Rep
23
Posts

Drives: BMW 330i
Join Date: Sep 2019
Location: California

iTrader: (0)

Quote:
Originally Posted by JayPichardo View Post
Quote:
Originally Posted by bmw_lover1 View Post
JayPichardo :

Thanks for testing! What’s your model? Is it a 2020 M340i?
Yes
Hmm, I have a 2020 330i. Has Remote 3D View ever failed for you before? If so, how did you fix it?
Appreciate 0
      12-09-2019, 05:36 PM   #8
Benjamin_Nicholas
BEAST? ... How dare you.
Benjamin_Nicholas's Avatar
436
Rep
413
Posts

Drives: BMW, Porsche
Join Date: Dec 2019
Location: TX

iTrader: (0)

I'm having an issue with 3D, but it seems a little more complicated than this. Perhaps someone can help...

2020 M340i. Every package needed for 3D view capability (executive), but when I go into the app, there's no option for it whatsoever. It's just blank.

Anyone else experience this?
Appreciate 0
      12-09-2019, 06:32 PM   #9
bmw_lover1
New Member
13
Rep
23
Posts

Drives: BMW 330i
Join Date: Sep 2019
Location: California

iTrader: (0)

Quote:
Originally Posted by Benjamin_Nicholas View Post
I'm having an issue with 3D, but it seems a little more complicated than this. Perhaps someone can help...

2020 M340i. Every package needed for 3D view capability (executive), but when I go into the app, there's no option for it whatsoever. It's just blank.

Anyone else experience this?
@Benjamin_Nicholas:

Can you share a screenshot of what you see in the app when you try to go to 3D View?
Appreciate 0
      12-09-2019, 11:42 PM   #10
Benjamin_Nicholas
BEAST? ... How dare you.
Benjamin_Nicholas's Avatar
436
Rep
413
Posts

Drives: BMW, Porsche
Join Date: Dec 2019
Location: TX

iTrader: (0)

Sure thing...

I circled where I should be seeing the option for 3D. It's as if it doesn't exist.

Checked my VIN and sticker: I have the right packages for the feature.
Attached Images
 
Appreciate 0
      12-13-2019, 01:27 AM   #11
Benjamin_Nicholas
BEAST? ... How dare you.
Benjamin_Nicholas's Avatar
436
Rep
413
Posts

Drives: BMW, Porsche
Join Date: Dec 2019
Location: TX

iTrader: (0)

bump
Appreciate 0
      12-13-2019, 01:31 AM   #12
bmw_lover1
New Member
13
Rep
23
Posts

Drives: BMW 330i
Join Date: Sep 2019
Location: California

iTrader: (0)

Quote:
Originally Posted by Benjamin_Nicholas View Post
bump
It is possible that Remote 3D View is not turned on in your car. In the app, if you go to Info > Enabled Features, do you see Remote 3D View listed?
Appreciate 0
      12-14-2019, 01:05 AM   #13
Benjamin_Nicholas
BEAST? ... How dare you.
Benjamin_Nicholas's Avatar
436
Rep
413
Posts

Drives: BMW, Porsche
Join Date: Dec 2019
Location: TX

iTrader: (0)

Quote:
Originally Posted by bmw_lover1 View Post
It is possible that Remote 3D View is not turned on in your car. In the app, if you go to Info > Enabled Features, do you see Remote 3D View listed?

I don't. It's not there.

But it should be.
Appreciate 0
      12-14-2019, 04:01 AM   #14
bmw_lover1
New Member
13
Rep
23
Posts

Drives: BMW 330i
Join Date: Sep 2019
Location: California

iTrader: (0)

Quote:
Originally Posted by Benjamin_Nicholas View Post
Quote:
Originally Posted by bmw_lover1 View Post
It is possible that Remote 3D View is not turned on in your car. In the app, if you go to Info > Enabled Features, do you see Remote 3D View listed?

I don't. It's not there.

But it should be.
Ok, if it is supposed to be there, then that means that the feature simply may not be turned on in your car.

In your car, make sure you're signed into ConnectedDrive and currently have a driver profile selected.

Then go to Car > Settings > General Settings > Data Privacy and make sure that you are allowing data usage for all services, or for your preferred services (one of which is Remote 3D View).

After you have enabled Data Privacy settings, you may have to log out of your ConnectedDrive app, delete it, reinstall, and then log in again.

Then see if Remote 3D View shows up in the app. Hope that works!
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 02:31 PM.




g20
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST