[Ggluck3]

Hey guys, I ordered a few parts from Reventon Carbon out of Poland. They were great to deal with at first and I received my parts (excellent fit and finish) however, one of the parts was wrong and they were going to send me the correct part. Now it has been two months and they have stopped responding, and have gone completely dark on me my wife is from Poland and has lots of family there. Unfortunately, they are not close to the city where these guys are at. Does anybody have a contact at Reventon Carbon?

Thx

[chicagofan00]

Dispute the charge on your credit card. Bet they’ll start responding then.

[skim]

Originally Posted by chicagofan00

Dispute the charge on your credit card. Bet they’ll start responding then.

+1

It sucks when a reputable vendor starts responding only AFTER a dispute. Happened with a vendor before. I ordered a 6SP shift knob and they sent a 7SP one. I emailed with pictures showing I got the wrong part and they went silent. Started dispute and they responded right away saying they ran out of 6SP stock.

[Dr.Crap]

And just like that you have a seven speed gearbox

[1209582]

2 months.. yeah chargeback. these guys don't have a working site either. classic move from an instagram business smh.

[50shadesofhockenheim]

All my carbon parts are from Reventon. I have a contact there, DM me.

[Jambo1]

Sebastian is one of the owners at Reventon. Had an absolute dogshit of an experience with them over a span of 6 months, always having to chase up on them after a mistake on their end - for a second purchase for my F90.

It was only until I started a dispute, is when they suddenly stopped playing possum.

Overall, their bits are stellar, and I think they mean well and want to provide good service. I honestly think their version of what is acceptable (for excellent service) in terms of timeline and correcting mistakes is very different from our version/expectation (U.S.).

Keep on it, and they’ll make it right. But the length of time it takes to rectify something is ridiculous.

Hope this insight helps you.

[fpgg80]

Originally Posted by Jambo1

Sebastian is one of the owners at Reventon. Had an absolute dogshit of an experience with them over a span of 6 months, always having to chase up on them after a mistake on their end - for a second purchase for my F90.

It was only until I started a dispute, is when they suddenly stopped playing possum.

Overall, their bits are stellar, and I think they mean well and want to provide good service. I honestly think their version of what is acceptable (for excellent service) in terms of timeline and correcting mistakes is very different from our version/expectation (U.S.).

Keep on it, and they’ll make it right. But the length of time it takes to rectify something is ridiculous.

Hope this insight helps you.

yea i ordered some things 2 months ago and feels like i have to always message them multiple times to get a reply. Still waiting on my parts.. was told 2-3 week production but overall sebastian seems like a nice guy . Just sorta had waiting this long for parts when im not even sure whats going on. Hope that all my parts come with no issues, not looking forward to having to chase them for help again.

[fpgg80]

Originally Posted by 50shadesofhockenheim

All my carbon parts are from Reventon. I have a contact there, DM me.

how long did it take for your parts to come? been waiting over 2 months since i placed an order.