01-28-2022, 06:16 PM | #23 | |
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01-31-2022, 09:36 AM | #24 |
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I went to the dealer over the weekend. The service manager looked at it and he said he definitely sees the problem. He said if it was his choice he would definitely warranty them but it is not his choice. He said once a month they have a regional rep come to the dealer who is kind of like their "adjuster" per say. He said when he comes next time he will give me a heads up and he will have the rep look at it and take the info to the regional team. If they say yes, they will replace them. I did mention that these are burning from the inside. I told him if it was just the outside then I'll let them buff it right now. But if it doesn't go away I am not paying you for it. But after I said that he even agreed it's from the inside. But yeah lightning plays a big part in how it looks. It is also hard to get pictures of them properly.
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01-31-2022, 05:10 PM | #25 | |
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I am glad to hear the service manager is in agreement and willing to go the extra mile with you! Hopefully he/she has a good rapport with the area rep and you will be able to finally get your lights replaced! Keep me posted |
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02-01-2022, 01:00 PM | #26 |
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Definitely start a claim. The more claims the better on this issue. And he doesn't know the exact time when the rep comes. They just get a few days' heads up when he will show up and they want my car to be there when he shows up. Let's see how this goes. Will keep you updated.
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02-10-2022, 03:40 PM | #27 | |
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We shall see what comes of it. I'm very curious to know the outcome on your end once the BMW representative visually verifies in person. Keep me posted! |
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02-18-2022, 08:57 AM | #28 |
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So the final verdict from BMW of North America has been rendered - "unfortunately your warranty has been denied" which does not surprise me in any way.
I am going to contact a few custom shops other forum members have utilized on their headlights and verify the cost for removing the lens and correcting the issue or even replacing the lens. I will keep everyone posted on my progress. |
02-18-2022, 03:51 PM | #29 |
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Dam that's rough. I have almost zero progress with mine. The dealer never called me back to tell me the rep was ever coming. I am almost giving up on it at this point.
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02-18-2022, 04:01 PM | #30 | |
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On a more positive note, I was able to speak to Meir over at OneEighty and he is able to obtain brand new factory replacement lenses at a very affordable price. In the near future I am going to ship OneEighty my light assemblies and have them replace the lenses at the same time they are performing a few custom cosmetic modifications. He also stated the factory lenses have a special coating applied to the interior section of the lens, which does not allow for any form of sanding or buffing. I know this is more out of pocket expenses, especially when BMW should take full ownership and warranty a defective part, but at least there is an alternative 😎😎 |
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02-18-2022, 11:52 PM | #31 |
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Did BMW corporate give you a reason for why they are denying your warranty claim?
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02-19-2022, 06:33 AM | #32 | |
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1. Customer misuse of their vehicle by allowing the vehicle to remain for long or extended periods within the environmental elements (aka the sun) 2. Customer purchased the vehicle via a third-party and not via a BMW facility I just laughed and politely told him thank you for his "efforts". So BMW is stating that their vehicles are not suited to be driven or parked in the sun?! Give me a break! And what does the purchase of a vehicle through a non-related BMW establishment have anything to do with the condition of the vehicle…..I'm sure they would state other establishments do not support the same rigid inspection standards as BMW. It is what it is! At this point I'm going to travel in a different direction since I know BMW is not going to pony up and do the right thing |
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03-18-2022, 02:37 PM | #33 |
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Its comforting to know that BMW considers keeping your vehicle in anything but a climate controlled enclosure is considered "misuse". And then make sure you venture out of that enclosure only on cloudy days.
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03-18-2022, 05:05 PM | #34 |
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03-18-2022, 05:59 PM | #35 |
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I thought about lawyering up on this just because, but I am too lazy. They are just giving us runarounds because the headlights are $6000 and they don't want to pay for it. Its been 3.5 months and I still have not received a call to come in to meet the regional rep to take a look at it.
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03-19-2022, 09:42 AM | #36 | |
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I still can't believe no one has contacted you regarding this matter. I'm sure they're playing the waiting game to see if you give up vs proceed with traction! Regardless, keep me posted on your progress! |
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03-19-2022, 09:45 AM | #37 |
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Establishing a complaint with the BBB "might" have some sway but most likely not worth the time (been there done that with another establishment); an application of the lemon law will not be applicable for this scenario.
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03-25-2022, 11:38 AM | #38 | |
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https://www.txdmv.gov/motorists/cons...tion/lemon-law With the information provided via the link, it would be extremely difficult to invoke the lemon law on headlights that are slightly faded and pose no serious safety concerns. As stated by myself and others, it's easier to go and play on another playground than to try and win this argument - just not worth the hassle. |
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09-17-2022, 06:41 AM | #39 | |
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Let me know if you have any questions. |
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09-18-2022, 11:26 AM | #40 | |
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09-18-2022, 03:57 PM | #41 | |
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09-18-2022, 04:38 PM | #42 | ||||
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09-25-2022, 02:56 AM | #43 |
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Congrats on the laser headlight replacement. They are $5,600-ish for a brand new pair from BMWpartspros (and the like). Buffing them, while that does help make them clear and remove the oxidation-like haze you're seeing, removes the UV coating and other protections that the headlights have. They'll just haze up again in a year or so and you'll be back doing it again. I don't recommend buffing these headlights if you can help it.
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09-25-2022, 07:03 AM | #44 | |
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