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2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Local Forums UK Connected Booster Package - warning

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      05-22-2023, 04:59 AM   #1
srbs73
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Connected Booster Package - warning

Just be aware if you get the email from BMW saying your connected drive is up for renewal, it doesn't append the renewal to when the agreement ends, it does it immediately! If you renew on the date you get the email, you lose 2 weeks!

As a matter of principle, I've requested a refund and will have to renew the day before.
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      05-23-2023, 10:47 AM   #2
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This caught me out too :-(
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      05-23-2023, 11:47 AM   #3
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Strange. I renewed mine with Speed Cam Warnings two weeks ago and it added one year from the expiry date at end of May. All good until end of May 2024 renewed on 15th May.
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      05-23-2023, 12:17 PM   #4
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Quote:
Originally Posted by Vilus View Post
Strange. I renewed mine with Speed Cam Warnings two weeks ago and it added one year from the expiry date at end of May. All good until end of May 2024 renewed on 15th May.
I'm pretty sure my speed camera renewal was okay.

I think the problem is, the expiring package is "Connected Package Professional" and is showing as not renewable and the annual extension is called "Your Connected Booster Package" (there's also a Concierge Services for £89 but never use it). Because it's a new package and not extending the existing one, they've not bothered to link the two together.
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      05-23-2023, 03:40 PM   #5
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Yep, happened to me too…. Already having lost nearly three months on the original connected drive subscription due to their ridiculous 90 day rule. Customer service has zero interest
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      05-23-2023, 04:17 PM   #6
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Thanks for the top tip! Mine's due in a fortnight and I almost pressed the button today but got distracted by a phone call :-0

On a related note - received nothing about extended warranty... Should I have? I certainly did when my F31 reached 3 years...

Thanks
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      05-24-2023, 12:49 AM   #7
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Quote:
Originally Posted by Nexstar2011 View Post
Thanks for the top tip! Mine's due in a fortnight and I almost pressed the button today but got distracted by a phone call :-0

On a related note - received nothing about extended warranty... Should I have? I certainly did when my F31 reached 3 years...

Thanks
I hadn't received anything with a month to go so phoned them up. Not sure if I'd have left it any later they'd have contacted me. They were able to take the first monthly payment and then start the reoccurring ones a month after the expiry though

Last edited by srbs73; 05-24-2023 at 07:54 AM..
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      05-24-2023, 07:52 AM   #8
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Just go online and get a quote....
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      05-24-2023, 04:36 PM   #9
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Quote:
Originally Posted by Vilus View Post
Just go online and get a quote....
Thanks - If only I had thought of that (and been unable to because it expects a username/PIN from a letter I haven't received)

I'll give them a call...
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      Today, 05:09 AM   #10
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Just got an email to say mine have expired. Didn't get any email a few weeks ago to remind me. I was sure I had until late April before they actually ran out.

Am I right in thinking I need to buy the Booster Package (£89) and map updates (£79) separately?

About the only two things I use are Spotify and the Sat Nav. I couldn't care less about Remote 3D view, connected parking, in-car experiences (whatever that is) or Alexa etc, so it's a bit annoying they are separate

Toying with idea to skip a year for Map Updates and just get it next time around f I still have the car.
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      Today, 05:21 AM   #11
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I am arguing the toss with the useless BMW so call customer service (yeah right)

I lost 2 weeks and as far as I am concerned they ripped me off and I want it!

Do what I do email every day

Speed camera - 12 months from renewal
Map update - 12 months from renewal

You get a FULL 12 months with these Booster Oh we will rip you off!

BMW are a joke all round, be glad to change this car and go away from BMW
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      Today, 05:34 AM   #12
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Quote:
Originally Posted by willougs View Post
J

Toying with idea to skip a year for Map Updates and just get it next time around f I still have the car.
Maybe just leave the maps renewal until the inevitable Black Friday discount appears?
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      Today, 05:51 AM   #13
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Quote:
Originally Posted by Rhino at Work View Post
Maybe just leave the maps renewal until the inevitable Black Friday discount appears?
That’s what I’m doing.
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      Today, 06:35 AM   #14
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I didn't bother renewing - the only thing I kind of miss is RTTI but then Waze does all that for free.
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