Anyone else have in issue with the Connected Drive store?

MbayTJ · 10-20-2022, 04:34 PM

Quote:

Originally Posted by luke646

Quote:

Originally Posted by MbayTJ

Right there with ya. I've tried purchasing remote engine start through connected drive (as I was told I should be able to by the connected drive rep) for my '23 m340. They opened up a ticket for their tech support to check, and I got a response 48hrs later that " it is not available for your vehicle at this time" My connected drive profile says I am subscribed to all services, and does not give me options to purchase anything else

Glad I'm not the only one. Having the same problem with my '23. I go to 'shop connected store' and nothings even available to purchase. Frustrating

Sorry to hear that, but we can commiserate. Idk if you've reached out to bmw assist IT yet for a ticket, but they've all but stopped answering to me via email. Hope you have a different experience, and let us know if you do

springerdrive · 11-16-2022, 05:41 PM

BUMP! I've been trying for 4 days to purchase Drive Recorder on the ConnectedDrive Store. My car has the necessary hardware configuration. Like the O.P., I can add it to the cart, but when I click checkout I get the message "An error occurred and My BMW Garage is unavailable at this time. Please try again later or visit BMWUSA.com." I've tried using Chrome, Brave, and Safari. I've tried using the app. No luck. I finally called the genius line today and have a support ticket.

springerdrive · 11-17-2022, 09:09 AM

springerdrive · 11-17-2022, 05:49 PM

Quote:

Originally Posted by springerdrive

BUMP! I've been trying for 4 days to purchase Drive Recorder on the ConnectedDrive Store. My car has the necessary hardware configuration. Like the O.P., I can add it to the cart, but when I click checkout I get the message "An error occurred and My BMW Garage is unavailable at this time. Please try again later or visit BMWUSA.com." I've tried using Chrome, Brave, and Safari. I've tried using the app. No luck. I finally called the genius line today and have a support ticket.

UPDATE: Finally got in and was able to purchase DriveRecorder. Got this message from BMW in response to my service request:

"Information has been updated. Please log off and log in again in the Portal/App in order for systems to refresh. The Drive Recorder is available for renewal at any time online via MyGarage."

RigaTony1982 · 11-18-2022, 07:02 AM

Quote:

Originally Posted by springerdrive

UPDATE: Finally got in and was able to purchase DriveRecorder. Got this message from BMW in response to my service request:

"Information has been updated. Please log off and log in again in the Portal/App in order for systems to refresh. The Drive Recorder is available for renewal at any time online via MyGarage."

I'm glad you got it to work! I'm still waiting for it to get fixed...

springerdrive · 11-18-2022, 07:48 AM

Quote:

Originally Posted by RigaTony1982

I'm glad you got it to work! I'm still waiting for it to get fixed...

Sorry to hear that. If you haven't already (today), you might want to try again today. Last night I tried on a different computer (Windows desktop), first with Chrome (no luck), and then with Brave- bingo! At first I thought it had something to do with using a different computer, but then I checked using my MacBook and was able to add an item to my cart and get to checkout. It appears something may have changed on their end. BMW's web infrastructure is a disgrace.

JABCAT · 12-09-2022, 07:43 AM

I can't even open in from my app. Take me to a login page then tells me to open the mybmw app, then says "sorry not available right now try again later".

springerdrive · 12-09-2022, 08:35 AM

FWIW, I called the Genius Line. They started a support ticket and emailed me a few days later saying that it was fixed. I was then able to get in and purchase.

11-16-2022, 05:41 PM	#24
springerdrive Lieutenant 286 Rep 552 Posts Drives: 2022 M340xi Join Date: Aug 2021 Location: Raleigh, NC iTrader: (0)	BUMP! I've been trying for 4 days to purchase Drive Recorder on the ConnectedDrive Store. My car has the necessary hardware configuration. Like the O.P., I can add it to the cart, but when I click checkout I get the message "An error occurred and My BMW Garage is unavailable at this time. Please try again later or visit BMWUSA.com." I've tried using Chrome, Brave, and Safari. I've tried using the app. No luck. I finally called the genius line today and have a support ticket. __________________ 2022 M340xi Tanzanite Blue II Metallic
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11-17-2022, 09:09 AM	#25
springerdrive Lieutenant 286 Rep 552 Posts Drives: 2022 M340xi Join Date: Aug 2021 Location: Raleigh, NC iTrader: (0)	__________________ 2022 M340xi Tanzanite Blue II Metallic
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12-09-2022, 07:43 AM	#29
JABCAT Professor 2249 Rep 1,813 Posts Drives: '23 M2 & '22 X3 M Competition Join Date: Jun 2022 Location: Prosper, TX/Austin, TX iTrader: (0)	I can't even open in from my app. Take me to a login page then tells me to open the mybmw app, then says "sorry not available right now try again later".
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12-09-2022, 08:35 AM	#30
springerdrive Lieutenant 286 Rep 552 Posts Drives: 2022 M340xi Join Date: Aug 2021 Location: Raleigh, NC iTrader: (0)	FWIW, I called the Genius Line. They started a support ticket and emailed me a few days later saying that it was fixed. I was then able to get in and purchase. __________________ 2022 M340xi Tanzanite Blue II Metallic
	Appreciate 0 Quote