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2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Local Forums UK Connect App verification code

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      06-19-2019, 02:43 PM   #1
Quietlife
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Connect App verification code

Iíve put this topic in this forum as itís specific to the UK. Picked up my G20 this week and after trying to use the connect app. for the life of me I canít get a verification code sent to my car. Iíve spoke to the connect Ďteamí on the phone and by email and other than Ďmove the car to get a signalí, they havenít come up with a solution.
Iíve tried it in numerous places with no joy. The dealership didnít really seem to have any idea of a solution, so I canít use any of the apps vehicle applications. Has anybody else had a similar problem they have solved.
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      06-20-2019, 02:22 AM   #2
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HI,
I had the same issue on the day I picked my car up.
I tried relentlessly to pair my connect app with the car but no joy.

Then on the 2nd day, whilst the car was parked up I started to get notifications, and everything just started to appear.

It must be the sim card signal in the car, and as soon as its connected for a while it updates.

Have you updated the apps in the car? using the option button, and update apps?
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      06-20-2019, 04:43 AM   #3
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Hi. Yes, tried everything. It went in to the dealer a few days ago and had a full software upgrade (a recall apparently), but it still doesn't work. I've deleted and reinstalled the app, but nothing works.
I can send destinations to the car, just can't use the vehicle functions
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      06-20-2019, 05:09 PM   #4
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I am having similar problems. After a bit of digging, I found what looks like the problem.
My app will not locate my car.
There should be a ďvehicle tracking ď option in the general settings.
This option is missing on my car.
Cars booked into dealers next Thursday.
Could someone check thereís for this option.
Thanks
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      06-21-2019, 01:29 AM   #5
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Hi,

This car does not have the Vehicle tracking option, it does it automatically. As soon as you get in the car, on the display a little world icon appears, thats the online tracking starting up, it then goes off after around 5 minutes.
Its a feature of the OS 7.
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      06-21-2019, 04:45 AM   #6
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Hi,
So it does, thanks for that.
Mine has what looks like a shield on it, is that the one.
Thanks
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      06-21-2019, 06:59 AM   #7
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Hi,

Yes thats the one!!
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      06-23-2019, 02:48 AM   #8
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I've got the globe and shield, but still no joy. BMW Connect team say contact dealer. Dealer has no idea why it doesn't work. All software had been updated, app deleted and reinstalled.
I'm not really getting anywhere. After years with Audi, not too impressed with the lack of desire to sort the problem.
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      06-23-2019, 05:37 AM   #9
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What I donít understand is why vehicle tracking is mentioned in the handbook, and on the Connected Drive website is says ďvehicle tracking must be authorised in the carĒ.
Will wait and see what happens on Thursday, but not holding my breath.
Cheers
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Last edited by oldmick; 06-23-2019 at 06:09 AM..
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      06-29-2019, 06:25 AM   #10
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Quick Update

Car went in on Thursday, hooked up to computer and the tech guy found a problem with Remote Services. Friday consisted of emails to and from the dealer and BMW technical, trying various things, but no joy.
Will continue on Monday.
As it’s a 110 mile round trip to the dealer, the cars left there, while I have a 320i bog standard courtesy car
Cheers

Last edited by oldmick; 06-29-2019 at 10:00 AM..
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      06-29-2019, 03:09 PM   #11
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I was supposed to get a call from the dealer this week, but it never came despite constant promises. I’m simply not prepared to travel to the dealer and lose the car for the day to get the app sorted. It’s a pain, but as there doesn’t seem to be a fix I’m not losing any sleep
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      06-29-2019, 04:25 PM   #12
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If and when mine gets sorted, I’ll get as much information as I can, and pass it on to you.
Cheers
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      06-30-2019, 02:14 AM   #13
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Cheers. Appreciated
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      07-02-2019, 04:46 PM   #14
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Well got a phone call to say car was ready, so off I go to collect. In a rush just picked it up and left.
Got home and checked everything was working, but it wasn’t.
Tried to get code for phone- nothing. To cut a long story short, all the apps have disappeared from the car.
Rang the dealer, didn’t have a clue.
No confidence in them now, will wait for them to ring to see what’s next.
(I know I should have checked it while I was there).
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      07-15-2019, 09:54 AM   #15
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AT LAST
Visited dealers today, plugged into computer, now everything is working ��
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      07-15-2019, 10:03 AM   #16
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Good to hear. Mines been ok since it suddenly started to work. Good job really as the promised call from the dealer never materialised.
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      07-17-2019, 04:46 PM   #17
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Quote:
Originally Posted by oldmick View Post
AT LAST
Visited dealers today, plugged into computer, now everything is working ��
Quote:
Originally Posted by oldmick View Post
AT LAST
Visited dealers today, plugged into computer, now everything is working ��
Great to hear. Did they give you a decent reason about why it wasn't working?
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      07-17-2019, 05:41 PM   #18
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Not really, they just said they found a ‘problem’ with Remote Services.
Whether that was with the car or Connected Drive (or both) they didn’t say.
Just glad it’s sorted.
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