Connected app down?

Burrcold · 02-12-2020, 06:34 PM

I haven't had any issues since purchasing with the app (remote starting, 360 view, locking/unlocking, etc). Over the past few days it's been down and I keep getting an error. Tried logging out of both the app and Connected Drive through iDrive and rebooted iDrive as well. Still nothing.

Could it just be down right now?

VipinLJ · 02-12-2020, 08:28 PM

I just checked mine after reading your post. Mine is working fine.

Burrcold · 02-12-2020, 08:29 PM

Thanks. Hmm I'll keep trying I guess.

RedKloud · 02-12-2020, 08:30 PM

Working for me.

LI2002tii · 02-12-2020, 08:37 PM

You'll have to check what version of the software (i.e. 3/2019, 7/2019, 11/2019) you're currently running. I have had issues until I went to the dealer and updated to 11/2019.41. It's been by far the most stable update so far. All the connected drive app functions seem to work much more reliably. Report back with the version and let us know.

Burrcold · 02-12-2020, 08:41 PM

I'm in 11.2019.29. It's never failed until now and I use the remote start pretty much every day.

Burrcold · 02-12-2020, 08:53 PM

Working perfectly again! Found a post from a member in the X5 forum.

"Please go to iDrive home page, Click APPS, On the next page press OPTION Hardkey and then update services"

LI2002tii · 02-12-2020, 09:33 PM

Quote:

Originally Posted by Burrcold

Working perfectly again! Found a post from a member in the X5 forum.

"Please go to iDrive home page, Click APPS, On the next page press OPTION Hardkey and then update services"

Awesome, glad you got it working!

Burrcold · 02-12-2020, 09:56 PM

Glad it's working as well! I have no clue how anyone would know to go through those steps but glad I stumbled on that post.

TikiTourer · 02-12-2020, 10:22 PM

Quote:

Originally Posted by Burrcold

I haven't had any issues since purchasing with the app (remote starting, 360 view, locking/unlocking, etc). Over the past few days it's been down and I keep getting an error. Tried logging out of both the app and Connected Drive through iDrive and rebooted iDrive as well. Still nothing.

Could it just be down right now?

Works fine down here in NZ. Just had my G20 M340i upgraded to 11.2019.55 this morning and all of the remote services have been working fine since.

macterror · 02-14-2020, 04:25 AM

Quote:

Originally Posted by Burrcold

Working perfectly again! Found a post from a member in the X5 forum.

"Please go to iDrive home page, Click APPS, On the next page press OPTION Hardkey and then update services"

I tried this but unfortunately it still does not work. How can I check which version is the software in? Everyone talks about the latest version working just fine and I picked up my new 340i less than a day ago but I cannot get any connected app things to work. Even the location and fuel are wrong

xraymd · 02-14-2020, 03:17 PM

Just checked the app and it hasn’t updated since January 31. I’ll try resetting apps in the car.

xraymd · 02-14-2020, 09:25 PM

Nope, still out. I updated apps in idrive but still no luck.

biglesias31 · 06-29-2020, 05:45 PM

Quote:

Originally Posted by xraymd

Nope, still out. I updated apps in idrive but still no luck.

Check out this thread for the fix

Issues with smartphone Connected app https://g20.bimmerpost.com/forums/sh....php?t=1644884

srbs73 · 06-30-2020, 12:23 AM

Quote:

Originally Posted by Burrcold

I haven't had any issues since purchasing with the app (remote starting, 360 view, locking/unlocking, etc). Over the past few days it's been down and I keep getting an error. Tried logging out of both the app and Connected Drive through iDrive and rebooted iDrive as well. Still nothing.

Could it just be down right now?

I think I broke mine by upgrading to iOS 14 Beta.

