[the-noname]

BMW knows about the issue but no timeline to fix provided:

Please know that there our team is aware of an issue with Remote Software Updates for BMW vehicles. Our internal teams are currently looking into a resolution. At this time, I do not have an estimate for a fix. Thank you for your patience.

[damn4yeo]

Originally Posted by TurtleBoy

There is no problem with CarPlay, just ignore that. What you are experiencing is unfortunately fairly common. In some cases it is a low SOC of the battery that is causing the problem but not in the majority of instances. BMWNA has acknowledged that there are problems with the OTA that can't be solved and need to have dealer intervention.

Thank you for the clarification, I might go to the dealership and let them have a look. But it doesn’t bother me that much, I’m cool with the current version atm.

[Ctrane14]

I own a 2020 330i. Both the November and March updates were downloaded to my iPhone and transferred to the car but I never got the prompt to install the updates. I had to leave the car overnight at the dealership. This is the explanation from the invoice. “Found faults for remote software update on both vehicle and phone side. Ran the test plan (DW) plan states not a fault with vehicle but software was retracted making the update not available. Performed goodwill programming on the vehicle. Found the vehicle operating as designed as of this time”.

[qquk]

I own a 2019 Nov X5 hybrid 45e, i uploaded the update to the car, have been wating for the install for a week now, still nothing. i have sucessfully upgraded every previous ones

[Downunder]

I have a late 2019 330e. Same problem, stuck on 11/2022, update has been ready but hasn't started for more than a week now.

BTW, if 11/2022 has been pulled it doesn't surprise me. The voice assistant keeps bugging me to askwithout any keyword being used. She's very insistent, like some mad robot. When I said "cancel", adding something like "just go away" under my breath, she got into a huff and responded with "Fine, if you won't talk to me then I won't talk to you" and (metaphorically) hung up the phone on me. I'm changing her keyword to bitch

WTF have they been doing in BMW HQ?

There are three options I can think of

i) BMW simply don't have skilled programming staff (possible)
ii) A bunch of spotty teens are doing their programming and thought it would be fun to give their assistants ATTITUDE !! (probable)
iii) The voice assistant is still angry at me for changing her key word to Karen. (very likely)

[Downunder]

Originally Posted by DazMelb20

I wonder why BMW doesn't move to a model of allowing updates either from a persons home Wifi or via the cellular network (SIM card) in each car? The whole process of downloading updates via the app - transfer to the car then randomly waiting for the car to update seems antiquated to me. Esp. when you compare the process to a Tesla and other EVs.

In rural SE England very few places have any mobile phone signal, despite phone companies' coverage maps claiming there is a signal. As a result my 330e has no signal at home. What's worse, it sticks like a limpet to my phone's WiFi when the phone has no signal. I have Wifi in the carport but my 330e keeps taking the phone's WiFi for itself.

If the 330e could connect to my home WiFi it would have full Internet connection. Currently, I don't get any notifications from the car when its at home

[francton]

Inability to connect to home wifi is a glaring omission. BMWs software tends to be shoddy from an error handling perspective. When My wife’s car key is used, it loads her driver profile, but then keeps asking for a password - it doesn’t say which driver profile requires reauthentication. It doesn’t do so when I use my key. Just one of many examples of amateurish programming

[zazzau]

Reading some of the bashing on this thread, I’d wager that the inability to connect to WiFi might be due to security concerns. BMW probably doesn’t have adequate safeguards in place to protect against any compromise; so for the manufacturer, the risk outweighs the benefits. While some manufacturers like Tesla might have this optioned, it is still pretty much an inherent challenge for today’s connected vehicles.

Perhaps this might provide another perspective otherwise it’s unclear why this feature is deliberately excluded.

[JCZ5]

So if you're out of warranty, you're SOL? Unless you want to go to the dealer and pay $250 to get it hard pushed to the car?

I have owned a few BMWs and honestly, with all these tech updates and electronic glitches, I am not as confident in the brand. Just the other day, my power tilt wheel stopped working...But shut the car down and the next day it resolved itself.

[TurtleBoy]

Originally Posted by JCZ5

So if you're out of warranty, you're SOL? Unless you want to go to the dealer and pay $250 to get it hard pushed to the car?

I have owned a few BMWs and honestly, with all these tech updates and electronic glitches, I am not as confident in the brand. Just the other day, my power tilt wheel stopped working...But shut the car down and the next day it resolved itself.

That is correct. Even if in warranty they will not do anything depending on the vehicle you have and the iDrive version you are running.

[Bkeller90]

Originally Posted by TurtleBoy

That is correct. Even if in warranty they will not do anything depending on the vehicle you have and the iDrive version you are running.

I can confirm this. It’s so frustrating how it’s a well known issue on BMW’s end and they refuse to have it addressed. Especially when the software updates are to address glitches in their own work. You’d think they’d want to reward customer loyalty and have their best version on all their products that are compatible, but they seem to not care once you’re out of warranty.

The part that gets me is that I’m stuck on 07/2021.85 “you will be notified once the update is ready to be installed…” screen, waiting for the 11/2022.60 update to go through. I tried arguing with the dealer that this update included a recall for the automatic transmission/EGS software (USA/CA) that could cause the battery to drain and they still refused to look into it without coughing up $250… ridiculous!

