02-07-2020, 03:20 PM | #112 |
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How do you get your local dealer to update your software? when I ask mine I get told unless I have a fault and they can claim the cost back from BMW I would have to pay, car is a G20 bought new in September.
Not a happy bunny over this. Thanks |
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02-07-2020, 03:48 PM | #113 | |
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My dealership were very helpful and updated mine in a couple of hours back in November. |
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02-08-2020, 03:31 AM | #116 |
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Was my fault, other half uses the key fob I tend to use the digital card so off i went thinking nothing of it and when i got to the dealership they informed me that i would the key to read the info stored on it, couldn't return to obtain the 2nd fob as never set it up for the car as yet
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02-09-2020, 04:16 PM | #117 |
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Evening all,
I posted previously about a lack of spotify and caring car in my mar 19 model. This weekend, without any alerts, it popped up in the interface. Software hasn't updated or anything...odd but there is hope for anyone in a similar position... Now just need to get the calendar and drive recorder app...😀 |
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02-10-2020, 09:07 AM | #118 |
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If I could get my car to stop saying 'I'm preparing voice control for the music search' every time I ask it to play a particular artist or song I'd be happy.
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02-10-2020, 01:52 PM | #119 | |
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Last time I had a rental car which I dropped back and (after a 2 week gap) for the next 4 weeks had Europcar hassling me to work out where it was (despite admitting they'd picked up the keys). They couldn't answer my simple question of "why did it take you 2 weeks to pick it up, what do you think the dealer might have done with it!?. It was a Citroen C4. Horrible, horrible floaty, plasticky, slow thing. Maybe they burnt it!? ;-) |
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02-11-2020, 12:06 AM | #120 | ||
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I had a Mercedes GLE from Enterprise whilst the BMW was away, it was their version of like for like vehicle. An interesting experience , glad to get the 330e back. |
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02-15-2020, 03:23 AM | #121 | |
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Was also told I'll need two new rear tires in the very near future so I think I'll jump from RFT's to normal ones, probably PS4's. |
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02-16-2020, 10:23 AM | #122 |
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Drives: G20 320i M Sport
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Hi guys, I got a G20 320i during the week and been having update troubles like the rest of you look like you have been.
Did I see someone mention that in a newer version there may be native Spotify, rather through a phone? My version is 03/2019.46. If this is true, I will book in and get it updated asap! |
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02-16-2020, 10:30 AM | #123 |
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Always worth getting an update if your dealer will do it. You are a few behind. OTA (over the air) software updates are not fully functioning for all yet
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02-16-2020, 11:16 AM | #124 |
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02-17-2020, 08:12 AM | #125 |
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Drives: G20 320i M Sport
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02-17-2020, 09:18 AM | #126 | |
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Why should a dealer installed update be a “Complimentary” service for our circa £40k + cars? Am I expecting too much to assume a request to have the latest software for a new car under warranty installed is the least BMW should do especially as they can’t provide OTA updates and the Portal/ ConnectedDrive efficiency stats( for the 330e at least) hasn’t worked since day 1. |
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02-17-2020, 09:25 AM | #127 | |
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https://g20.bimmerpost.com/forums/sh...7&postcount=86
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02-17-2020, 09:49 AM | #128 | |
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However, if a dealer refused a request or intimated that they were doing me a favour by installing an update on a car under warranty I’d be seriously annoyed and minded to escalate to the dealer principal and then BMW AG if they wouldn’t help |
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02-17-2020, 02:57 PM | #129 | |
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As previously mentioned, I also bought a car with one of the selling points being OTA updates with "new and exciting features", as we all did. I didn't buy a Fiat Panda. |
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02-17-2020, 03:22 PM | #130 | |
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Absolutely appalling response to a supposed valued customer. I’m sure it’s like warranty work and any costs are retrieved from BMW AG. I’d be in two minds to send a strongly worded missive to BMW customer relations informing them of this experience |
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02-18-2020, 03:47 AM | #131 | |
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02-18-2020, 05:39 AM | #132 | |
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My dealer had no qualms doing my update and no mention of a cost to dealer. I just think it’s a shabby attitude to a customer whose invested in their brand/dealership and the car is under warranty. Maybe I have higher expectations but as I said, my dealer was faultless. |
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