07-19-2019, 07:02 PM | #1 |
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Incorrect build delivered to me
So, I went to pick up my custom build M340i today and was completely frustrated because my car arrived with the following issues:
- Wrong grill. I ordered a black grill, but the car shipped with the black “slat” grill for the 330i. I convinced my SA to order the black M340i grill from Canada and he said he managed to do it. - Incorrect wheels. I ordered Jet Black 19s but received bi-color 19s instead. They immediately fixed this. - Incorrect trim. I didn’t even notice this until I was going through some of the features with the BMW Genius. At this point, they had already promised to order the correct grill from Canada and swap it out for me. But, when I then alerted them to the fact that the trim was also wrong, they said they might have to order a new car because it’s more work to change the trim. I balked at that and told them that they needed to fix this one way or another. They finally said they would let me take the car, and they would need until Tuesday to let me know the plan. Everything was documented. Has anyone faced similar issues? Even if they fix it I feel like I should be compensated for my troubles / dissatisfaction. What do you guys think? |
07-19-2019, 07:17 PM | #2 |
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Just order a new car. The m340i shadowline trim (including the grille) is not available in the US right now so don't even try to get it. The dealer shouldn't even promise it to you. BMW NA is a mess currently.
Search around the custom order threads...there are a ton of users getting incorrect builds. |
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07-19-2019, 07:49 PM | #3 | |
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What’s crazy is that the dealer that I ordered from (BMW of Manhattan) is the only corporate owned dealership in the US. In fact, the building they’re in has BMW NA offices in the floors above it. You would think that they would be better... this is also my 3rd car with them. When I told them I wanted the black M340 grill they first said it couldn’t be done because of the cameras. Then I showed them that Canada had it so technical it can be done, they said they would figure it out for me. Considering that they’re essentially BMW NA, I figured they would make it happen... and they said they could. Nope. Now the trim is also wrong. I believe they’ll fix it all but would I be unreasonable to ask to be financially compensated one way or another for this mess? |
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07-19-2019, 08:04 PM | #4 | |
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I'm surrounded by incompetence at work and it drives me insane. Seems like people don't care about getting things right anymore |
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07-20-2019, 12:54 AM | #6 | |
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However, my build sheet (with a build number) given to me by the dealer had all the correct details -- correct wheels, trim and specified separately the M340 black grill. Either the dealership messed up when submitting the order, the factory messed up, or there's a flaw in their ordering system. Out of curiousity I just pulled up the details with a BMW VIN decoder and do see that it does list the incorrect trim -- but I think we can agree that I as a customer shouldn't have to do that. |
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07-20-2019, 01:34 AM | #7 | |
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07-20-2019, 01:44 AM | #8 | |
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07-20-2019, 03:33 PM | #9 |
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Assuming they have an allocation they can modify for your build immediately or really soon, I would ask for a demo to drive until the car arrives and call it a day. It's unfortunate you had to deal with this and you are now waiting longer for your car but the only thing you lost is a car to drive and getting a demo remedies that.
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07-20-2019, 06:06 PM | #10 | |
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07-20-2019, 06:42 PM | #11 |
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I am currently tracking my own M340 and the tracker is 100% correct.
Wheels, they fixed, Grill, honestly no big deal.... Have them order a new set of trim and get them to swap. No big deal overall. Its not like your car is wrong color or has missing options or anything. Its not worth the wait again IMO.
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07-20-2019, 06:48 PM | #12 | |
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07-20-2019, 06:58 PM | #13 | |
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07-20-2019, 06:59 PM | #14 | |
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07-20-2019, 10:57 PM | #15 | ||
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If the dealer wasn't certain they could fill the order, they should have contacted the op and been clear with him. If there's a chance the order will be botched or misinterpreted, make sure everyone is informed and give them the opportunity to change the spec, or back out of the purchase prior to ordering. I don't think he'll be compensated, especially if they're fixing the errors and providing him with a loaner, but I don't see why the op should feel thankful that they're fixing their long litany of errors. It's easy to judge others as a passive observer, until you're faced with a similar situation. That changes the whole perspective. |
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07-20-2019, 11:44 PM | #16 | |
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07-21-2019, 01:14 AM | #17 | |||
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07-21-2019, 03:52 PM | #18 |
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What is the trim option they are offering you in Canada?
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07-31-2019, 09:54 AM | #19 |
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Quick update: So after 7 days of no real response from BMW of Manhattan besides "we're looking into it with corporate", I wrote an email to the "Department Head Customer Relations and Services" and to the "Executive Vice President, Operations" at BMW NA and to the General Manager of BMW of Manhattan explaining my frustration. One business day later I received a response saying that the correct trim will be replaced and that the black M340 grill (which is currently only available in Canada) will be installed in two weeks. They also indicated that the part number will be added to BMW NA systems for ordering/purchase by American customers.
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07-31-2019, 09:58 AM | #20 |
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Thanks for sharing. Seems it will be done properly after all.
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07-31-2019, 10:41 AM | #21 |
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Can you happen to find out the all black M340 grill's part number for us? A lot of us on the forum need that grill. You would be the man if you can find out for us lol. Can you also ask them if they can order more? Thanks.
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07-31-2019, 10:45 AM | #22 |
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This is unusual when BMW made an error on a custom built, and pretty sure the dealer can get it fix by swapping out the wheels & grille. Still is unacceptable when you waited this long for the vehicle and turn out this way.
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