iPhone X bluetooth audio issues

mattuhtack · 04-30-2019, 11:34 AM

Hi guys first time posting in this forum. I own a G20 2019 330i and I have been having issues with my bluetooth audio specifically while listening to music. I own an iPhone X and is currently on the latest iOS. Every time I step inside my car and drive and listen to music the audio abruptly turns on and off. To make it worse the iDrive system will turn off randomly and I have to turn it back on manually for it to work again. It's really annoying and it's making me not like my car. Using the USB port doesn't help at all either. I'm concerned if other BMW owners share this problem or that I'm the only one. I found that Apply CarPlay helps but I'd much rather use the iDrive system more because it looks aesthetically better. Please help or if you guys have any solutions. I tried restarting and resetting the iDrive system but it doesn't help and the problem keep resurfacing. My last choice is to schedule and appointment with the dealer and voice my concerns but I'm afraid they won't help me at all...

DomiGijzen · 04-30-2019, 02:48 PM

I only used Bluetooth audio for two days and few kilometers but did not have this problems. Used CarPlay for another few days on long drives and certainly had a perfect connection without hiccups.

Is the IDrive really shutting down or is it muted? If you have gesture control, I know that certain hand positions trigger the two finger gesture which is muting.

mattuhtack · 04-30-2019, 04:03 PM

The iDrive completely shuts down like the screen turns off.

DomiGijzen · 04-30-2019, 04:18 PM

Definitely not normal.

Pauleebe · 05-01-2019, 02:18 PM

Sounds like a defective head unit or it needs a SW update. I'd go to your dealer.

roshish · 07-01-2019, 07:13 AM

Hi

I have the exact same issue with my new G20. It is not even a month old. Please can you let me know what you did to get this resolved? Thanks!

codepadawan · 07-26-2019, 11:41 PM

I've had multiple issues. Gone back many times for software updates and other crap. It disconnects and I can't even make calls. I'm done with the G20.

Pauleebe · 07-27-2019, 11:27 AM

Contact BMW customer relations and ask for compensation or to work with them to put you in a different (and functioning) vehicle.

04-30-2019, 11:34 AM	#1
mattuhtack New Member 1 Rep 5 Posts Drives: BMW 330i Join Date: Mar 2019 Location: Los Angeles iTrader: (0)	iPhone X bluetooth audio issues Hi guys first time posting in this forum. I own a G20 2019 330i and I have been having issues with my bluetooth audio specifically while listening to music. I own an iPhone X and is currently on the latest iOS. Every time I step inside my car and drive and listen to music the audio abruptly turns on and off. To make it worse the iDrive system will turn off randomly and I have to turn it back on manually for it to work again. It's really annoying and it's making me not like my car. Using the USB port doesn't help at all either. I'm concerned if other BMW owners share this problem or that I'm the only one. I found that Apply CarPlay helps but I'd much rather use the iDrive system more because it looks aesthetically better. Please help or if you guys have any solutions. I tried restarting and resetting the iDrive system but it doesn't help and the problem keep resurfacing. My last choice is to schedule and appointment with the dealer and voice my concerns but I'm afraid they won't help me at all...
	Appreciate 0 Tweet Quote

04-30-2019, 02:48 PM	#2
DomiGijzen Second Lieutenant 252 Rep 274 Posts Drives: BMW 530e M Sport Pro (G61) Join Date: Apr 2019 Location: Netherlands iTrader: (0)	I only used Bluetooth audio for two days and few kilometers but did not have this problems. Used CarPlay for another few days on long drives and certainly had a perfect connection without hiccups. Is the IDrive really shutting down or is it muted? If you have gesture control, I know that certain hand positions trigger the two finger gesture which is muting. __________________ Grz D.!
	Appreciate 0 Quote

04-30-2019, 04:03 PM	#3
mattuhtack New Member 1 Rep 5 Posts Drives: BMW 330i Join Date: Mar 2019 Location: Los Angeles iTrader: (0)	The iDrive completely shuts down like the screen turns off.
	Appreciate 0 Quote

04-30-2019, 04:18 PM	#4
DomiGijzen Second Lieutenant 252 Rep 274 Posts Drives: BMW 530e M Sport Pro (G61) Join Date: Apr 2019 Location: Netherlands iTrader: (0)	Definitely not normal. __________________ Grz D.!
	Appreciate 0 Quote

05-01-2019, 02:18 PM	#5
Pauleebe Colonel 383 Rep 2,292 Posts Drives: Inbetween BMW's. Join Date: May 2013 Location: Washington, DC iTrader: (0)	Sounds like a defective head unit or it needs a SW update. I'd go to your dealer.
	Appreciate 0 Quote

07-01-2019, 07:13 AM	#6
roshish Registered 0 Rep 1 Posts Drives: BMW 320 d G20 Join Date: Jul 2019 Location: England iTrader: (0)	Same issue Hi I have the exact same issue with my new G20. It is not even a month old. Please can you let me know what you did to get this resolved? Thanks!
	Appreciate 0 Quote

07-26-2019, 11:41 PM	#7
codepadawan Registered 0 Rep 2 Posts Drives: 2015 328i Join Date: Dec 2012 Location: Australia iTrader: (0)	I've had multiple issues. Gone back many times for software updates and other crap. It disconnects and I can't even make calls. I'm done with the G20.
	Appreciate 0 Quote

07-27-2019, 11:27 AM	#8
Pauleebe Colonel 383 Rep 2,292 Posts Drives: Inbetween BMW's. Join Date: May 2013 Location: Washington, DC iTrader: (0)	Contact BMW customer relations and ask for compensation or to work with them to put you in a different (and functioning) vehicle.
	Appreciate 0 Quote