I am pretty confident it’s not a battery issue on my end as I’ve connected a CTEK MXS 5.0 charger to keep it in top shape when the vehicle is not being used and I have successfully installed an update before. They should at least let you update via USB stick since they know their OTA RSUs are crap…

[zazzau]

Originally Posted by Bkeller90

I can confirm this. It’s so frustrating how it’s a well known issue on BMW’s end and they refuse to have it addressed. Especially when the software updates are to address glitches in their own work. You’d think they’d want to reward customer loyalty and have their best version on all their products that are compatible, but they seem to not care once you’re out of warranty.

The part that gets me is that I’m stuck on 07/2021.85 “you will be notified once the update is ready to be installed…” screen, waiting for the 11/2022.60 update to go through. I tried arguing with the dealer that this update included a recall for the automatic transmission/EGS software (USA/CA) that could cause the battery to drain and they still refused to look into it without coughing up $250… ridiculous!

I am pretty confident it’s not a battery issue on my end as I’ve connected a CTEK MXS 5.0 charger to keep it in top shape when the vehicle is not being used and I have successfully installed an update before. They should at least let you update via USB stick since they know their OTA RSUs are crap…

Maybe show them the message from BMW acknowledging issues with software updates; otherwise I might try a different dealership if yours wouldn’t reason with you.

Personally I have mine completely turned off on iDrive due to all these issues; so software never gets downloaded and I never get notified about updates that have a high probability of getting stuck.

[M340_gn.pol]

I was to dealer for the first oil change. And I asked to update the version of software as they did.
In idrive 7 I see I have the latest version.
But in bmw app to my phone, it says that I have the previous version.

[BruceOmega]

I don't remember the specific date but maybe 3 weeks ago I downloaded a BMW SW Update to my Smartphone, and then successfully got that loaded into my car, 2020 M340iX. Yesterday I saw a message on my phone saying the Update was ready to install on the car.

I followed their instructions and the update was successfully installed, 11/2022.60. I think the previous version was 03/2021.50

[WoodyP]

A bit late reply I know but I regularly have the same issue. My local BMW main dealer told me there is an issue between BMW App and iPhone (no issues with Android)
The car's due to go in next week when they will install SW manually

[StevenDS85]

Originally Posted by M340_gn.pol

I was to dealer for the first oil change. And I asked to update the version of software as they did.
In idrive 7 I see I have the latest version.
But in bmw app to my phone, it says that I have the previous version.

After the dealer does the manual update it takes some days before the app shows the correct version. You don’t have to do anything. Had the same experience.

[bobnosko]

This is the third time that I have a software upgrade that is not working. It should not require a trip to the dealer every time there's a new software update. On top of wasting 1/2 day at the dealer, they want to charge for the service. I refuse to pay for "BMW's buggy software". I have read many posts and none of the suggestions fix it. I called the "Genius line" and that always been worthless, they need to remove the word "Genius". "Battery needs to be fully charged, car needs to be on a flat ground, etc". I have a 2019 330i and been to the dealer more times in the three+ years I have had this car than in my 30 years of having 2 Toyotas and 2 Infinitis. My automatic Lights go on in bright sunlight and they do not go on when it is overcast and raining. The satellite radio doesn't buffer and constantly has 2-3 seconds outage. My mirrors and seats for no apparent reason change positions. Every trip to the dealer is a "no problems found". My first and last BMW.

[am3r1ka]

Anyone run into dealer charging to update within warranty? Says she the updates haven’t been pushed through it’s a $200 charge to force it.

[zazzau]

Originally Posted by am3r1ka

Anyone run into dealer charging to update within warranty? Says she the updates haven’t been pushed through it’s a $200 charge to force it.

Doubt software upgrade can be categorized as warranty work — by itself. So yeah you’ll get charged for it.

I am of the opinion that since BMW has acknowledged this problem, it should be performed at no cost to the owner; but then again, I’m the type that doesn’t update for the sake of updating. New bugs and other issues/limitations almost certainly come with newer software. I disabled software upgrade on iDrive and my car rides just fine.

[am3r1ka]

Originally Posted by zazzau

Doubt software upgrade can be categorized as warranty work — by itself. So yeah you’ll get charged for it.

I am of the opinion that since BMW has acknowledged this problem, it should be performed at no cost to the owner; however, I’m the type that doesn’t update for the sale of upgrading. New bugs and other issues almost certainly come with newer software. I disabled software upgrade on iDrive and my car rides just fine.

Yeah I knew the update was pending but everything has been fine too so didn’t cross my mind to force it.

[mermar]

I have a '23 330e and the unique looking diamond shaped blue graphic in the HUD seems to be gone when in Eco mode... not sure but I think it went missing about the same time I updated the software? Anyone else seeing this. Not sure I really miss it ... I disliked it at first then I sort of got used to it.

[doublevanosrc]

Ah fuck it, I just spent 30 minutes trying to install it to no avail. My car is performing perfectly so I won't lose any sleep over it, when it decides to install it then it will.

My cousin has the same car and he said it needs wifi service to install it.