02-12-2020, 06:34 PM	#1
Burrcold Brigadier General 6352 Rep 4,760 Posts Drives: 2024 M3 Comp xDrive Join Date: Oct 2019 Location: Toronto, Canada iTrader: (0)	Connected app down? I haven't had any issues since purchasing with the app (remote starting, 360 view, locking/unlocking, etc). Over the past few days it's been down and I keep getting an error. Tried logging out of both the app and Connected Drive through iDrive and rebooted iDrive as well. Still nothing. Could it just be down right now? __________________ Current: 2024 BMW M3 Competition xDrive \| 2022 Audi Q7 Gone: 2022 Audi RS5 \| 2020 BMW M340i \| 2019 Audi RS5
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02-12-2020, 08:28 PM	#2
VipinLJ Petrolhead 1964 Rep 3,519 Posts Drives: ‘20 330i,‘16 X3,‘18 SQ5,‘17 A7 Join Date: Nov 2019 Location: Illinois iTrader: (2)	I just checked mine after reading your post. Mine is working fine. __________________ Current: 2020 BMW 330i xDrive 2018 Audi SQ5 Prestige 2017 Audi A7 Prestige
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02-12-2020, 08:29 PM	#3
Burrcold Brigadier General 6352 Rep 4,760 Posts Drives: 2024 M3 Comp xDrive Join Date: Oct 2019 Location: Toronto, Canada iTrader: (0)	Thanks. Hmm I'll keep trying I guess.
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02-12-2020, 08:30 PM	#4
RedKloud Major 758 Rep 1,269 Posts Drives: BMW i4 M50 Join Date: Jan 2016 Location: Portland, OR iTrader: (0)	Working for me.
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02-12-2020, 08:37 PM	#5
LI2002tii Private First Class 48 Rep 176 Posts Drives: G20 M340i Join Date: Jan 2013 Location: South Florida iTrader: (0) Garage List 2021 BMW M340i [0.00] 2019 BMW 330i [0.00] 2019 BMW X3 [0.00]	You'll have to check what version of the software (i.e. 3/2019, 7/2019, 11/2019) you're currently running. I have had issues until I went to the dealer and updated to 11/2019.41. It's been by far the most stable update so far. All the connected drive app functions seem to work much more reliably. Report back with the version and let us know. __________________ '19 X3 30i Black Sapphire W/ Mocha (Current) '21 M340i Portimao Blue W/ Black/Blue (Current)
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02-12-2020, 08:41 PM	#6
Burrcold Brigadier General 6352 Rep 4,760 Posts Drives: 2024 M3 Comp xDrive Join Date: Oct 2019 Location: Toronto, Canada iTrader: (0)	I'm in 11.2019.29. It's never failed until now and I use the remote start pretty much every day.
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02-12-2020, 08:53 PM	#7
Burrcold Brigadier General 6352 Rep 4,760 Posts Drives: 2024 M3 Comp xDrive Join Date: Oct 2019 Location: Toronto, Canada iTrader: (0)	Working perfectly again! Found a post from a member in the X5 forum. "Please go to iDrive home page, Click APPS, On the next page press OPTION Hardkey and then update services"
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02-12-2020, 09:56 PM	#9
Burrcold Brigadier General 6352 Rep 4,760 Posts Drives: 2024 M3 Comp xDrive Join Date: Oct 2019 Location: Toronto, Canada iTrader: (0)	Glad it's working as well! I have no clue how anyone would know to go through those steps but glad I stumbled on that post.
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02-14-2020, 03:17 PM	#12
xraymd Lieutenant 314 Rep 574 Posts Drives: 23 M2, 22 Lincoln Navigator Join Date: Apr 2007 Location: Toledo, OH iTrader: (0)	Just checked the app and it hasn’t updated since January 31. I’ll try resetting apps in the car.
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02-14-2020, 09:25 PM	#13
xraymd Lieutenant 314 Rep 574 Posts Drives: 23 M2, 22 Lincoln Navigator Join Date: Apr 2007 Location: Toledo, OH iTrader: (0)	Nope, still out. I updated apps in idrive but still no luck.
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